- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Asurion has a rating of 4.6 stars from 10,699 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
I was having problems with my phone,I couldn't communicate. Because my phone is everything to me, but I got to at and t they were able to let me know I got insurance on my phone and my phone was replaced the second day, am very very grateful
Lonnie, the technician came to change out my phone. What a nice young man. He was very polite and courteous. Explained everything in detail and just a nice young man. Phone is changed out and up and running smooth so far. Thank you Lonnie and Asurion
I have dropped off a few phones off at uBreakifx for repair. Service was extraordinarily friendly and expedient each time. The only original part on my current phone is the backplate! Finally subscribed to Asurion's Home+ Plan. I am sure it will pay for it self eventually with a 1yo in the house and another on the way.
The process was easy - I received a new phone within 24 hours and was able to transfer all my data to the new phone the next day. The ATT store employees were also very helpful.
The only surprise was the $250 deductible. I thought it was a little steep but it was based on the type of phone I had.
This is my first experience with asurion and it was so pleasant because of Jess. She was patient and personable! Great people skills!
Richie handled my claim... Kindness is his greatest asset! 😊🕊😊
Please give Richie a raise.
I was a CUSTOMER SERVICE SUPERVISOR for a large Chicago corporation, for many years, before I retired.
I always seek to reward an individual that provides me with excellent customer service over the phone. Richie is such a person and if he were working for me, he would definitely get a raise 🕊😊🕊
The text came to my door on time and it took him maybe 20 minutes. I took my phone to the store before and it took over an hour. Not only did the mobile tech fix my screen in like 20 min. When he brought my phone back to the door, he said oh by the way I also gave you a new battery.
I activated my replacement phone through a chat line and it felt as though I was speaking live. It did not sound robotic at all. Tip, keep saying hold or something otherwise they will leave you after 5 minutes of no talking.
I purchased the insurance plan when buying an air conditioner thru Amazon.
We had an issue 2 years in and thankfully received a reimbursement to purchase another unit.
Very happy to have bought the Asurion 4 year warranty.
My experience with Asurion was top rated across the board. Quickly in and out.
Thanks for the quality repair.
I spent an hour + trying to get a claim done for my laptop. Nothing was accomplished because your help chat bot kept blocking my means to answer the questions asked of me. The gentleman helping me said I would receive more instructions to facilitate sending the laptop for repair. I have received nothing. I would actually grade 0 stars if it were possible.
The service was excellent. I got my phone like brand new phone in two hours after it was in a bad condition.
Eloy was very prompt and curtious from beginning to end. He related to me in conversation and even told me about a service I didn't know anything about.
Ryan was patient with me and helped me with my issue. Guided me with kind words. It was an amazing first time experience. Makes me feel like I made the correct choice to join the verizon family.
Melissa in North Carolina was so helpful she talked with the technician made sure they had the piece to fix my phone.
The people were curious and respectful. Explained exactly what was wrong and they could fix in two hours.
Service was great a company you can count on! Great timely who wouldn't love repair right at your home
It was fast and easy got my replacement the next day
Great customer service! The whole process was quick and easy!
Your team member did a fantastic job! Very polite and knowledgeable! The repair was done and looks great! Thank you for a very positive experience!
I purchased a furniture item with Asurion protection 9 months ago. Upon disassembly of product after a move & reassembly the product was found to be damaged. I contacted Asurion via their chat support and an e-gift card was emailed for the product amount within 24hrs.
Very cooperative they were there to help, and very understanding about the whole situation.
The rep was wonderful and walked me thru the process on the call. Very patient and pleasant. The replacement phone arrived the next day! Excellent service. Worth every penny for the insurance.
Gain trust and grow your business with customer reviews.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, David. We are sincerely sorry for the trouble you have experienced. We are here to assist you. Please check your inbox as we will reach out via message to help. -Rue