Asurion

My experience was absolutely amazing. My needs were met.

Asurion has refused to credit my account for $275, which has resulted in my AT&T account being suspended.

My experience was very easy and fast the Customer service representative Mary Ann was very nice and patient

Easy to file the claim online. My new replacement phone is on the way.
The policy did not c9ver the protect8ve case however.

I was very satisfied with my experience it was fast and efficient service.

Fast service, the process was easy, and hassle free

Excellent service And on time with no problems thank you

Very easy and simple with a no hassle repair on a Sunday which was a blessing.

Asurion protection takes care of all your needs with fast and courteous help every time.
Great customer Service AAAAA++++++

Did not cover damage to 1400 dollar air compressor I bought at tractor supply.Paid 230 dollars for one year warranty.WORTHLESS!

I called, phone answered immediately and directions where exactly as stated, right next door to an ATT store

Was having issues activating my phone, but good thing I ran into an expert on the Asurion team like Steve!

Asurion provided Excellent Customer Service, the process was extremely easy overall they deserve a rating of 10+.

Great Simple and Satisfying Wonderful customer service easy format to follow quick decisions on claim.

Every time I had to Chat with an Asurion Agent they have been very thorough and took care of the issue quickly. Great Customer Service.

Staff was so easy to chat with and simple easy imstructions. Always good to know you feel you are talking to a real person and not a ROBOT.

The respersantive that helped me with my problem was very professional and helped me all the way. I cannot thank her enoufgh for the work.

Do not get insurance through this company for your devices. I pay monthly for insurance for my phone. My phone became damaged and I requested a new one; had to pay a $200 deductible. That's all fine and normal on the surface for insurance businesses even if it's a bit ridiculous and over priced. I get my new device and they give me return packaging with a pre printed label to mail my broken device back to them. I mailed it out within 3 days after receiving the new phone... Over a month after mailing it, I see a $300 charge from them. I called them, they said they never received my device back so charged me the $300 fee that is written in their "contract" for not returning a device. I told them I had mailed it out over a month ago. They gave me no help, no internal investigation... They said all I could do was file a claim with USPS. So I did. I called asurion back again giving them the missing mail # from USPS cause they said if I did that, I would be refunded. To my surprise, the representative said we actually found your phone on 4/25. Amazing it showed up all the sudden after I complained to multiple representatives on 4/21,4/23, and 4/24. She claimed they issued a refund when it was found on 4/25, and it would take 7-10 days. 17 days later, I have not received my money. I called again today. The representative said he issued refund to my card as we were on phone and it will be there in 3-5 days. So that sounds like they never issued the initial refund when they found my phone... If I had not been tracking my bank account closely, I might not have noticed they never sent my money back. Their word is not to be trusted. I have read numerous complaints of them fraudulently taking others money and not returning it for long periods of time. They need to have a lawsuit against them and be shut down. If you use them (which I suggest DONT), you better follow your bank account closely as they will take out money and then claim they issued a refund that never actually took place. They are a scam overall—the phones they send you as a replacement are refurbished, not brand new. They often have issues and you pay a monthly fee on top of an absurd deductible. Between all the money they take, I could have bought a brand new phone for cheaper without all this hassle. Their customer service is terrible too. I have spent hours trying to get through to them. Been hung up on more times than I can count. Do not give them your business. They will fraudulently charge you and waste your time.

Smooth transition! Service was great in every aspect. Thank you

My experience at the AT&T office was good they gave me choices and to upgrade or get the phone fix they set it up for me at ifixmyphone up the street and only taken a couple of hours and I had my phone and satisfied with their service only thing I'm not satisfied with is that I thought I was eligible for a free iPhone upgrade and then someone told me I wasn't cussing look at it. I paid my phone off and they looked at everything and told me I was eligible and that was a lie I have been a customer of AT&T for years and seem like when I'm talking to customer service on the phone. I never get the correct answers or what need to be done correctly. It always be something different when I talk to another one and everything in my home is AT&T so I just wish that you know when I called back maybe I'll be able to get the things that I really want. Thanks again in advance I'm 69 yrs old and before I retired I was with you guys for 20 yrs with my work phone *******159 through my Job and I continue because I did like the service

Excellent customer service. They resolved my issue and I get my replacement in the next 2 days.

After making a claim to get a new replacement device i had to fight with the rep on the shipping address. She claimed I couldn't get sent to my location and instead had to get it sent to my house which was states away and then get it rerouted to my actual location. After much arguing i agreed to do it this way. Turns out its not true. You CANT reroute it. ALSO she didn't even send it to my house where i told her it was at she sent it to my old address that i hadn't lived in for years.
After calling back and telling them I couldn't reroute it they told me i had to make ANOTHER claim. I said ok. I did it all and had it sent to my actual location (this rep didn't argue with me about the shipping address). I got it and activated it. But i noticed they never removed the other charge for my device that got lost on account of THEIR REP. I called for a refund and was informed I wouldn't get one. I had to go to my bank and explain to them the situation in order to get a refund.
This company WONT fix their mistakes and rectify the errors made by their workers. THEY WILL steal from you and not care. DONT DO BUSINESS WITH THEM!

Most crooked bastards you will ever stumble across. I now Trust Joe Biden more than this $#*! company im Surion of that