• Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,373
Neutral
41
Negative
176
225
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How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,697)

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Reviews that mention popular keywords

customer service (1500) replacement phone (383) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (146)
Thumbnail of user angelat1328
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Magnificent, outstanding, awesome, adequate, made my day.

Thumbnail of user desireer131
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Very nice when I called for help me out with my issue it really fast

Thumbnail of user marlac107
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Perfect; everything went very smooth and I was confident in my representative' knowledge. Thanks!

Thumbnail of user henriettat17
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Easy access, friendly tech, very professional. I got my device activated in no time at all. Thanks!

Thumbnail of user gaben24
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

This was a fantastic and painless experience that I would recommend to anyone

Thumbnail of user thomash2773
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Ann did a wonder job... she was very helpful. I hope this is enough letters.

Thumbnail of user marvinm295
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

Everything was easy and quick to solve. They resolved the situation with good professionalism

Thumbnail of user craigj317
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Super easy to use. I would recommend not wanting on the phone this was such a great experience.

Thumbnail of user davidn2162
1 review
0 helpful votes
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November 27th, 2022
Verified purchase

The service was great and will recommend it any one.

Thumbnail of user sueb913
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

So far the online experience has been great! Easy to file!

Thumbnail of user jasonh1938
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Fast and courtesy excellent customer service from Denise

Thumbnail of user erick1097
1 review
0 helpful votes
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November 27th, 2022
Verified purchase

Faster and more efficient than promised. The only place to buy electronics.

Thumbnail of user pedromr
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Not easy having difficult on line to file this claim

Thumbnail of user cathleenw38
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Awesome customer service!
Very helpful!
I was treated with kindness and attention to detail.

Thumbnail of user marlinp15
1 review
0 helpful votes
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November 26th, 2022
Verified purchase

Filing our claim on the phone was an easy, quick, and completely satisfactory experience!

Thumbnail of user ilianas20
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

They help you with your claim in mean time. Very respectful and fast response.

Thumbnail of user brians3299
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

Handled with care and understanding professional all the way.,.

Thumbnail of user jessicas3134
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Thank you for making this so simple to get my son's stolen phone back

Thumbnail of user cf585
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

Instructions included in box would be wise. Some of us are old and don't understand SIM cards etc

Thumbnail of user larryn382
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Reliable fast and comprehensive. Way to go. Glad i opted in for insurance.

Thumbnail of user margarettem5
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

I was satisfied with the process and it took less time than expected

Thumbnail of user audrag34
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

My representative was very helpful with everything I need!

Thumbnail of user wayneh701
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

Smooth and very easily completed.Raymond was extremely helpful.

Thumbnail of user jaredj86
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

No complaints everything was simple to do online very glad for it

Thumbnail of user jairoa19
1 review
0 helpful votes
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June 16th, 2023
Verified purchase

They help me in every way no doubt
I'm 100 % satisfied

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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