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Asurion has a rating of 4.6 stars from 10,699 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Tech took care of the issue in a timely manner and was very knowledgeable.
Fast, friendly, and most of all got the job done, so happy they have Mobil service
My experience was quick and easy. The guy couldn't come to my home so he came to my job. I go back to work he said will would be finished in 30 minutes man it took more like 10 minutes to me. I am happy with my results.
I love the guy that came and fix my cell, it was the second time he came super professional
I BEGAN THE PROCESS OF ACTIVATING MY PHONE WITH TECH SUPPORT. UNFORTUNATELY I THOUGHT I COULD GET THIS DONE AT WORK BUT THERE WERE ENTIRELY TOO MANY INTERRUPTIONS ON MY END SO I HAD TO ABANDON THE PROCESS HOPING THAT I COULD FINISH AT A LATER TIME
Just chatted about if a product I was buying from Amazon if it was covered. Agent informed me to go ahead and buy the plan and then call/text with the plan number. Everything went smoothly
I filed the claim on Friday night and my replacement was here the next day. They always are fast on the replacements.
I want to thank the guy that repaired my phone! He was professional, kind, and patience.
I ordered a a green screen that arrived ripped. When trying to file a claim I kept experiencing errors. I took my problems to the asurion support chat and Reynaldo helped me the whole way.
I dropped my phone at the store and they said it would be ready in 2 hours. Got call about an hour later saying my phone was complete.
I was happy with the text and also with service provide it was good
The Agent, JC was superb, patient, detailed and quick! I appreciate that type of service if it's via chat!
Very reliable service, got my device fixed in less than a hour. And I was very satisfied with how they fixed my phone.
This was my second claim for repair of same laptop, my daughter dropped it again at college. Wasn't sure if would be covered, but since prior to end of support, Asurion did - no hassle!
The service was great! And quick, my replacement came within 2 days.
These guys are quick and they're easy to deal with. Got my phone screen fixed quickly!
This was an easier process than I thought. They were great, easy and fast. I will definitely keep the protection going on all my Amazon purchases. Thank You
Phone broke. Went online to make a claim. Answered a couple of questions. Was a little surprised at how much it would cost but it was still better than a new phone. Hit send... next day said "Hi" to delivery man. Set up phone.
That's how easy. That's how quick.
From the time I contacted AT&T until my new device was on the way was less than 10 minutes. I can't tell you how well the customer service is. They provided the WOW factor!
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My experience was pretty smooth. I just wish they would let you add everything
I so appreciate the quick, polite, patient, easy way the issue was handled. It was a pleasure - no stress!
Very satisfactory everything was on time. Excellent service will tell everyone.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
