• Asurion

2024 SITEJABBER AWARD

Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
Write a Review

Overview

Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,372
Neutral
41
Negative
176
225
See all photos
How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,695)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1498) replacement phone (382) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (145)
Thumbnail of user peters2753
2 reviews
0 helpful votes
  • Send Message
February 20th, 2023
Verified purchase

The gentlemen that came were very courteous and fixed my issue quickly.

Thumbnail of user jessicar2322
1 review
0 helpful votes
  • Send Message
November 13th, 2022
Verified purchase

Very efficient and great customer service thank you

Thumbnail of user clovisc14
1 review
0 helpful votes
  • Send Message
November 13th, 2022
Verified purchase

Perfect is was very happy with the results of everything

Thumbnail of user peterd1945
1 review
0 helpful votes
  • Send Message
October 3rd, 2022
Verified purchase

Needed to discuss a claim, chat feature was fast and very helpful.

Thumbnail of user johnl6002
1 review
0 helpful votes
  • Send Message
February 16th, 2023
Verified purchase

Service was fast along with tech being very knowledgeable.

Thumbnail of user sandram3158
1 review
0 helpful votes
  • Send Message
February 16th, 2023
Verified purchase

The process was smooth and my college son back to completing his assignments, Thank you Asurion.

Thumbnail of user nathanielh154
1 review
0 helpful votes
  • Send Message
February 15th, 2023
Verified purchase

Lots of phone calls and time to resolve the situation. But it always gets done.

Thumbnail of user adrianq17
1 review
0 helpful votes
  • Send Message
November 12th, 2022
Verified purchase

Great service super fast and easy 100% recommended
Love it

Thumbnail of user jons933
1 review
0 helpful votes
  • Send Message
October 3rd, 2022
Verified purchase

Patrick was great and made everything easy to file a claim & get Easton ghost bat replaced

Thumbnail of user thaddeusp22
1 review
0 helpful votes
  • Send Message
February 10th, 2023
Verified purchase

The work done for us was unexpected. Totally satisfied with outcome.

Thumbnail of user joelh407
1 review
0 helpful votes
  • Send Message
November 12th, 2022
Verified purchase

The online claim it's so easy and fast, I am impressed

Thumbnail of user calvinj96
1 review
0 helpful votes
  • Send Message
October 3rd, 2022
Verified purchase

Positive… fast response and understanding of the issue

Thumbnail of user andyh554
1 review
0 helpful votes
  • Send Message
February 9th, 2023
Verified purchase

Will be buying Asurion from now on instead of any other warranty.

Thumbnail of user cashc57
1 review
0 helpful votes
  • Send Message
February 8th, 2023
Verified purchase

Nicole from Georgia was awesome very helpful and knowledgeable..

Thumbnail of user marcb712
1 review
0 helpful votes
  • Send Message
February 8th, 2023
Verified purchase

My claim was handled promptly and efficiently. Will definitely go Asurion in the future.

Thumbnail of user craigs1231
1 review
0 helpful votes
  • Send Message
February 7th, 2023
Verified purchase

Asurion made our experience a very easy process and we were well taken care of

Thumbnail of user lucianol22
1 review
0 helpful votes
  • Send Message
February 6th, 2023
Verified purchase

Very good experience I would definitely recommend Asurion

Thumbnail of user darrylb218
1 review
0 helpful votes
  • Send Message
November 11th, 2022
Verified purchase

Thank you so much for the helpful and quick service

Thumbnail of user elizabethf1895
1 review
0 helpful votes
  • Send Message
February 6th, 2023
Verified purchase

Agent was very helpful and answered all my questions.

Thumbnail of user doniellep3
1 review
0 helpful votes
  • Send Message
November 11th, 2022
Verified purchase

Congratulations on creating the perfect app experience! Seriously. Good job!

Thumbnail of user sharonk1454
1 review
0 helpful votes
  • Send Message
October 2nd, 2022
Verified purchase

Tech was understanding & patient; answered my questions.

Thumbnail of user amandas2525
1 review
0 helpful votes
  • Send Message
October 2nd, 2022
Verified purchase

Very kind, helpful, precise, and efficient. Thank you

Thumbnail of user caryh91
1 review
0 helpful votes
  • Send Message
February 6th, 2023
Verified purchase

My watch was back and working in less than 7 days.

Thumbnail of user tanyar312
1 review
0 helpful votes
  • Send Message
February 5th, 2023
Verified purchase

The employees were friendly helpful fast and respectful

Thumbnail of user yajairaa8
1 review
0 helpful votes
  • Send Message
February 5th, 2023
Verified purchase

The representative was very professional and helpful

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

How do I know I can trust these reviews about Asurion?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Asurion?