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Asurion has a rating of 4.6 stars from 10,699 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Was very pleasant great job.the gentleman that helped me was very knowledgeable and helpful. I was very satisfied.
Asurion is the only protection plan we use. We even have Asurion Home protection. Using your protection plan is fast and easy.
Nothing. JC did an outstanding job. More than I had hoped for. He was personal and most professional.
Took my phone to have it fixed, technician said in an hour and in an hour exactly my phone was fixed.
Thank you for product protection! The manufactures would not cover the product and you guys came through.
Thank you!
Andrew
They repaired our phone very quick. They were very professional and knowledgeable.
Very satisfied with our visit.
Easy app loved it very easy to use very helpful. Would love to use it again I was very happy with all the help I received
Amazing Amazing Amazing.
The gentleman was the nicest guy ever.
I trusted him with my phone completely
Needed service on my appliance. Called them, they identified me and the appliance, but couldn't find my service contract, even though they had sent me a payment confirmation when I purchased it, as well as a second email with the contract number. But they couldn't find it. "We will need to send this to claims review for research, it will take 3-5 days". Told them I could just email back all their documents, which would settle the matter. "We can't accept email here". Never hear back, call again, get a supervisor, supervisor says there is no record of my initial calls. Says will elevate it. Never hear back. Finally get an agent who says a claim number has been assigned. Problem solved? No. Now get an email asking for the docs they originally said they couldn't accept by email! Send them the documents. But they don't read their email. Nobody responds. Call and get somebody in claims review who finally found the documents, but now wants a copy of my original purchase receipt, too! Even more hoops to jump through, in the meantime the appliance doesn't work, and hours wasted calling them, sometimes getting hung up on. Finally get everything approved, and a repair company is assigned, one with terrible one star user reviews on the internet. Call back and try to get a better repair company. "That request needs to be sent to a program specialist for review". Are you kidding? Finally get someone who can change the company, but all their service companies are one star, terrible companies! That's all they've got! So after all this time and misery, we end up with one star service companies that everybody hates, because that's all they've got.
Asurion is a joke. It too, is a one star company. They will 'apologize for your inconvenience', but then they will inconvenience you even more. This place should be shut down.
Did you know Asurion has 2340 complaints filed against it with the Better Business Bureau, the BBB? That's right, 2340! Take a look for yourself at the BBB website. Any organization with that many complaints SHOULD be shut down!
Products used:
Extended Warranty
I love it was very easy and fast thank you I love the easy was it was and I didn't have to wait in lines was great
User friendly and friendly. No one was rude.The last person I talked to was the best. The person I I talked to made me feet comfortable.
Very hard to claim and very hard to sign in. Almost block to access to them after paying. Terrible too much Ads.
Everything about the replacement policy was simple! The website was easy to navigate and simple to use.
Caring, friendly, knowledgeable, and fast to get you the help you need when you need to use the warranty!
Was skeptical and wondering if it was going to be difficult to file. It was extremely easy and quick to file.
My experience was very satisfying he came right on didn't take no time maybe 10 mins also cleaned phone thanks Aaron
Very professional, quick and speedy results. Tech had great customer service skills. The process was easy.
The technician that the fixed the phone was on time and quick.The phone was repaired and I was back on the go within 30 minutes.
Robert was great. He resolved my issues easily and quickly and he was understanding of my lack of experience.
My experience was very efficient and easy. My representative was very professional and helpful. The claim was easy.
Just great they answered all my questions. Understood all problems and Resolved all problems. And more
We had little faith about the repairs and Representative said allow me to assist you. Having insurance is a must.
My experience was fantastic. I'm very satisfied with My issue. With this problem with battery issue.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
