• Asurion

2024 SITEJABBER AWARD

Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
Write a Review

Overview

Asurion has a rating of 4.6 stars from 10,699 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,373
Neutral
41
Negative
175
225
See all photos
How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,699)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1500) replacement phone (383) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (146)
Thumbnail of user sarahw2222
1 review
0 helpful votes
  • Send Message
July 1st, 2023
Verified purchase

Quick and easy process. Happy to have my phone fixed for cheap!

Thumbnail of user adaml1059
1 review
0 helpful votes
  • Send Message
June 30th, 2023
Verified purchase

Used asurion several times for repairs always been fast n excellent service

Thumbnail of user joshuak612
1 review
0 helpful votes
  • Send Message
June 30th, 2023
Verified purchase

Was out of town from wisconsin and they fixed my phone quickly.

Thumbnail of user grandmajojoh
1 review
0 helpful votes
  • Send Message
June 29th, 2023
Verified purchase

I needed my glass replaced. Very easy, fast and professional

Thumbnail of user lloyde57
1 review
0 helpful votes
  • Send Message
June 29th, 2023
Verified purchase

In and out under an hour for a cracked iPhone screen.

Thumbnail of user edgardob28
1 review
0 helpful votes
  • Send Message
June 25th, 2023
Verified purchase

Outstanding experience. Real easy and fast to get my replacement.

Thumbnail of user zacharyw372
1 review
0 helpful votes
  • Send Message
June 25th, 2023
Verified purchase

Extremely painless experience from beginning to end. Highly recommend!

Thumbnail of user jessicab3323
1 review
0 helpful votes
  • Send Message
June 18th, 2023
Verified purchase

Great experience with work completed to my satisfaction.

Thumbnail of user islaame1
1 review
0 helpful votes
  • Send Message
June 4th, 2023
Verified purchase

The service tech was great. Great service, great customer service.

Thumbnail of user kristenc538
1 review
0 helpful votes
  • Send Message
April 28th, 2023
Verified purchase

The Asurion Tech Rep was very friendly, knowlegable and fast. Love the customer service there.

Thumbnail of user myrad67
1 review
0 helpful votes
  • Send Message
April 16th, 2023
Verified purchase

I got my replacement in 2 days I'm very thankful for caring for the coustomers

Thumbnail of user lisak2281
1 review
0 helpful votes
  • Send Message
March 25th, 2023
Verified purchase

The lady that helped us was sooooo very nice. Very pleased with our service there.

Thumbnail of user theresam1102
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Very, very helpful. Poy explained everything to me. So happy I had this protection plan.

Thumbnail of user jasonv727
1 review
0 helpful votes
  • Send Message
January 12th, 2023
Verified purchase

I wasted time doing claim on laptop rather then using phone to complete claim hmmmm

Thumbnail of user blancag112
1 review
0 helpful votes
  • Send Message
January 9th, 2023
Verified purchase

I recomend Asurion. Very good and fast service. People that took the claim very efficient.

Thumbnail of user adriang278
1 review
0 helpful votes
  • Send Message
October 29th, 2022
Verified purchase

Excellent professional service 100% satisfied happy happy happy happy happy happy happy happy happy

Thumbnail of user conradoh2
1 review
0 helpful votes
  • Send Message
December 26th, 2022
Verified purchase

Rolled right thru, I was impressed this time.
No jumping Through hoops

Thumbnail of user ciriceeh
1 review
0 helpful votes
  • Send Message
December 26th, 2022
Verified purchase

It was very wonderful thank you for providing excellent service ms jenny

Thumbnail of user terrab50
1 review
0 helpful votes
  • Send Message
December 26th, 2022
Verified purchase

My computer runs quickly, smoother, better, quieter, and haven't had any problems or issues!

Thumbnail of user laisam
1 review
0 helpful votes
  • Send Message
November 25th, 2022
Verified purchase

Tell me theirs a service fee to get device check out

Thumbnail of user mariag2385
Rue L. – Asurion Rep

Hello, Laisa. We are here to help. Please let us know if you need any assistance. -Rue

Thumbnail of user thomasb3741
1 review
0 helpful votes
  • Send Message
October 26th, 2022
Verified purchase

The process was easy, I received a reply quickly and my concerns we addressed timely.

Thumbnail of user geginem
1 review
0 helpful votes
  • Send Message
September 24th, 2022
Verified purchase

Thank you for helping me to replace my broken phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackiw16
1 review
0 helpful votes
  • Send Message
December 26th, 2022
Verified purchase

Wow what can I say; fast, easy and friendly service.

Thumbnail of user alberte185
1 review
0 helpful votes
  • Send Message
December 26th, 2022
Verified purchase

I Always buy Asurion for protection. They come thru!

Thumbnail of user rogern321
1 review
0 helpful votes
  • Send Message
December 26th, 2022
Verified purchase

I will be buying equipment from Quill in the future because of my good experience with Asurion.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

How do I know I can trust these reviews about Asurion?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Asurion?