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Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
No issues while filing my claim. Now just waiting on my replacement!
Signal were I most had trouble talking at work since I move from place to place
Rep was kind and compassionate about my situation and knowledgeable about the process
Great customer service and customer friendly staff and made it easy to file my claim.
My service was very prompt. Fixed my phone in record time!
Thanks for the help of Anthony I was able to fill out the forms easily. He was a great help!
I received my device within days of ordering. Was fast and easy!
Carlos was extremely fast, he is a great tech definitely recommend him.
You will get your expectations with Asurion. Highly recommended
Ms Karen helped me out a lot. She was very professional and helped me out n i truly thank her
GREAT CUSTOMER SERVICE REP, ED! WAS THOROUGH, PATIENT, KNOWLEDGEABLE, FAST, AND KIND! GOT ME WHAT I NEEDED AND WAS GREAT!
It was so easy to claim and receive the replacement device within 48 hours
Excellent service & professional
Extremely fast& easy to deal with
She was personable, knowledgeable and helpful. And the response time was great.
Larry was amazing and
Patient as we recalled passwords and code!
Awesome service situation was taken care of. The repair man was awesome courteous kind and clean
I spoke with Ms. Samaria today, and she went above and beyond with her customer service.
Jason went to great lengths to help me get authorization to have my laptop checked out!
I did a claim at 7am on a sunday, got a message i would have my phone from 7pm-9pm, I called the guy to ask him what time he would be there and he could not really give me a time. I called asurion and asked if they could leave the phone at my door, they told me they could and that was the end of the conversation (so i thought) i get home at 8:30pm no phone, waited until 9:30pm maybe they are late ( so i thought) nope the guy didnt want to bring my phone and leave it ( but i said it was okay) as my 16 year old was home to get it. Called asurion they did nothing but say bull$#*! About me needing to call the next day to get the same day deliver again or they would mail it in 2-4 days smfh as im single mom and need my phone and was told oh well by them. ASURION DO FU##ING BETTER, TALKED TO 5 PEOPLE GOT TOLD 5 DIFFERENT LIES. 1 of them being that i was not in a area of same day deliver, but thats a lie my kids phone was here 2 hours after we called to get it replaced less then 1 month before i broke my phone...
I call AT&T Asurion they helped me to change a new phone only two days. Thanks!
It was simple and smooth I like the service best service I had in a while
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
