Asurion

My experience was top tier. Hayden was able to complete my service swiftly, I was in and out in under 30 minutes.10/10 definitely recommend!

Nick was communicative on his arrival time, and he fixed the issue perfectly. He was nice and professional.

Experience was very easy, person helping was extremely knowledgeable! Service was very quick! Best experience I've ever had with AT&T!

Same day fix and fast...simple! I did not expect same day fix but the customer service was 10/10 and I am very satisfied.

Fast and on time service.
The repair technician arrived on time and completed the repair in 25 minutes. It was excellent.

Just had my phone repaired. Claim process was a breeze. Accidently enrolled in Home Protect during the process, 100% my fault, and they walked me through removal. Great customer service.

Was done 3 days early due to technician knowledge of these rural areas and simple communication from him 👍🏻. Replaced screen in ~20 minutes

Excellent service tech went above and beyond my expectations, will definitely recommend to all others.

At first my protection plan didn't show up so I had to chat with a service member which was frustrating. After that though it was a breeze and the person helping me deserves the 5 stars. It was quick and they were very nice and polite. They made up for the fact that I didn't find the plan at first!

Sam, the repair technician, was excellent! Diagnosed and repaired the problem quickly and efficiently-Highly recommend...

Quick, easy fast to complete I didn't know that had a service where they would come to you and fix your device. That was a fantastic idea. Thank y'all so much!

I received my phone in a timely manner. When I called customer service, they handled my situation promptly, and I am satisfied with the service I was provided.

Sending a check for unit cost as not able to repair it.

All done by chat. I had order #s from Amazon History for product and the plan from almost 2 years ago...

I have used this protection plan twice now and it has paid for itself several times over. It was easy to file a claim and both times, my claim was taken care of and a refund was issued quickly. Both items were defective and cost around a hundred dollars each, but both were refunded without any issues. So far, I am pleased with this protection plan and will continue to use it in the future.

It has been a frustrating five months trying to get Asurion to credit my Consumer Cellular account for my two cell phone trade-ins since March 2024. I filed a BBB complaint on June 24,2024, after three attempts in June with Consumer Cellular and Asurion to credit my account. Asurion stated that they applied credit for both phones even though the records showed only one credit was applied for the first phone. Consumer Cellular management tried repeatedly to contact Asurion management but to no avail. Asurion could not provide any proof or transaction tracking number for Consumer Cellular, BBB, or me. It will take another nine more attempts and mid-August before Asurion (VW from Asurion Regulatory Complaints) applied the credit for the second phone. VW refused to apologize for not being truthful, misleading BBB, and failing to apply the credit. Consumer Cellular apologized and said that the management failed to fix a simple task, especially Asurion's mistake in March and June when Asurion used the same code twice (IME) from the first phone credit causing a duplication in the system. Lesson learned from this terrible experience was that Asurion management (VW) was arrogant, lazy, and doesn't accept responsibility for their mistakes.

Great Customer Service is hard to come by. But Richie was so amazing and worked quickly to resolve my problem! He definitely deserves a raise or a cookie. 😊

Sabrina, our tech on the chat did great job!
She was very professional and knowledge and activated my grandson mobile phone in timely manner.
I would highly recommend AT&T Pro Tech Set Up.

I had an issue with my cell phone and I didn't even call them. I just did a little survey online and in a couple of days. I had my new phone. Come a great service, but most of all it came very quickly period spokennoise

From time to time my phone would get extremely warm. I contacted Asurion. The young man was very professional and knowledgeable about my situation. He game me information on who to talk with and schedule an appointment.

You guys worked like magic. Super fast shipping and delivery. You guys are awesome. I couldn't ask for more. Thankyou

I had a cracked screen and took it in to the store and had the nicest most helpful service ever! They had my phone ready in 3 hours! Got it back the same day. We 100% will be a repeat customer

I purchase an Asurian plan for a home portable phone I ordered from Amazon not thinking I would ever use it but the phone was not up to standards, I thought well maybe I should try to file a claim, being elderly I was thinking it would be hard to do and stressful for me, but I was so surprise at the help I got. Thank you Asurian for making it easy for me I will continue to buy plans for everything now. In the past protection plans was difficult to file claims. I'm a fan. L. Love

After a very bad experience with the Assurion warranty on my previous printer I used the Assurion tech support tonight. It was a surprisingly great experience. Pretty quick, very knowledgeable and answered all my questions. Bravo!