• Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,373
Neutral
41
Negative
176
225
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How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,697)

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Reviews that mention popular keywords

customer service (1500) replacement phone (383) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (146)
Thumbnail of user thomash2692
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

Dennis was very helpful He explained what I should check all my emails

Thumbnail of user yasirk14
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

It was easy to resolve the issue I am happy service is excellent

Thumbnail of user leviw50
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

Replaced a broken phone, and helped with activation - brilliant!

Thumbnail of user albertop122
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

Excellent and fast results. I will be nice a fix. But they reimburse me instead. Thank u

Thumbnail of user marcc484
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

Great protection with no hassles! I would highly recommend this plan to everyone!

Thumbnail of user eugenez86
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

Quick easy and simple. If I get the replacement in a timely manner it will be great

Thumbnail of user maryannl113
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

Service Representative was very professional, and explained everything in detail.

Thumbnail of user jerryd773
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

Took care of my issues quickly and very friendly customer service.

Thumbnail of user omarc162
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

Easy and very fast. Can't ask for anything better than that

Thumbnail of user richardl2481
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

A very good experience. Dishwasher is running like new again. Thanks

Thumbnail of user jamesb7458
1 review
0 helpful votes
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November 29th, 2022
Verified purchase

Very simple to do just more expensive than I expected

Thumbnail of user brendag1480
1 review
0 helpful votes
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November 29th, 2022
Verified purchase

Will see when phone actually gets here. To fill out forms was easy.

Thumbnail of user pattyp210
1 review
0 helpful votes
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November 29th, 2022
Verified purchase

They have always been extremely helpful in my claims.

Thumbnail of user michellem4284
1 review
0 helpful votes
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November 29th, 2022
Verified purchase

Thank you very much, great experience and issue was resolve fast!

Thumbnail of user kalynnt2
1 review
0 helpful votes
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November 29th, 2022
Verified purchase

Made a claim for daughter iPad. Process was smooth and simple. Thanks again

Thumbnail of user carlosc896
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

It was easy to file my after market manufacture warranty claim.

Thumbnail of user dwaynef52
1 review
0 helpful votes
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November 29th, 2022
Verified purchase

This was by far my best experience with warranty claims. Quick and simple!

Thumbnail of user jessicae1081
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

This process was super easy to do. As always saved your receipts.

Thumbnail of user shyj3
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Recommend purchase of protection plan with everything you buy. Worth the minimal fee.

Thumbnail of user justinj480
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Good just need more options on tier one but overall simple and easy to follow instructions...

Thumbnail of user timf624
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Great experience with the representative who solved my broken iphone problem and made it very easy

Thumbnail of user josepht1345
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

This was so incredibly easy and fast! I can't wait to fix my phone!

Thumbnail of user antonyd29
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Easy dealing with helpful customer service. Even on line.

Thumbnail of user peterm2640
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

They walked me through the entire process. Thanks!

Thumbnail of user reginaldw112
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Grant did a terrific job assisting me in attempting to set up my replacement device.

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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