• Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,372
Neutral
41
Negative
176
225
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How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,695)

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Other

Reviews that mention popular keywords

customer service (1498) replacement phone (382) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (145)
Thumbnail of user melaniew466
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

Asurion has provided me complete and easy service. Saving me worry and delays. Thanks so much.

Thumbnail of user nicolec2221
1 review
0 helpful votes
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November 29th, 2022
Verified purchase

It was great real fast loved it It goes way faster than trying to stand hold.

Thumbnail of user jasonm3222
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

Very polite
Very professional
I would recommend a lot people there

Thumbnail of user genen67
1 review
0 helpful votes
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June 18th, 2023
Verified purchase

The customer service was amazing. They were on point and I'm very happy with the service.

Thumbnail of user crystalb908
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

As soon as she came in & seen me sitting there she went right to work.

Thumbnail of user tamathar5
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

I have been using Asurion for some time now and they have been so good.thank you

Thumbnail of user lesal26
1 review
0 helpful votes
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May 8th, 2023
Verified purchase

The tech came to my work and it was fixed in 30 minutes. It was smooth.

Thumbnail of user averyn21
1 review
0 helpful votes
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November 16th, 2022
Verified purchase

It was simple and easy I loved it I didn't have to talk too a person

Thumbnail of user maradelsg
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

When star that time I get nervous and I can make a mistake. Need more time.

Thumbnail of user crystalo124
1 review
0 helpful votes
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November 12th, 2022
Verified purchase

Best thing ever good work Verizon keep people safe and working with the best plan ever

Thumbnail of user carlr573
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

It was easy breezy. I highly recommend you get this service. I was skeptical at first.

Thumbnail of user peterj1129
1 review
0 helpful votes
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November 6th, 2022
Verified purchase

Very satisfied with service it was very easy I'm looking forward to work with you again

Thumbnail of user jessicak1537
1 review
0 helpful votes
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January 14th, 2023
Verified purchase

I am say since I have switch over. I love Verizon. Customer service is beyond friendly.

Thumbnail of user allenl264
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

Easy way of handling something thats so expensive and easy to destroy thanks so much assurance

Thumbnail of user katrinap159
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

I used the expert via chat and it was very informative and easy. Would recommend it.

Thumbnail of user kelseyj69
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

My associate was very friendly and able to solve my issue quickly and efficiently. Great service.

Thumbnail of user maryo1373
1 review
0 helpful votes
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December 31st, 2022
Verified purchase

Had to use the chat function. The rep was great. Claim was filed superfast. Highly recommend.

Thumbnail of user thomasb3745
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

Easy to navigate, no problems at all. Wish all websites were this easy. Would defiantly recommend.

Thumbnail of user brendav807
1 review
0 helpful votes
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September 25th, 2022
Verified purchase

Over all great. Never knew it was this easy within minutes I was done Great Job

Thumbnail of user tavorniap
1 review
0 helpful votes
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October 28th, 2022
Verified purchase

Easy. I have use this company several times and have no problems getting what I need

Thumbnail of user phillipm569
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

Made my claim online got a store assigned to fix it was finished in one day with broken screen

Thumbnail of user lilliet43
1 review
0 helpful votes
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September 14th, 2023
Verified purchase

Fast service very satisfied with excellent service

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnnief38
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

I found the entire process extremely easy and quick. I received the replacement the very next day.

Thumbnail of user evelynb655
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

Was easy to get everything done replaced phone was easy

Thumbnail of user massiels
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

May phone was broken, the gay in the store work really fast, in 15 mints my phone was ready! Thanks

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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