• Asurion

2024 SITEJABBER AWARD

Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
Write a Review

Overview

Asurion has a rating of 4.6 stars from 10,699 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,373
Neutral
41
Negative
175
225
See all photos
How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,699)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1500) replacement phone (383) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (146)
Thumbnail of user lindseys344
1 review
0 helpful votes
  • Send Message
December 22nd, 2022
Verified purchase

She was extremely helpful, patient, and thorough! Easiest set up

Thumbnail of user paull2197
1 review
0 helpful votes
  • Send Message
December 22nd, 2022
Verified purchase

Tech helped me with my problems and we got them solved

Thumbnail of user cathyc801
2 reviews
0 helpful votes
  • Send Message
October 25th, 2022
Verified purchase

It was so easy my grandson could have completed this insurance claim. Fast and great!

Thumbnail of user weldonc17
1 review
0 helpful votes
  • Send Message
October 25th, 2022
Verified purchase

Way better to get the help needed setting at home rather fight traffic!

Thumbnail of user lancet85
1 review
0 helpful votes
  • Send Message
December 22nd, 2022
Verified purchase

Pleasant, easy, successful. My questions were answered

Thumbnail of user phylliso68
1 review
0 helpful votes
  • Send Message
October 25th, 2022
Verified purchase

Pio was absolutely wonderful in helping someone who knows nothing except how to turn the device on.

Thumbnail of user paigeb224
1 review
0 helpful votes
  • Send Message
December 22nd, 2022
Verified purchase

Phenomenal customer service. Very happy with my experience

Thumbnail of user kymberlim2
1 review
0 helpful votes
  • Send Message
October 25th, 2022
Verified purchase

I was able to get my claim done via chat and it went smoothly

Thumbnail of user josep956
1 review
0 helpful votes
  • Send Message
December 22nd, 2022
Verified purchase

Thank you for your support and help.my experience was amazing

Thumbnail of user georgel1237
1 review
0 helpful votes
  • Send Message
December 22nd, 2022
Verified purchase

File the claim is easy. I sure My Cam will be fixed fast and perfect.

Thumbnail of user franklyno2
1 review
0 helpful votes
  • Send Message
September 22nd, 2022
Verified purchase

Tech support was extremely helpful and took time to resolve issue.

Thumbnail of user brianned32
1 review
0 helpful votes
  • Send Message
September 22nd, 2022
Verified purchase

Is patient, helpful, understanding the issue. I give William a 5 star.

Thumbnail of user teresag739
1 review
0 helpful votes
  • Send Message
October 25th, 2022
Verified purchase

Web site very user friendly.
Anyone should be able to use it.

Thumbnail of user briannaj80
1 review
0 helpful votes
  • Send Message
September 22nd, 2022
Verified purchase

Mail was extremely helpful in getting my issue resolved quickly

Thumbnail of user mariog353
1 review
0 helpful votes
  • Send Message
December 21st, 2022
Verified purchase

Great service! Provided all the information I needed

Thumbnail of user alyssam376
1 review
0 helpful votes
  • Send Message
October 24th, 2022
Verified purchase

She was super helpful with ther service i received today

Thumbnail of user dawarrenw
1 review
0 helpful votes
  • Send Message
October 24th, 2022
Verified purchase

The techs are very helpful and get thing resolved quickly

Thumbnail of user maryanno50
1 review
0 helpful votes
  • Send Message
October 24th, 2022
Verified purchase

Chat was readily answered and professionally handled. It inspired confidence.

Thumbnail of user jasong1473
1 review
0 helpful votes
  • Send Message
September 22nd, 2022
Verified purchase

The customer service representative for a Asurion was very nice and helpful.

Thumbnail of user leslieh711
1 review
0 helpful votes
  • Send Message
December 21st, 2022
Verified purchase

Precious was very engaging and I enjoyed our interaction.

Thumbnail of user richardb4734
1 review
0 helpful votes
  • Send Message
December 21st, 2022
Verified purchase

It was very easy to file this claim. Hopefully the replacement comes in quickly.

Thumbnail of user kimberlyt1231
1 review
0 helpful votes
  • Send Message
December 20th, 2022
Verified purchase

It was very easy to file a claim. Mostly multiple choice.

Thumbnail of user williams5482
1 review
0 helpful votes
  • Send Message
October 24th, 2022
Verified purchase

Great job and keep me up to date the whole experience

Thumbnail of user mendd
1 review
0 helpful votes
  • Send Message
September 22nd, 2022
Verified purchase

My problem was rectified relatively quickly. Thank you!

Thumbnail of user williamh4277
1 review
0 helpful votes
  • Send Message
December 20th, 2022
Verified purchase

Online good and easy in store service awful not helpful at all

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

How do I know I can trust these reviews about Asurion?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Asurion?