Asurion

I spilled tea on the keyboard then initiated a claim for repair. The process was started on line and finished via chat. All went smoothly. If the follow up is as good, I'll be a very happy camper.

I always feel the need to make sure the people who are excellent at the profession of customer interaction and shines through the challenges is already a great person and ahead of the curve as a true professional who is in the right profession to do great work and not underestimate the importance of a career of folks who have the ability push their misery to the next level of free psych session and lcomplimentary service bonus. I worked with public for too long and personally I was very professional as a relations can break down. I have a great appreciation for people who have to bite the tongue to be a.good steward of a career with collateral damage in circumstances where reason is on vacation. So much appreciated for the support and a great job well done I need to go easy on Coffee consumption after the rooster stops at 4 Am so the rant although positive will not be something to ask when I can't sleep & shut the trap good morning and have a great summer as a.ponderer of human nature and why ask for a review onto infinity

I was completely satisfied with the way Asurion handled my claim. I've purchased warranties from them many times before but never had to use them. Now, when I did have a need to file a claim, Asurion and their great customer service rep came through for me and made is one of the easiest experiences I've ever had. I still can't believe how easy it was, and how completely satisfied I am with Asurion. Obviously, I recommend them highly. Thank you Asurion and thank you to your great customer service rep.

Mobile repair for screen crack came to me. Called ahead of time to let me know when, was on time, and done in 20 mins. HUGE timesaver for me!

Spoke to Joel via web chat and he walked me through setting up a new phone after the old one fell in a lake. He was a pleasure to talk to and got us set up as quickly as possible. Very thankful.

The technician called me ahead of time to let me know when he'd be there once he arrived he took the phone and within 15 minutes it was repaired and he also did a free cleaning on it and the phone works great

Was so pleased with the customer service I received when our ice machine quit working. Much easier than I expected and resolved without a several day wait. Very satisfied!

I love to be a Verizon customer because they service is good plus their tech agents are helpful 👌 plus I could count on them when I need help from them so switch over to Verizon

The good fast and they were very professional. I will definitely use them again in the future.

Fast replacement sent to my wife while we were out of state on vacation. Pleasantly surprised of quality of replacement device.

Ryan did it quick and gave us a good warning time when he'd be here. I was thankful he sat outside to fix it.

Excellent customer service met with patient and concern for my unusual situation. The agent delt with all of my frustrations and questions..

There was an issue about pulling up my enrolled products! So I went to the Chat process, Luckily the chat person handles the issue without any problem.
Solved!

The company is a scam, I've had so many issues with them I'd pay for a warranty from a crack head before using them again. They say they're gonna call you back but never do, deny your claims for bogus reasons, refuse to give out their corporate phone number for complaints. Like if the consumer asks for the corporate number, aren't they required to give it to you?! I had "supervisors" tell me how they'd call me back in 48 hrs to follow up and nothing. Do yourself a favor, if your thinking about buying a warranty through asurion, just dig a hole and burn your money in it. It's less effort and frustration

Patrick was great and friendly and fast and helped with no problems at all. I would recommend if have trouble with filling out the form online yourself

I called Asurion regarding an insurance replacement cellphone and they were able to assist me with and excellent and friendly way

I needed tech support to set up a new printer. I have never done this before and wasn't sure of the steps. Jeffrey did an awesome job in walking me through it.

Having had high-end icemakers before, I was wary of buying a cheaper model. I finally decided that if this product lasted a couple of years, I would be lucky--so I decided to get the insurance because so few people "work on/repair" icemakers today. Since I have never filed a claim with Asurion before, I was skeptical--but today's experience was so amazing, I do not hesitate to recommend it. I will definitely buy this insurance again. Maria Cristina (through chat) made the experience very easy. Thank you.

As soon we walk the door, and in minutes the iphone is take it in, screen is replaced and 1 hour later we back to pick it up

Asurion works. Nothing exceptional. I have used them to replace my device when I broke my screen. I would rather learn how to repair my own devices. That's what I do now.

Waldemar did an amazing job. It couldn't have been any easier than it was to get my phone fixed!

Carlos was very helpful and patient. He answered all my questions about activating our new phones and transferring data from our old phones to our new phones. Great experience!

I had a pleasant experience from beginning to the completion of my ZFold4 repair. The customer service representatives were extremely professional and thoroughly explained the process.