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Asurion has a rating of 4.6 stars from 10,696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Its the first time I had to call and uses the extended warranty, and it was fast and easy
She helped me with everything. She deserves more than 5 stars.
It was really easy to claim. Customer service was great too
Quick and easy to use. Service team are swift and considerate.
Easy to do except for a lengthy survey at the end on a broken phone. But easy to use.
She was great and helpful and fixed the problem right away!
Signed up with Asurion (Verizon customer) when my last phone got damaged. It hurt to pay $800+ for the replacement so against my better judgement, I decided, for once, to insure my phone. Needless to say, I am never doing that again.
My screen cracked and I went online to schedule an appointment. The process was simple and convenient. The appointment was for the very next day; the technician kept me informed regarding his arrival and showed up within the window. While doing the pre-check he pointed out that my IMEI did not match the IMEI in his system... and that is when this two-week long nightmare started! The technician left, I called Asurion and the most unhelpful person informs me, rather rudely and dismissively, that they can only go off what is in their system and I have to deal with Verizon. So here we are - 15 days later, too many Verizon chats, two live Verizon reps, three more Ausrions reps... and oh!... a second $29 fee - and the technician shows up and informs me he has bad news. The IMEI does not match. I saw red! I refused to let the technician go. Asked him to call whoever he needed to because my phone was getting fixed today! I also called Asurion and let them know that they had better authorize my repair. The technician had better luck with his contact because they finally gave him the verbal go ahead to proceed with the repair. The rep I spoke with suppposedly got the issue fixed in their system (but I have hear that before) so next time I have a repair I have no issues. Next time? There will never be a next time.
Regarding the second $29 fee, the rep who assisted me at the time of the payment informed me that I would have to call the office of the CEO at *******496 to request my refund. How ridiculous can Asurion be! I asked today's rep about refunding one of the fees and he verified the two charges and has processed a refund. Again, not feeling confident about Asurion's claims that it is taken care of but I hope it is because I can't deal with this any more.
I would have been better off not paying for insurance. As soon as the technician repairs my phone, I am cancelling my phone service (and the insurance) with Verizon and taking my business elsewhere.
In full disclosure, the two technicians Asurion sent were stellar representatives for their company. The incompetence was on the side of the reps on the phone. There is nothing more frustrating than a nice, supposedly helpful rep who is ineffective in resolving the issue.
Quick and easy to use. Everything is simply explained and understandable
No problems with this service, all my expectations were met, fast and easy making a claim.
The employee was nice, knowledgeable, helpful. All around great customer service.
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Quick, friendly, organized …5 star experience. Did a great job. Will recommend
The attention was excellent and the problem was solved in one day
I've made 2 claims so far. The process is so simple and customer service is so helpful.
Easy to solve my issue with my item and am very satisfied with the outcome
Excellent service and quick response. The service is good and should be recommended to others
Definitely use this protection
Just do it, it was incredibly easy and totally worth it
It was so easy so far to put my claim in for my pool cleaner.
Was able to gt a new phone in 2 days and activation was a breeze
Submitted a claim for a tv issue. Online was not easy, but CHAT was great.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
