Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Maricris did a great job in handling my claim on my wife's missing diamond on wedding band. With patients and professionalism Maricris did an awesome job assisting me through the process. Thank you with a job well done!
Took my cellphone in front screen glass was shattered and back. Left it and picked it up 2 hours after it looked brand new.
I cracked my phone screen and was able to receive a free repair via Asurion. I got my phone back very quickly. Thank you!
Brian helped me with setting up my new phone and transferring everything. He made it a painless process for a guy that remembers doing my business by pulling over to use a phone booth. Super patient and kind...a great asset.
I lost my phone while out shopping. Retraced my steps, but couldn't find it. They sent me a replacement phone the following day!
I Called on one day about my phone being broken, the claim went so fast. My replacement phone was here the next day. It really pays out to have insurance on mobile devices. If I could rate them 10 STARS I would. It was well deserved. The customer care representative that helped me was very detailed and fast with the process. She deserves a 10 STAR rating as well...
Tommy, was really helpful and friendly. He make sure that my iPhone cracked screen will be replaced and fixed in no time. Which he did. Highly recommended Asurion (Northbrook) for any phone issues
Staff was friendly and went above and beyond to repair my phone quickly even with having to order parts it was done within days.
GREAT customer service. And very convenient. I drove pass more then other stores I could choose to take the service. I chose to where customers treated like family. Thank you!
I was leery about purchasing an extended warranty for the pool equipment I purchased last year, but I am glad I did. It was well worth the money and the claim process was very easy. I was worried that the claim process would require unnecessary hoops to jump through, but this was not the case. Asurion is legitimate and fair. I highly recommend their services.
Having so many back to back conversations with Amazon, I should not be just on July 1,2024 resolving this issue. My cell phone provider has documents that the phone Ulefo e 16 Note Pro 256 GB should never be sold again. I lost a lot of business having this phone. No business owner should be placed in this situation not being able to use the Internet everywhere they go especially when pay monthly for their service. Be sure to consider an additional inconvience refund due to so many challenges with communication and filing a claim. Thank God for Princess Mae serving me today! Prior to her, it has been a bit too much.
I have had to return 2 cordless vacuums in the last year and I am so glad I purchased asurion with each. Dealing with the manufacturer was very difficult, and Asurion was so helpful. They are always so friendly, patient and helpful. I will continue to use them and recommend them!
I called in and made an appointment to go into a service center and they completed my screen service within an hour and phone like new
I've come across a lot of negative reviews about Asurion, but I have to say that my experience with them was excellent. I explained the issue I was having, and they promptly sent me an Amazon gift card for the purchase amount so that I could buy a new item. It was a great experience!
I picked the title because this was a very easy process and just with a call they send a package you mail the phone back and literally boom you have your fixed device within a couple days they say up to ten but I have used this service twice now and never took over a couple (2-3) days that's it also they fixed the screen for free
Products used:
Insurance for electronics
They came to my job when it was scheduled and fixed my son's phone perfectly. Everything went smooth! Highly recommend
I purchased the Asurion protection plan hoping I wouldn't need to use it. Unfortunately the product I purchased developed a leak. When I reached out using the chat on July 4 I didn't expect to reach anyone. To my shock Patrick responded and he made the process very easy and the overall satisfaction above and beyond. I would recommend to everyone to take adantage of this plan if you have any concerns about the durability of the product you purchased.
Products used:
Asurion Protection Plan
I took my husband phone to get fix and within few hrs it was repair. Thank you so much.
If we ever need to fix our phone in the future, we will definitely come back.
Very easy to make my claim for a crack d screen on the web, and I drove to the fix-it store right away—they fixed it in an hour and I was back in the game! It not hiccup was that they didn't have a new screen protector so I had to order that separately and bring it to ATT to put it on.
I prefer to work with humans, but the Asurion website was easy to navigate and although very general questioning, our phone issues were resolved with a new phone.
The website is easy to follow. The process is straightforward. The replacement of my cellphone came in 2 business days.
Insurance replaced my damaged device in less than 4 days. I never thought it was that easy. To have a phone insurance is worth it.
Thank you for the fast respond.
I received my new device fast and all the process was smooth and quick.
Today, I had assistance activating my iPad through Asurion's expert chat and Brandon was phenomenal! He exceeded my expectations and made it so easy for me. I am 100% satisfied! Thanks asurion!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello. We are sincerely sorry for the issues you have encountered. We are her to assist you in anyway we can. -Rue