Asurion

This was the best service I've had in awhile. The technician came to my house and parked by my garage. I gave him my phone and it took ten minutes for everything to be fixed.
Loved this service.

Went in with my phone pitch black and not working 0%, the lady at the Edinburg location on University Dr Edinburg Tx was very helpful and kind I recommend going here

The chat agent was extremely pleasant and professional. She asked a few question need to process my claim and then did just take. She sent back information needed for any follow up.

Asurion (and the representative Marygold specifically) handled the claim quickly, efficiently and with no hassles. This is the one time it was worth having a protection plan from Asurion (since usually nothing happens to products I have covered within the coverage period). Easy claim process and highly satisfied with the resolution.

Excellent service, fast quick one day service. Very helful. They did an excellent job. I highly recommend this place to anyone. Thank you

Mary Charlene, the Tech Coach, was very patient with my long story regarding connectivity issues in PR. She quickly identified the problem which was outside her scope. Next time, I'll access the Tech Coach first.

Dropped off my iphone and it was fixed within an hour. Super quick and helpful would definitely recommend them to anyone

We had purchased a Behringer Powered Mixer which lost its right output ability after 9-mos. We had gotten a protection plan and when I contacted them about the problem they checked our purchase and coverage. Upon the return of the defective Mixer, a full credit for the purchase of the Mixer was applied to our Amazon account so another Mixer could be purchased. It was same-day service within 20 to 30 minutes. It is a great peace of mind and well worth it.

My husband and I got new phones and in trying to set them up myself I had everything totally messed up. I went to online support chat an had the best customer support experience ever! Gemmalyn was so patient and kind! She walked me through every step of the way, through every fumble ( of mine) and was so excellent… I just can't say it any better than that. She worked with me for over 2 hours and was never anything but patient and kind! Thank you Gemmalyn!

Fast an easy fix it's worth the insurance
They came out in a timely manner to resident an resolved the issue

The repair was custom designed for me. In the comfort of home. Tech came to me. I was emailed the day before with instructions. A phone text of ETOA. And my phone was returned like new in a matter of an hour

Twice now I have sent in two different ipads for different repairs, one back in October and one this month. The first one was never fully fixed. The button needed replaced and I was told they weren't able. This time the screen was repaired but still shuts off at random and freezes. I'll be sending it back in, in hopes it is fully repaired. I am beginning to reconsider using Asurion services.

Best of the Best In and out,, Love the customer service, Dude is straight to the point, easy to talk too. I was done in 35 mins. Dude definitely get Stars

It was my first time using chat to get something resolved instead of a phone call and it was fast and convenient. It took maybe 3 to 5 min because I had to gather information but it was alot better that waiting for a long time to speak with someone on the phone.

I had a frother that stopped working. Luckily I had purchased insurance. When I contacted them they immediately sent me a return label by email to return the product and gave me credit on my account. Now that is fantastic customer relations. Kudos to these folks.

Spoke with Chris he was Amazing made my nervousness disappear his experience made this process seamlessly effortless, told me what to expect, what to do next and what to expect when I get my item back, he has awesome great customer service skills, and asured me everything was going to be okay.

She was perfect, ask about my day did it in a very timely manor thank you so much and if I hav any other problems I hope I get her again!

Just wanted to give a huge shout out to the guys over there in the Fort Walton store ( across from Uptown Station) these guys are the best of the best, always professional, happy, knowledgeable and nothing short of spectacular. Always a pleasure doing business in this awesome location.

Keep up the great work.
Sincerely, Amir. T

Same day replacement of damaged phone with both in-person help from Matthew, and online help from Elizabeth. Both techs were personable, professional and demonstrated exceptional skill in getting the new phone set up.

It was a much easier to get my issue resolved than I ever expected! My original all was answered by a knowledgeable person and she was very nice which was unexpected. Usually when I have tried to make claims with other agencies, I did not get the same attention and respect. She set up the repair in just a few days. The technician called 30 minutes or so before he arrived, on time I might add. He made the repair quickly and correctly. He was very knowledgeable and able. I could not have been happier with Assurian's service.

Our technician was very professional and kind, a pleasure to work with. Received on-time service with a fast screen replacement. Couldn't have been more pleased!

I wanted to take a moment to express my sincere appreciation for the exceptional customer support Jayson provided recently. Your professionalism and dedication truly stood out during our interaction.

At first they gave me the run around and said to take my damaged product back to the store and get a return when I did that the store said I had to do it online then came back and my claim got declined so I had to reach out to a live agent to help and she was very quick to resolve my issues still should not be this hard but at least they helped me out in getting a replacement.