• Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,372
Neutral
41
Negative
176
225
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How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,697)

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Reviews that mention popular keywords

customer service (1500) replacement phone (383) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (146)
Thumbnail of user samanthaw772
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

The hardest part was finding the website. Everything else was a walk in the park on a sunny day.

Thumbnail of user timw943
1 review
0 helpful votes
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October 30th, 2022
Verified purchase

Our office chair broke and with the warranty the chair was replaced with no questions asked

Thumbnail of user tomasp79
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

Good service and excellent technician and professional attention thanks

Thumbnail of user kennethw1029
1 review
0 helpful votes
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December 23rd, 2022
Verified purchase

Very good experience and informative. Allen was very personable.

Thumbnail of user wendelll30
1 review
0 helpful votes
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September 22nd, 2022
Verified purchase

Very simple and easy. Totally satisfied and rather online

Thumbnail of user frankliny9
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

Fast and easy, great job guys thank you. I broken my phone and replacement was fast and easy.

Thumbnail of user ethelr44
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

My need was fixed and the experience was satisfactory.

Thumbnail of user jodit124
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

Filed insurance claim online and the claim process went very smooth and fast

Thumbnail of user kurtk231
1 review
0 helpful votes
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December 14th, 2022
Verified purchase

I wish I could use talk to text!
Excellent people who are an enjoyable experience to talk to

Thumbnail of user enriquem133
1 review
0 helpful votes
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October 19th, 2022
Verified purchase

Good very good I like this it is, so go to have this

Thumbnail of user keitho256
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

Great job fixing my ipad and great customer service

Thumbnail of user marka2490
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

Asurion service was excellent. Understood problem and fixed it. Excellent service. Thank you

Thumbnail of user amandav829
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

Very good customer service, very easy fast and convenient

Thumbnail of user jw1070
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

Lost my phone was told to go to this site and the site was very easy to use

Thumbnail of user charlesg1489
1 review
0 helpful votes
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October 14th, 2022
Verified purchase

Easy to use site, good flow. Good display. Plain language and good choice.

Thumbnail of user luzmm
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Nathan, was very helpful! At Asurion Wesley Chapel Fl,

Thumbnail of user ashleyh1593
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Amazingly easy service. Quick and fast. I love asurion!

Thumbnail of user michaele2357
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

Fixed very swiftly, overall happy with this service.

Thumbnail of user michelec878
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

He was so knowledgeable and patient while we set up our replacement device!

Thumbnail of user davidh8975
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

The technician that assisted me was very friendly and super helpful.

Thumbnail of user susanh4218
2 reviews
0 helpful votes
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August 14th, 2023
Verified purchase

My experience with Asurion was so good, I really appreciated what they helped me to accomplish.

Thumbnail of user yvonnec494
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

The representative that came out to our house was very professional, friendly and helpful.

Thumbnail of user lillya65
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

The best experience I have ever had processing a claim. Very fast & easy.

Thumbnail of user jannical
1 review
0 helpful votes
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August 13th, 2023
Verified purchase

Awesome experience at this ATT store. The tech is very helpful!

Thumbnail of user edengracey
1 review
0 helpful votes
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August 13th, 2023
Verified purchase

Extremely satisfied and customer service are very happy to assist you

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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