• Asurion

2024 SITEJABBER AWARD

Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
Write a Review

Overview

Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,372
Neutral
41
Negative
176
225
See all photos
How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,695)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1498) replacement phone (382) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (145)
Thumbnail of user richards5109
1 review
0 helpful votes
  • Send Message
December 19th, 2022
Verified purchase

Very easy to file a new service request. Have used in the past with very good results.

Thumbnail of user yanirat6
1 review
0 helpful votes
  • Send Message
September 19th, 2022
Verified purchase

They are so easy to work with. Took all of 5 mins and I was all set.

Thumbnail of user jillf508
1 review
0 helpful votes
  • Send Message
September 14th, 2022
Verified purchase

So nice to have piece of mind that if anything happens to my devices I am covered!

Thumbnail of user karenc3443
1 review
0 helpful votes
  • Send Message
December 16th, 2022
Verified purchase

Protection glad I had it it's nothing like being protected again it was a life saver financially

Thumbnail of user cynthiam2396
1 review
0 helpful votes
  • Send Message
December 15th, 2022
Verified purchase

I'm not that good with technology and you all make it so easy for me thank you!

Thumbnail of user peterm2668
1 review
0 helpful votes
  • Send Message
December 13th, 2022
Verified purchase

It normally takes a act of congress to get help. This time it was quick and easy.

Thumbnail of user salt39
1 review
0 helpful votes
  • Send Message
December 13th, 2022
Verified purchase

A good experience from start to finish
Both asurion and the repair man did a great job

Thumbnail of user virginiah1039
1 review
0 helpful votes
  • Send Message
December 4th, 2022
Verified purchase

Lovely lady to type with. But I'm not cell language savvy therefore difficult to make things work

Thumbnail of user mariam3615
1 review
0 helpful votes
  • Send Message
December 3rd, 2022
Verified purchase

I had a great experience, he took me sort by step and was very nice and patient

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelaa1658
1 review
0 helpful votes
  • Send Message
November 29th, 2022
Verified purchase

I do not want to give a review at this time. I haven't received my phone yet.

Thumbnail of user felixn62
1 review
0 helpful votes
  • Send Message
November 26th, 2022
Verified purchase

HAD OUR DISHWASHER REPAIRED AND WAS COMPLETELY SATISFIED THEY TECHNICIAN WAS A PRO.WOULD HIGHLY RECOMMENDED THIS COMPANY

Thumbnail of user debrar873
1 review
0 helpful votes
  • Send Message
October 9th, 2022
Verified purchase

Good experience problem was taking care in a few minutes give coach 100 in everything very pleased

Thumbnail of user jessies243
1 review
0 helpful votes
  • Send Message
November 24th, 2022
Verified purchase

So easy and thank the Lord for insurance! Instead of 200+ dollars it was 29... The best

Thumbnail of user veronicaw288
1 review
0 helpful votes
  • Send Message
November 22nd, 2022
Verified purchase

Fast and Prompt and Easy! From the Start to thee End! My Experience was a complete 5*

Thumbnail of user juliem2716
1 review
0 helpful votes
  • Send Message
May 13th, 2023
Verified purchase

Service person was very professional and good at what he does! I really appreciate a great person!

Thumbnail of user johnettab10
1 review
0 helpful votes
  • Send Message
November 18th, 2022
Verified purchase

They are very user friendly and fast on replacing my device. I need my phone for work.

Thumbnail of user christil45
1 review
0 helpful votes
  • Send Message
April 14th, 2023
Verified purchase

Really he did amazing job and took about the time he said it would take thank you.

Thumbnail of user iridianam
1 review
0 helpful votes
  • Send Message
October 5th, 2022
Verified purchase

It was a Very fast and easy process! I love it. Thank you for the amazing job

Thumbnail of user dennisw1108
1 review
0 helpful votes
  • Send Message
March 27th, 2023
Verified purchase

I highly recommend asurion to anyone as they have been an amazing asset to my phone service

Thumbnail of user dominicm211
2 reviews
0 helpful votes
  • Send Message
March 26th, 2023
Verified purchase

The staff was very professional and helpful. They really took great care of me and my device.

Thumbnail of user luciak30
1 review
0 helpful votes
  • Send Message
November 15th, 2022
Verified purchase

I'm so glad I purchased. The insurance. It's so worth it. Asurion is easy to work with

Thumbnail of user gracer445
1 review
0 helpful votes
  • Send Message
March 19th, 2023
Verified purchase

When I called asurion about my cell phone they handled everything very good I had no problems.

Thumbnail of user jerrym1062
1 review
0 helpful votes
  • Send Message
November 15th, 2022
Verified purchase

Get the protection you never know if something can go wrong and gives you peace of mind

Thumbnail of user angela523
1 review
0 helpful votes
  • Send Message
February 3rd, 2023
Verified purchase

My TV burned out, the following week a new TV was delivered. Doesn't get better than that.

Thumbnail of user aiseah
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

Straight to the point. And resolved my issue with ease and in a timely manner. Thank you!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

How do I know I can trust these reviews about Asurion?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Asurion?