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Asurion has a rating of 4.6 stars from 10,699 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Filing a claim was very easy. Glad we purchased this protection plan.
Had very good experience with my claim quick and painless!
Easy and thorough. Met all of our expectations. Will continue coverage always.
This representative was very good, offered me a protection plan which I could afford.
Update. After fighting with the company, they resolved my issue...
I purchased a fitbit watch with the warranty. The watch was 1 year and 5 months old, so well within the warranty. There was some type of battery issue where it wouldn't charge. Anyway, they wouldn't cover it. I'll never purchase this warranty again.
Need more time for written comments before it times out.
Kid broke his tablet... 5 minutes later new one is coming 1-2 business days.
The person I dealt with was helpful kind and knowledgeable thank you
Excellent smooth with great understanding,with the process.
Had not received a payment made one call and everything was taken care of very quickly
Asurion did a great job but the contractor was horrible.
Simple, quick, and easy to repair an item. Love the service!
First rate tech service. Courteous and patient. Got the problem fixed.
Power Plus stayed on top of my problem, and I do appreciate it.
Lucy was very pleasant in helping me. Merry Christmas and Happy New Year!
Very easy to work with and did a great job helping us out
There is no packaging provided or ups pick up info available
My laptop's main board went out. It was fixed in a timely manner. I am very happy.
Replaced cracked screen. Easy, fast, no hassle transaction. Very pleased!
I'm not tech savvy. This is simple, easy and fast!
Robert from Samsung Care was professional, knowledgeable and very thorough!
Great experience and very self-explanatory. Made the process a lot easier.
It's extremely easy and fast to have your replacement
Gain trust and grow your business with customer reviews.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hi Jennifer, I am sorry to hear about this and want to ensure this is resolved for you. At your convenience please reach out directly for additional assistance. We are here to help. -Ari