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Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
As soon as I had a problem with my product, I contacted Asurion, and I had a refund set up with minutes.
Nothing but great,it was the easiest transaction I have ever seen I'll be your customer for life, Great Service.
The salesperson Kolbe was very friendly and helpful for my needs. Other salesperson & manager too.
My technician was friendly, professional and I was very pleased with the outcome of his visit.
Very courteous personnel and helpful too. I appreciate them.
Good experience device completed and repair satisfactory.
Awesome work it was the best I have ever went to I recommend coming back
My agent was the best - I'm in customer service and he rocked! Informed, personable, and kind!
This company, Asurion, is a total fraud.
I purchased an electronic item on Amazon and also, purchased a "3 Year Home Audio & Video Accident Protection Plan" from Asurion, for it, on the same site, Amazon.ca, back in April of 2020.
The item that I purchased recently started having malfunctions.
Naturally, I contacted this so called insurance company, thinking that just like other companies that honour the protection plan they sell; they are able to assist me further.
My first contact was on November 4th of 2021.
The rep I spoke with said that I would be receiving a shipping label by email within an hour and also just in case, by mail in few days.
Not only I did not receive any email, but the presumably mailed shipping label never arrived.
I called again. The rep this time said that he would send them again and insisted that if I did not get the email containing the shipping label within a day to call them back.
That did not happen either!
Again, after few days, I called and asked to speak with a supervisor.
A female supervisor took over the call and said that their company's policy is that they ONLY physically mail the shipping labels and they DO NOT email them!
What company does not send a simple shipping label by email and prefers to waste money and resources and physically ship them! Only backward companies like Asurion.
You could imagine my frustration by now.
She said that they would issue another shipping label and have it mailed and that by then I would be receiving several mails and that I just use one of them and ignore the rest!
Of course, by then it was getting obvious that I was not getting anywhere with these people.
I called again the week after and asked to talk to a supervisor. My frustration was multiplied each time I called, since I had to explain everything over and over again.
This time no supervisor wanted to talk to me and I was told by the rep that the supervisors were busy and that one of them would call me within 48 hours!
48 Hours passed and I didn't get any call. I called back and the rep I spoke with said that by looking at the notes left on my case, it looked like a supervisor had tried to call me but I did not answer the call! And also, that the supervisor could not leave a message on my voice mail either!
I didn't get anywhere further with that rep either, since I got the same old promise of mailing a new shipping label.
I made another call past week and then I realized that I would never see that shipping label coming from this company through, at all.
You could imagine after being stuck at the very first step, which was getting a shipping label, what I could expect further down on getting any actual help from Asurion on resolving my issue.
People be aware! Do not deal with this company! Do not buy products from them! Learn from my lesson and go elsewhere! I say it again: THEY ARE A TOTAL FRAUD.
Resolve quickly, Great service, fixed in one hour same day! Great service
Super easy. Filled out a claim and my phone was shipped and received two days later.
They did not take long. I answered all my questions. I love Erica with customer service.
The tech was the nicest guy ever. Went above and beyond to fix my phone.
My issue was taken care of fast and satisfying. I am glad I purchased the coverage
Quick and easy fast no hassle would recommend to friends if this process continues this way
Carlos made the activation process so quick and easy! Very nice and effortless on our part.
Thank you for a hassle free experience to file a claim. It was easy and understanding!
Very good thanks for your help and your attention nice experience now I hope my phone
This process is quick and easy. It took me about 15 minutes and I was complete,
Very quick & easy to fill out. Didn't take much time at all very good service.
Easy and quick to get a replacement; within 3 minutes my claim was filed and approved.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
