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Asurion has a rating of 4.6 stars from 10,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Not much as fast and easy these days, especially especially not if it's worth it however, this was definitely worth it.
( english will follow)
L'agent en ligne, à été très efficace. Avec quelques informations mon problème était réglé.
Merci encore.
The online agent was very efficient. With a little information my problem was solved.
Thanks again.
I am not very technologically capable, but decided to try to set my iPhone up by myself for the first time in my life. My children have always taken care of all my phone issues for me. After one whole night of getting no sleep and trying to navigate the problem that I was having, I finally found a way to get to a link where there was somebody that I could talk to. Rochelle helped me get through everything and it went smoothly and quickly and I am very relieved that I now have a phone to reach out to my family. Thank you.
Angelica did an excellent job helping me add printers to my laptop. These were not the newest, so it took a bit of time. She would mention that she was looking for info in the manual so I knew I had to wait. She did not leave me hanging, wondering if we had been disconnected.
I really like asurion but should be more carefull or more training con customer servise (by phone) some times i call with 5 person and nobody solve nothing
I was nervous about reactivating my phone because I'm not tech savvy, but an AT&T agent walked me through the whole thing step by step and was such a big help!
They were very friendly, very attentive, and the technician was super awesome and very quick literally helped us step-by-step and everything. He was great.
I have dealt with asurion since the beginning. They have always completed a claim with no fuss or hassle. I ha e had several phones replaced, updated to new ones, and multiple fixed screens. And now they don't charge you to fix cracked screens! Go somewhere else if you want too!
Smooth,easy transaction with filing a. Plain for my iPad that was damaged. Very pleased with Asurion
My partner's screen was cracked. After dropping swung. We simply completed the online claim form, went to a nearby repair shop without an appointment, and his phone was fixed within a couple of hours!
I have had it happen a few times where I have had electronics stop funcitoning after a few months use, and let me tell you Asurion always pulls through for extended warranty. Not only are they fast at filing your claims but there is no hassle, its so easy and user friendly. Manufacturers tend to tell me that there is nothing that can be done or don't even response to me at all so I wait usually till that warrantys up to file my claims and it is worth the wait! I trust Asurion 100 percent!
Good customer service via chat especially at a late hour.Glad there was assistance available at that late hour of the night to activate the new phone.Annie was very helpful and got my phone up and going
Super easy to submit claim and it only took a couple of hours to have my phone fixed. Very happy customer!
My LIVE Chat contact was extremely helpful in a answering all my questions. I was very pleased how they handle t he security end of things
as to NOT let just anyone access my information. It may be a hassle for some to keep a paper trail of patterns, pin, etc. BUT, it's important to do so if you wish to have a secure site.
Dropped iPhone on floor. Broke front and back screen
Used my Assurion app.
Easy peasy for this non teckno 78 year old
Received new phone in 36 hrs. I live in northern Michigan
I was in the process of getting my old device ready for return and wanted to make sure that it was properly erased. I was connected to Jawanda, an Asurion care agent. She was so very professional, efficient, and pleasant. She also had me check another app related to the phone. It was such a great experience, and she was awesome!
Process on the website was quick and easy. Days and times were convenient. The technician Casey was awesome! Thanks for a smooth swift phone fix!
We went to the AT&T store in Lakewood,CA and the service tech Carlos was fantastic, he was very knowledgeable with the problem I had with my phone, he said it would take an hour to fix my phone and he did just that. It is very reassuring to have this kind of Customer service! Thank you Carlos! He is a great asset for AT&T
Just got it all right. Not a problem with trying to start a claim or any questions I had once I got all the information. The whole process took a while but I was returning quite a few things and it was pretty complicated by Vanessa talked me through the whole thing with no issue.
The representative is very helpful, knowledgeable and pay attention to the details, the value for the service is a little on the high side.
I wasn't sure what to expect as I have never made a claim with Asurion, however it turned out to be a shockingly positive experience. I worked with Rusette who was efficient and professional. In a matter of a minutes my claim was approved. Hats-Off!
Phone was cracked front and back with a line down the middle took about 20 minutes my phone is back to New.
Michelle was a great help in getting me back and connected to my family. She resolved the issue with great customer service
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
