Asurion

The service was excellence, they were very friendly and professional. Communication was very clear. Overall, very satisfied with the service.

Imagine managing our busy lives without our cell phones… because that is essentially what we may face if something goes wrong with the device that keeps us connected. To everyone and everything and that is what we lose if we don't have the function of our device. I had forgotten that it was insured until I was doing the email prompted phone check up when asked was I having trouble with my device and I was. The representative reminded me that it was insured and they could send me a new device! I couldn't have a private conversation anywhere because my device had a sound issue that would only allow me to have all incoming and outgoing conversations using speaker phone otherwise I couldn't hear the person on the other end so all privacy was gone. I'm so grateful I responded to that email prompt and that AT&T and Asurion made this process as quick and painless as possible! Feeling Grateful here!

Helped me with the phone problem with no hassle.
Customer service were knowledgeable

It was quick and easy. Very friendly and inviting. Nothing but good vibes

The young man working in your business was very personable, business oriented, and efficient. The wait time was minimal and my phone was repaired.

I forgot his name but he was so helpful and friendly. He was a great service advisor

I contacted the customer service department because I received an email stating that they were unable to process my payment. Also, as to why I was unable to open my account while I tried to set it up.
The agent (John) that I spoke with was very helpful, patient and kind. He informed me that a payment had been made on my account. Now, I'm not understanding why I received that email, but none the less it was an error.
However, I never received an answer or help as to why I'm having trouble opening my account.

My daughter took my phone to have screen repaired, it was like new when she brought it back to me.

Excellent customer service from Keith. Quick and easy to fill out the form online and quick repair.

Thy had my phone screen repaired in less than an hour. They were friendly and helpful. 10out10 on everything.

Asurion provided excellent & prompt service. I was very glad I had Asurion device protection.

I accidentally clicked "allow notifications" on an unknown website and suddenly started getting warnings every few seconds that my device was under attack. I logged in to Verizon Digital Security and an agent took care of me. He removed all the errant apps from my phone in less than an hour.

My kids ruined a few expensive items within an almost impossible amount of time and they were great with helping me replace my product.

I must have fallen asleep with my phone and rolled over. It hit a metal bed frame and cracked the screen with a line going across it. Now people will say, why didn't you have a case or phone screen protector.I did, and after dropping my 1st phone out in the field I didn't have asurion on it! We had to pay $475 to replace the screen. They had to order the back because the color of phone I had he didn't stock it. He stated it would be 2-3days before he could get it back to me. I work in sales and calls not answered is a missed opportunity's. I just purchased a whole new phone and kept the repaird on as a back up and made sure we put insurance on the new one. I am so thankful I did. I assumed with an otter box case (I had speck on the 1st one) and the screen protector I was all good. Well obviously that wasn't the case. I had my phone back within hours and the store was friendly, and helpful

I loved my technician he was great. He was friendly and funny.

After I had fill my claim, I had my replacement phone with in 4 days. No hassle

My experience with asurion has been great in the past. This time started off rocky and longer than normal. Overall, my experience has/was good, and issues always get resolved.

Great Service and the technician was very knowledgeable and communicated well

It was easy walk up, talk to a representative, drop off your device. Then on your next bill it, you will be charged. Easy.

The service was perfect. The service was performed very quickly and my mobile device was like new.

I paying this insurance. And when I need that's work Was easy and quick

I lost my phone and tried tracking it myself for a few weeks. I finally gave up and called Asurion as I remembered that I had insurance I got my replacement phone in two days. The best decision I have made to take out insurance.
Love Asurion

Was on time, fast and excellent!service. They came to my place!