• Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,373
Neutral
41
Negative
176
225
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How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,697)

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Reviews that mention popular keywords

customer service (1500) replacement phone (383) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (146)
Thumbnail of user micheller2647
1 review
0 helpful votes
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June 16th, 2023
Verified purchase

She took very good care of me it was worth the wait

Thumbnail of user constantinep11
1 review
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June 16th, 2023
Verified purchase

I'm aggravated because I need my phone asap and have not received it yet

Thumbnail of user roberta3418
1 review
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November 25th, 2022
Verified purchase

He is very Professional and skilled employees., five star for him.

Thumbnail of user kimberlyl1803
1 review
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June 12th, 2023
Verified purchase

Easy online experience, technicians was onetime, pleasant and knowledgeable.

Thumbnail of user markt2232
1 review
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June 12th, 2023
Verified purchase

I will go to this location going forward. Great staff

Thumbnail of user meganr680
1 review
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June 12th, 2023
Verified purchase

Repair man Justin was quick and did an awesome job! Great experience!

Thumbnail of user shannonm1137
1 review
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November 25th, 2022
Verified purchase

Was able to fix situation with your rep great service

Thumbnail of user desmondg29
2 reviews
0 helpful votes
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October 8th, 2022
Verified purchase

Live the speedy help, she did a great job of helping me get my new device sim activated.

Thumbnail of user tiaw83
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

Tech guy was on time, friendly, Done with in 30 minutes. Great service.

Thumbnail of user juans830
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

The technician came at home to fix my screen phone

Thumbnail of user ysaacb
1 review
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November 24th, 2022
Verified purchase

Very good working experience people professional and responsible

Thumbnail of user brittanyd522
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

I'm just grateful for y'all as a general whole. That's all.

Thumbnail of user pennys587
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

58 Inc sharp not working n had no voice or pictures black screen

Thumbnail of user luisr796
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

The process was very simple.The Staff is really nice.

Thumbnail of user augustj22
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

Best customer service experience I've had in a long time!

Thumbnail of user avaw95
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Good experience, easy and professional. Great customer service.

Thumbnail of user anjeanettew3
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

The representative was highly professional, and full of company knowledge! Much appreciated!

Thumbnail of user evelyni148
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

Thankful for the fast and great service that is always provided.

Thumbnail of user jessicab3304
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

The repair shop did an amazing job repairing my sons iPhone 13 Pro screen

Thumbnail of user mayrab66
1 review
0 helpful votes
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June 3rd, 2023
Verified purchase

The representative was amazing knew what i wanted and took care of business right a way

Thumbnail of user lavells2
2 reviews
0 helpful votes
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November 23rd, 2022
Verified purchase

Love Service great site to file and complete your order on

Thumbnail of user angelh265
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

My tech was so helpful and very informative! She helped in less than 5 minutes.

Thumbnail of user gloriap537
1 review
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November 23rd, 2022
Verified purchase

I am grateful for the assistance provided. Always very courteous and patient! Thank you!

Thumbnail of user sandrae959
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

Great customer service and issue was resolved quickly!

Thumbnail of user samt720
1 review
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November 23rd, 2022
Verified purchase

Quick service no hassle would recommend this to anyone

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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