- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Asurion has a rating of 4.6 stars from 10,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Pleasant and quick! My ehub stopped working and fortunately I had an Asurion policy still in effect. Got my claim in secs
Anything happened to your phone filled your claim that take 3 to 5 mns and next day you receive a new phone.
Instructions were clear. Impressive how easy it was to submit the information and claim. The process from start to finish was smoothe.
Diffently check when you pick up a new phone or replacing one you have a replacement or easy way of getting help
Asurion and their rep Ronaldo handled my warranty with speed and no issues. Great to deal with, and I highly recommend them.
I FILED A CLAIM WITH ASURION FOR A TABLET. I DID THE CHAT AND TALKED TO ROLANDO. HE WAS ABLE TO HELP ME WITH EVERYTHING I NEEDED. AND I AM SO EXCITED AND GREATFUL TO HAVE THIS COMPLETED.
My phone screen simply went blank. I called and they referred to me to a tech coach and they helped me right away. Took 5 minutes to troubleshoot.
I jumped on the "chat" feature and Ludy was on it fast and filed the claim. Approval was within 2 hours. I am a happy camper with Asurion.
Sign into my carrier, made the claim. Dropped it off at UbreakitIfixit,got the call it was ready.Picked it up an now I'm on my way!
Tip for consumers:
I went thru my carrier so that made it easier! Dropped it off an picked it up,no money exchanged!
Products used:
Cellphone
My phone is broken 15 dec2021. I have claim already but no reply after documents.
I have face lose of money due to broken phone.
Super easy to file a claim. Wasn't excited to have to pay $229 for the deductible which I wasn't aware of but it was simple enough to file
Pay 15$ a month for 20 months and still have to pay TOP price deductible for old phone during pandemic, shame!
Jarod at the 75th Ave location was great! He handled everything with ease and precision! I couldn't have asked for a smoother experience!
I bought a Delll Computer and took out insurance for it through Asurion! MY MISTAKE. Computer wouldnt start up in March 2023.It was new at time. I filed claim. They shipped me box. I mail it. A week or 2 later got my Dell desktop back. And it has big dent in side of case. AND it still would not come one! The reason I sent it it... I call and raised hell. They said sorry.we will ship anther box with return label. It took another 5 days to get here. I shipped in old box because I already had it ready. 3 weeks later got computer back again. Only to open and find my desk top Dell Computer destroyed. It looked like they droped on floor and it bent metal case everywhere. I could not believe they shipped this too me. Got on phone, threatin them with law suite here. They said they would email me return shipping label. And give me full refund plus extra... I never got the email 3 days later with return label. I called again. And give them $#*!. They said they do not send return labels in emails. And I told them. Im looking at it now >> They ended up sending return label in email today. Going to ship back. And they are to give me amazon credit to buy another one. I WILL NEVER DEAL WITH THS SCAM COMPANY AGAIN. SQUARE TRADE WAS A GOOD INSURANCE. BUT NOT THIS ONE. DONT WASTE YOU TIME OR MONEY CHINA FREAKS ARE THERE TO SCAM US..
The moment I'm very happy I am wait to claim final I hope that They resolve my problem. That moment I'm very happy with you!
Very nice, clean and neat repairmen worked very successfully with a nice sense of humor. Did the job quickly and efficiently.
I had issues with online processing. I finally hooked up with your chat people. Thank you Carmelito.
Reactivating a replacement iPhone was an extremely pleasant experience due to the knowledge and professional demeanor of the ProTech expert
Myra was really good. Very detailed with process of the repair.
Sooo Verizon is so great. It helped me very well the people who helped me was really nice and really great. I recommend it for you to! Thanks Verizon
My phone arrive on time but my block wasn't sent with the cord that charges the phone and I love the color of the phone itself. Sincerely, AVIS WHITE.
Called to get information on the different apps. The Fios and the Wireless app. She gave me address to contact.
Gain trust and grow your business with customer reviews.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, David. We are sincerely sorry for the experience you have had so far with your desktop. This is not the experience we want for our customers. We are glad to hear it is being taken care of. Please let us know if you have any questions. -Rue