• Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,372
Neutral
41
Negative
176
225
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How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,697)

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Reviews that mention popular keywords

customer service (1500) replacement phone (383) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (146)
Thumbnail of user georgej812
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

It was so easy to file a claim when I smashed my screen.

Thumbnail of user beckykayi
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

Thank you so much, Its very easy and fast. I highly recommend it

Thumbnail of user kellyv355
1 review
0 helpful votes
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October 16th, 2022
Verified purchase

Quick and easy to file a claim, love the next day delivery

Thumbnail of user bw282
1 review
0 helpful votes
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October 15th, 2022
Verified purchase

Service provided seemed to genuinely be for my best interest.

Thumbnail of user lindap2898
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

The representative helped me 100% in a very short period of time

Thumbnail of user bonniea289
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

We have been with Verizon for years. Best phone company ever.

Thumbnail of user juliaa484
1 review
0 helpful votes
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October 16th, 2022
Verified purchase

I have had excellent former experiences with Asurion.

Thumbnail of user garyt825
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

One phone call was all it took, people were very helpful

Thumbnail of user robertd4299
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Would by agreement again has been a real money saver

Thumbnail of user alberto144
1 review
0 helpful votes
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October 16th, 2022
Verified purchase

Absolutely great service. Fast and friendly. Very knowledgeable

Thumbnail of user ellaj91
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Online was the best no wait time only took second. I would highly recommend use this feature.*****

Thumbnail of user donaldm1514
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

The complete cycle from shipping to you and return was one week. Outstanding.

Thumbnail of user bettym1362
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Awesome they did a great job at helping me with my problem. I. Would recommend them to anyone.

Thumbnail of user tammier80
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Was quick and easy. Wish I could have done with out doing the survey.

Thumbnail of user darinh88
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Filling a claim was quick and easy. I would not hesitate to use them again.

Thumbnail of user tonyd986
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Thank fast and helpful very friendly saved me in a jam thanks so much

Thumbnail of user lisal3085
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

Shawn was personable and provided top notch service!

Thumbnail of user joelm601
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Super easy process…no BS.replacement procedure works as it should

Thumbnail of user larryw1178
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Claim filing was user friendly, required information straight forward without complications

Thumbnail of user barbarag2021
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

Very nice, patient tech coach helped me with my problem. I am grateful for the assistance.

Thumbnail of user anthonym2651
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

Filing insurance claim with Asurion it's very easy

Thumbnail of user kimc1716
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

Simple. Fast
Definitely better than having to replace in full@$1650
Thank you at&t and Asurion!

Thumbnail of user majuelm
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

Was great found out that i didn't have to pay all at once

Thumbnail of user christies189
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

Love the easy process of filling a claim and reverting

Thumbnail of user debrar926
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

Great support.
Thank you…very helpful and fast recovery..

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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