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Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Cannot fix the issues by myself so I had to call asurion to help me and they did I'm very happy.
Not easy at all, due to no I'd and my things being stolen had to go multiple times for 3 weeks
It took a long time for them to send the charger which was not sent back but overall is was good.
First time dealing with this so far its been very good, I hope the rest, phone showing up when its supposed to, goes as well. VERY EASY and FAST
I can't remember her name but that was greatest experience I ever had with my cell
Anytime one of my purchases has a issue and can't be fixed they help and get it replaced right away
I love having insurance on my devices. It's so easy to file a claim and they are quick to respond
I had a supper great experience today as well, keep up the great job. So glad to be your customer
It was easy went on line put my information in its the wait for 24 hrs but it worked out
The service man didn't know where to find the fuse for my oven. I found it using a YouTube video.
I was so happy to listen to my wife and purchase the insurance it gives us a peace of min.
I think I think is doing a really good job cuz I never had no problem with them this is my first time putting in a claim so we'll see how I go
Donnie was great to work with and very professional and knowledgeable!
My process to open a claim was very easy and fast. I received a new device in 2 days
I liked his patience most of all, as it took me a while to figure out what to do
It was easy to talk to the support person on line. Very quick responses and all issues were handled
Thank you. I was amazed of how it was handled.
With no issues. My phone being replace
Was perfect in every single way, yoga a was very helpful and patient with the issue that I had
I got help from Fernando who knew exactly how to solve my problem and was very polite and friendly.
Site got weird but chat expert took care of it fast and easy. Picked up where site left off.
Good service. Very easy to follow prompts. Would like more clarity as to where I can go for repair
I always have to get someone to do this for me, I'm so proud of myself, it was easy.
Quick easy. They shipped my new phone in 2 days time. Sent instructions on how to ship phone back.
Very easy process I have not had any problems with the sharing in it's a very good warranty company
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
We are sorry to hear about this issue. We hope your product is back up and running! Please let us know if there is anything else we can assist with. -Rue