• Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,699 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,373
Neutral
41
Negative
175
225
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How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,699)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1500) replacement phone (383) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (146)
Thumbnail of user darlenemariel
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

Extremely fast and easy to file a claim of lost phone. Replacement will be sent out the next day.

Thumbnail of user marcor204
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

Very quick and simple procedure. No issues at all.

Thumbnail of user kellye509
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

It was fast and easy. No problem with getting a replacement

Thumbnail of user aracelig53
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

He give me a short answer but very clear instructions to follow up

Thumbnail of user xiaoxial3
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

It's very easy to make a claim and they provide quite quick services.

Thumbnail of user rigobertos25
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

She took care of business like a boss y'all! Tell her "thank you" for me please!

Thumbnail of user gwendolynm145
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

Kind very professional and knowledgeable did not hesitate to help me register my printer warranty

Thumbnail of user sarahb2892
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

Fast and easy will recommend to others teenagers are happy

Thumbnail of user taylork264
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

She got my sons phone back working within five minutes

Thumbnail of user marks5724
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

Service was easy and excellent. I would highly recommend this company for your mobile device.

Thumbnail of user craigd494
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

Ok,but expensive, I didn't expect such a fast response and delivery

Thumbnail of user enriquev67
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

A few questions but pretty much 1 main question, what happened to the toy

Thumbnail of user claytong99
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

Lisa was awesome and helpful. Also very patient with a complicated problem.

Thumbnail of user briant1474
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

Took less than 5 minutes to file a claim. Easy as pie.

Thumbnail of user cheriseb15
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

It was a pleasant experience with customer service!

Thumbnail of user garyt795
1 review
0 helpful votes
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October 21st, 2022
Verified purchase

My agent was the best,! Explained everything real good

Thumbnail of user keshas75
1 review
0 helpful votes
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October 21st, 2022
Verified purchase

I'm every satisfied with the service they are doing right by me

Thumbnail of user johnw6153
1 review
0 helpful votes
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October 21st, 2022
Verified purchase

Great experience Made it easy to get my new phone set up

Thumbnail of user cristio3
1 review
0 helpful votes
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September 15th, 2022
Verified purchase

Gloves tore after 3 months, submitted a claim and they said I'll be getting my refund.

Thumbnail of user scotts3314
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

Michael was awesome. Got the job done quickly! Respectful and friendly.

Thumbnail of user jamesf3561
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

Very helpful...very professional...very understanding

Thumbnail of user breanned6
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

Easy to file claim and they keep you informed along the way. Customer service very knowledgeable.

Thumbnail of user louisec420
1 review
0 helpful votes
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October 21st, 2022
Verified purchase

Very satisfactory with claim form
and questions not complicated

Thumbnail of user nicka673
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

My experience was top rated and very direct to the point no hiccups

Thumbnail of user lorenag105
1 review
0 helpful votes
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October 21st, 2022
Verified purchase

I would advise anyone to purchase the plan for your electronics through Asurion.

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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