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Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
The technician arrived on time and had my cracked screen fixed within 35
Some of their policies are annoying but great company overall
It was quick easy and pleasant. I really appreciate the kind service.
Carrie did a fantastic job of resolving my issue. Thank you.
Was told phone would be here next day came three days later
Very easy and fast results, highly recommend to all about Asurion
Super easy claim process. Next day shipping for free. All around excellent service.
Was professional, on time, did a great job fixing the phone! I would highly recommend
The screen repair person was very polite, efficient and did a great job! My phone is like new!
Smooth easy service I love it would recommend to anyone.
Headphones repaired and returned pretty quick. Working like new. Thank you.
Very helpful had trouble with the part of filling documents but other than that great
Wonderful customer service today very helpful representative.
All positive.
Definitely would recommend anyone to have the insurance.
I struggled initially with task, but rep was extremely helpful
Technician was very professional. Friendly service
Tech was very knowledgeable and explained each procedure he performed
Too awesome it was not hard at all to make my claim
Mario was great and provided information for the future of my needs with your protection plan.
They were professional, fast and communicated consistently to make our repair easy.
Thank you Tech Coach Jennifer! It was very helpful.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello. We apologize for the delays with receiving your replacement device. We hope you are back up and running! Please let us know if you have issues. -Rue
Hi Anna, I am sorry to hear about the delay with your device. I do sincerely appreciate your patience with this. Please know we are here to help if you need additional assistance. Feel free to reach out to us directly. -Ari