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Asurion has a rating of 4.6 stars from 10,699 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Representative was very knowledgeable and helpful! Always grateful for good customer service.
The experience with customer service was better than even expected. Thank you
Website was one of the slowest and worst experiences I have had.
Very east using chat. Edward was able to resolve my issue quickly and efficiently.
Fair over all first time replace phone will be getting safety covered front and back.
Hi Anthony,
We do sincerely appreciate your patience as well as your feedback. Please know we are here and happy to help. Feel free to reach out to us directly. -Ari
Had a virus in my Google, great instructions by Charles. Everything worked out fine.
They were extremely helpful in filing a claim for my phone
Agent was extremely helpful, patient and thorough.
They made it so easy and we're very helpful putting in my claim.
Very professional and handled quickly I really appreciate the service.
Quickly fixed my visual voice mail problem in under 5 mins
My toddler son had mishap with his Ipad. Contacted Asurion got the claimed resolved same day.
Emmanuel did an awesome job. Super fast resolution. Highly recommend
It took me less than 3 minutes to get my concern resolved. Thank you Abigail
It was a pleasant experience! Excellent Customer service!
Took a little time, but it was fast and easy. I recommend this for future purchases.
Easy, fast, and super convenient! Thanks! I will always refer people to this platform!
Fairly easy except for locating the serial number and model # because it rubbed off.
Customer service was great and it didn't take all day.
Once I knew how to fill out claim it was a matter of filling in right information
Excellent service, friendly & very knowledgeable
I would recommend
Easiest claim system ever to file. Better than calling in.
I love the way they are quick to problem solve! Very fast and efficient
Gain trust and grow your business with customer reviews.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hi Doug, I am sorry to hear about your experience with this. I understand your concerns and sincerely appreciate your patience. Please know we are here to help. If you find you do need additional assistance, feel free to reach out to us directly.