Asurion

Used asurion for years. Those oops days happen and you can rest easy knowing that if it's not repairable they will take care of you.

Easy and helpful. Guided me through every hurtle to get my wife's phone back up and going. Huge lifesaver.

The rep was very kind, helpful & accommodating. She turned a stressful situation into a happy one for me

I dropped my phone off around 3 in the afternoon and was able to get my device back same day around 6. Most speedy and amazing experience I have had for repair. From the service member at the front desk to the actual repair tech I met that serviced my device was super friendly and very smooth.

The tech - Mark - Walked me through every step. He was very knowledgeable and courteous. Resolved the issue we had with both of our phones. Excellent experieince.

Helpful assistance and resolved my problem. The associate I chatted with was concise and straight to the point. I appreciated the candor and informative aspects.

Our experience with the Asurion representative was fantastic. I wish there would be more people like him.

I used the damage not repairable instead of lost on my claim. I had to call to try and change this. Unfortunately I could cancel the claim but the person did tell me what to do which was send the phone back and get a receipt and call back and do another claim with right code. Thank you Assurion.

I didn't think I'd need or even use my insurance, but I got it anyway. Then I dropped my phone. I got an email asking if I'd like to take my phone in and I said yes. And the rest is history. I am a happy camper again.

Had an issue with a screen just going blank and flickering. Ralph told me he'd get me fixed up and he did. He helped to turn a bit of a frustration into a resolution. Thanks buddy.

The representative was very attentive and guided me through the entire process until I placed my claim.

My experience was fast and easy to file a claim and Goldie help me with everything. They are amazing at what theu do.

My camera on my iPhone 12 Pro Max broke, and the solution was for me to replace it with iPhone 15 Pro Max I was surprised and excited at the same time. Great work by Asurion they were fast on sending replacement and fulfilled every need I had. Thank you

I was just getting my summer check-up done and found out some things about my system that were helpful to know. Now I can proceed with upgrades where needed and not wonder if I needed them.
Thanks Annie and your team.

I buy Asurion protection plans often when shopping on-line. I save my sales receipts and my Asurion receipts in a file folder for easy access if I have to file a claim. I have had to file several claims over the years due to defects or products that break due to poor assembly. Asurion has always come through when I have submitted claims. The small amount for the plan is well worth it, and it provides great peace of mind.

Had cracked screen and low battery issues. Use Asurion chat and received live support giving directions how to get things taken care of. Worked out great

Every time I've come in contact with any Customer service reps via on,one chat, they've all be fantastic and extremely nice, quick, made the claims process effortless and super easy!

Tech Sarahjoy was very pleasant and professional. The written survey wants to gage your experience by ease. I found it more "straightforward" than easy! It took a bit of time. The tech was patient with my horribly slow typing.I with the vaguries of a complicated computer system. Now if we could get Verizon to include the new charger that should come with a $1300 dollar phone...

I had to create a claim on a cracked screen. It took less that 10 minutes to complete the process - AMAZING! I highly recommend you insure your products with Asurion!

Always good sometimes though there's the representatives that still try getting my pin number but I don't give it to them because when I got this phone, the clerk that helped me told me that day don't ever give my pin number to anyone who ask for it, so I choose not to be a used and robbed like that from anyone

I had the online part done in 5 min, I did the claim on a Saturday night and had the new phone on my porch Monday morning. I don't think they could change their system to work any better for this service.

They were very helpful on the phone and setting up appointment soon as possible. They made it so convenient for me, by coming to my home and fixing the device on the spot. I was able to get things done while waiting for my phone to be repaired, I highly recommend them and I will be using their services in the future.

We called to have my wife's new (replacement) phone activated on AT&T's cellular network. We thought we could do it ourselves, but quickly ran into some issues associated with activation codes being sent to a phone number to which we have no access. Clicking on the live chat option brought up Ahmed. He was immediately attuned to our problem and told us he's more than happy to help us. He provided succinct, unambiguous instructions on how to proceed. When we didn't understand, he provided clear explanations on what to do, where to click, what to enter, etc. He kept us informed of what he was doing and how long it may take. From my point of view, it was assurance that he had not forgotten about us. He definitely created rapport and made us feel like important customers (unlike the stupid recordings that say "you're important to us" and then put you on hold for long minutes). The next time I start a live chat, I really hope Ahmed is the one who helps me again.