Asurion

Got there early. Had to wait a but no problem. Brendon was very nice & professional

The Tech Michael was knowledgeable and friendly, helpful! My phone was fixed less than an hour!

Fix fast mad friendly an was in an out like that i highly recommend

The tech that came to service my phone at home was amazing and fast. Great customer service

I Love My Team At Asurion And Max Did A Great Job With My Son's Nintendo Switch, I Would Recommend them to anyone. Thanks Again

Every bit of Verizons customer service since recently switching from T Maybe, has been an absolute dream!

Had an 8am -12pm service call...no one showed up. So, I was forced to call since no one called us.

1st time called, had rude c/s and then hung up on.
2nd time called, spoke to Regine, who then told me that the service call was canceled by the service company...NO ONE CALLED TO TELL US. I HAD TO CALL TO FIND OUT. Then I was told that a technician would be coming Monday at 12pm because that's when the service company (Frontier Tech Appliances) decided it worked for them; again, no one contacted us, the client.
Next, I spoke with Caren T, a supervisor who assured me the situation would be escalated and that for certain that she would reach out to me by phone or email by Sunday with any news. She did not. So again, I had to call and find out what was going on. Guess who I couldn't get in touch with? Caren T, and the new escalation person still couldn't get through to Frontier Tech Appliances. So now it is Monday at 11:27am, and I still don't know if I have a service tech coming or when. HORRIBLE SERVICE. I have a new washing machine sitting idle w/water in it and no one has been able to come out. I've wasted time and energy, and paid for a service that is supposed to help. The best part is that they gave me the number for the service company to call myself. UM...now you're making me do the job that I paid your company to do? Awful.

The service tech was amazing, he was very personable and friendly!

I really like using Asurion wen I have a problem with my phones it's easy and fast

Mom lost her phone and I called and had a new one delivered the very next day!

Technician was courteous and knowledgeable in resolving our claim. Would absolutely recommend!

If you have a problem with your tech and you're trying to troubleshoot, this is a solid first step.

We decided to go with Asurion's care because of a local business that is partnered with them. They told us all we had to do was sign up and bring the laptop in to the store. No... it was much more difficult. First of all, it look 2 week for our claim to be filed, before we found out it was denied. We had to call the customer service and explain to them the issue and why they cannot deny it. After an hour on the phone, we finally were able to start another claim, which took 7 days to finish processing. After that we were told that we had to mail the laptop in, instead of taking it to the store. That wasn't a problem. I will say, the only good thing about this repair was it only took about a week and a half to get it actually repaired [including shipping]. I just got the device back, and the quality is horrible. I got a screen replacement for my M1 Macbook Air. When I first got it out of the package, it was hard to open, and when I did open it there were fingerprints all over my screen. As well on the back of it, there was a permanent stamp from the displays company. The quality of the display is still somewhat the same, but I could tell a difference in it from the original one. The graphics of the display are not as high, and the brightness isn't the same. On the displays outer-edge, there is a small rubber layer to protect the screen when the laptop is closed. Just tying to open it causes damage to the rubber. At the bottom of the displays bessel, where it says "Macbook Air"- it also has scratches on it. When I close the macbook I hear a clicking sound, which is discomforting. I am overall extremely dissatisfied, due to the complexity and length of the repair, as well as the service and quality of my product. If you are looking to get a cheap repair, this is the way to do it. I would have rather paid in full for apple to get me a good quality repair. I use my macbook everyday and I keep it in prestine condition, and now that it has multiple flaws that were supposed to be fixed and not there, I am not happy. At this point, Asurion has almost caused the same amount of damage to my computer than it has good.

The tech was on time very professional and worked very quickly best service we have ever received

Took no time.
Came to my house.
My screen is fixed and I'm very pleased with service.

The Technician was very nice and quick, she did an excellent job!

Excellent service by James the customer service rep & Gil who came out to make our delivery!

The representative was very polite sweet and helpful the best one that I have ever dealt with

I purchased the 3 year protection warranty on a Sony headphone set at Christmas time. One of the ear pieces broke off after a few months, so I called Asurion looking to put in a claim. The woman I talked to said she couldn't find my claim, I had a digital copy of the receipt and she asked that I send it, along with my mailing information. I said I would, she hung up, so I sent the information as requested. I didn't hear anything back for 2 weeks and tried calling again and resending the information, only to be told to send it again. I went back to the source and talked to them, telling them about not having any answers. I was told to try again, I did, still no answers or results. At 4 weeks of waiting, I went back to the Source and asked if I could get a refund since I wasn't hearing back from Asurion. He said he couldn't give me a refund but took down my information and said he would talk to his manager. I ended up buying another set of headphones, when asked if I wanted to buy another warranty, I almost laughed.
A few days later, Asurion called me and asked for my receipt, which I have sent. I sent it again, that has both the headphones and the warranty on the receipt. Asurion sent me another email, asking for a picture of the receipt with the warranty on it… which I have sent already at this point a few times. I tried to send them the picture they requested, but the email to upload the receipt kept going in a continuous loop of "unavailable", and anytime I tried to call, the call would either be dropped or not answered. I sent them another email, yet again no response, no answer… nothing at all. Save your money! They definitely aren't going to give your money back.

Your so easy to explain and answer questions and the help I got less than 3 min

It was fine. He helped me with my questions and I will probably be back with more.

Transferring old number to new phone. Lisa did an amazing job and was very patient and kind.

Needed my phones screen repaired, and the process to have it replaced was super fast and easy