• Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,373
Neutral
41
Negative
176
225
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How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,697)

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Reviews that mention popular keywords

customer service (1500) replacement phone (383) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (146)
Thumbnail of user howards582
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Friendly, courteous, and responsive. Fixed the issue promptly.

Thumbnail of user josephs3707
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Great customer service and I will recommend to my friends

Thumbnail of user tiffanyb971
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Very easy to use the claim form and very satisfied

Thumbnail of user kennethm1477
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

It was very good. Very helpful got my situation fixed

Thumbnail of user arturog97
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

Great customer service, fast and very well spoken, and friendly

Thumbnail of user latifahw2
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

Asurion has the Best of the Best Techs and The Best Customer service I am always Extremely Happy with Asurion Service

Thumbnail of user beeh36
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

Easy to do great service, will continue to use them

Thumbnail of user dionnew42
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Easy to use simple user interface fast to get done

Thumbnail of user paulam1486
1 review
0 helpful votes
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November 27th, 2022
Verified purchase

Great thing to have when you have little children around.

Thumbnail of user jonathans1847
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

They help you very very much customer service is awesome

Thumbnail of user guillermor113
1 review
0 helpful votes
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May 12th, 2023
Verified purchase

The best in the business
So fast and easy replacement

Thumbnail of user darrylc175
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

The technician did an awesome job, repairing the cracked screen.

Thumbnail of user ernies101
1 review
0 helpful votes
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November 20th, 2022
Verified purchase

It was very easy to file the claim - -easy to navigate through he questions.

Thumbnail of user catheriner938
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

Great and quick service! Staff was nice and professional and resolved our issue quickly!

Thumbnail of user beleng14
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

It's worth the money you pay for the protection plan.

Thumbnail of user lindah4307
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

Very easy transaction, and the website is easy to use

Thumbnail of user johnr5973
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

Had my Watch stolen they had my replacement within two days that was awesome

Thumbnail of user ernestc178
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

I could understand everything he was saying witch was great

Thumbnail of user colleenm691
1 review
0 helpful votes
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February 26th, 2023
Verified purchase

Very professional and efficient! They know what they are doing!

Thumbnail of user cassieh91
1 review
0 helpful votes
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November 13th, 2022
Verified purchase

Very fast and with no issues at all. Very efficient

Service
Value
Shipping
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Quality
Thumbnail of user joseio
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

Very easy and fast positive response and solving of issue...

Thumbnail of user noeld150
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Customer service was helpful. Processing was quick. Good insurance plan.

Thumbnail of user gailk327
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

I'm very happy with the application. Pleased with Cricket wireless.

Thumbnail of user athenab53
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

My problem was determined quickly and efficiently and then resolved.

Service
Value
Shipping
Returns
Quality
Thumbnail of user eddaw2
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

The technician was very professional, knowledgeable, polite, very good service.

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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