• Asurion

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Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
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Overview

Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,372
Neutral
41
Negative
176
225
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How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,695)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1498) replacement phone (382) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (145)
Thumbnail of user johns12810
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

Asurion went above and beyond my expectations. They did things right Will use again if possible.

Thumbnail of user johnnyl295
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

Great and rapid service!
I was amazed with their quick response.

Thumbnail of user jerryb980
1 review
0 helpful votes
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November 11th, 2022
Verified purchase

Usually texting takes time but l must say this was a good experience. Thanks

Thumbnail of user jojia3
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Great technician did a good job. He worked fast and friendly.

Thumbnail of user bk255
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

I am satisfied with the service. Website is easy to browse

Thumbnail of user shellyh255
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

Very easy, not stressful at all. I would recommend to everyone!

Thumbnail of user mohamadh43
1 review
0 helpful votes
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January 29th, 2023
Verified purchase

Asurion replaced my IMac immediately. I am very pleased with the service.

Thumbnail of user lindak2315
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

Filing a claim with resolution via chat was very easy and quick.

Thumbnail of user ulisesl3
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Really good service and easy to understand I didn't had no issues at all

Thumbnail of user williamc3926
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

Sad only had one day how have forever next time can't wait to get my phone back

Thumbnail of user jeffp1269
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

I had 6 solar torch lights and 2 stopped working. Asurion took care of me 100%!

Thumbnail of user sergeyz29
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

Excellent job. Mechanic on time. I am happy with his work.

Thumbnail of user theressah5
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

The service gentlemen was extremely professional answering all my questions and concerns.

Thumbnail of user raymondp472
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

Excellent, exceeded expectations, kind, knowledgeable and professional.

Thumbnail of user carolh2095
1 review
0 helpful votes
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October 2nd, 2022
Verified purchase

Jason was very helpful in getting my claim processed

Thumbnail of user ardenl7
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

Just Great so far. Abigail was awesome. Made my experience very pleasant.

Thumbnail of user gusa36
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Easy to contact, make an appointment. Very knowledgeable technician

Thumbnail of user johnb10398
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

All representatives helpful and caring. Easy claim process

Thumbnail of user fakepresidentb
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Very good customer survive. Fast repair. I like it

Thumbnail of user radhakrishnaa1
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

I had issue with my Apple laptop and it was taken care very well without any problems.

Thumbnail of user angelag1760
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

This was super easy and took less than 10 minutes!

Thumbnail of user vaguev
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

Asurion representative Patient, understanding, helpful and courteous.

Thumbnail of user trw5
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

Always an easy firm to work with.
Thanks for all you do

Thumbnail of user lisaf2181
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

It was good. I can't wait to get my phone. Thank you for all your help.

Thumbnail of user emilyc1044
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Easy website and able ton complete without too much help.

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

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