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Asurion has a rating of 4.6 stars from 10,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
I usually don't like extended warranties. However, IPhones are a costly investment. Asurion gives you that piece of mind you need when your phone breaks. They are quick to ship a replacement! This is very important because we all need our phones! I highly recommend!
I just wantvto crack my cell just to gey that service we dont get nowadays friendly kind helpful
Thank cool dudes
Grandsons HDMI port was not working all the time. Called ubreakifix they recommended the Asurion insurance. Once purchased and about 2 months later PS5 was not working at all. Took PS5 into Ubreakifix and was fixed in 2 days.
I cracked my screen on my phone. I work a busy schedule and was excited to learn that I didn't have to take off work or drive to a location to get my screen fixed. Scheduling an appointment with Asurion was an easy process. I received a text message with all the details. I was notified the day before and the day of, regarding ETA. The worker was professional and did not come inside my home to fix my phone. He worked on it in the worker van and stated it would take about 20 minutes, and it was just that. It was a professional job & a top grade screen replacement. It also comes with a 1 year warranty, if anything doesn't function properly. I would highly recommend them through At&T
I had and issue with my auertech washing machine the spin cycle just suddenly crapped out on me mid wash lucky i remember i got the insurance plan on it and i was instantly helped i got my claim in and it took me less than 30 minutes for it to be approved
Excellent support and peace of mind with Asurion. Had a 3 year old Power Washer not working and it was a 5 min job to get the claim raised and approved.
Having Asurian has been a major factor in saving my family and I lots of money.
Today I was disappointed for the denial of my claim for my kids gaming monitor.
Talked to agents.My carafless coffee pot started leaking coffee all over my counter.Agents were helpful,but they want to repair it.After spending 16.99 for coverage for a year.I would like a new pot. It is by Hamiltonbeach.
My new phone was not responding out of the box. The agent, Anthony, walked me through the steps needed to resolve the problem & waited patiently for it to work.
The guys at the store were great and fast the experience was easy. They even explained my plan to me and all the great things it has to offer. The claim process was easy, no Hassel.
I had a broken screen and they fixed it very quickly, kept me informed on the progress and were wonderfully nice people.
It was easy and fast no hassle and you can receive your device the same day!
This was the first time I did a claim online. Fast and easy, once you got started. Staff was very helpful.
We called with a repair to our laptop and needed some special assistance in handling shipping delivery. Patrick is one of the best customer service representatives we have talked to. He is an excellent representative for the company.
The location in Natick was the best. Alec and David did an amazing job helping me get my phone fixed the fastest and easiest way possible. These are two great employees.
I chatted with an Asurion rep while considering eliminating mobile protection on one of my phones because it was starting to be too costly. Ricky helped find me a plan within my budget and made changing easy. Thank you for they assistance.
I just used the chat feature from Verizon for my mobile device and it as always was amazing, including my technician Gwendolyn!
I moved and the information on my account did not match the information i put on my claim form. So the claim was denied so i wrote to chat and they fixed the issue with 0 hesitation.
I bought a DJI Mic 2 and dropped the reciver (the screen cracked). Contacted asurion via chat and resolved the claim in less than 15 minutes. Great service!
The rep, Carmelito (Mel) was kind in her chat words and showed general concern in resolving my claim.
Called one day and had received new cell phone the next day delivered to my door.
Claim process was easy. Love that they come to your house and fix phone from driveway in under 30 minutes. Rep was knowledgeable, friendly and did an excellent job!
Patience was great and was as her name states. She assisted with my replacement phone. I couldn't make calls and she fixed it. I am so grateful for her kindness and her help. God bless you!
Completing form was easy & self explained. Customer service was excellent & phone got delivered by next day.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
