• Asurion

2024 SITEJABBER AWARD

Asurion

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.6 / 5
Write a Review

Overview

Asurion has a rating of 4.6 stars from 10,695 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94%
Positive
3,372
Neutral
41
Negative
176
225
See all photos
How would you rate Asurion?
Top Positive Review

“Thank you!”

Anyssa C.
9/19/24

I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!

Top Critical Review

“Telephone replacement”

CAROL D.
9/18/24

I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.

Reviews (10,695)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1498) replacement phone (382) protection plan (320) claim process (173) phone screen (162) phone number (66) screen repair (145)
Thumbnail of user dennisf676
1 review
0 helpful votes
  • Send Message
January 21st, 2023
Verified purchase

It was the most simplest thing I ever done on line far as a refund

Thumbnail of user melissac2249
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Security is Super Important so having a team to back your families devices!
Thank you

Thumbnail of user carolynw956
1 review
0 helpful votes
  • Send Message
November 9th, 2022
Verified purchase

Awesome didn't take long to get my claim approved.

Thumbnail of user gioh7
2 reviews
0 helpful votes
  • Send Message
January 20th, 2023
Verified purchase

Fast simple a most have for any product you buy anywhere

Thumbnail of user kellyj730
1 review
0 helpful votes
  • Send Message
November 9th, 2022
Verified purchase

Overall questions were all answered and good customer service.

Thumbnail of user cathyt309
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Walked me through the process just fine thanks great experience

Thumbnail of user terrys1389
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Very easy to get dropped phone replacement. We had roof problems from hurricane

Thumbnail of user josephs3159
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

Difficult on the website but still everytime i call in. Quick and easy.

Thumbnail of user tyrusf1
1 review
0 helpful votes
  • Send Message
January 18th, 2023
Verified purchase

They took care of my problem in a timely manner. With no problems.

Thumbnail of user cariet4
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

The transaction was fast and simple. I will be using asurion again

Thumbnail of user ericd1356
1 review
0 helpful votes
  • Send Message
January 18th, 2023
Verified purchase

Easy to deal with got done quickly replacement showed up really fast

Thumbnail of user joseo453
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

Fast and easy claim have had assurance on many devices always good

Thumbnail of user brucer549
1 review
0 helpful votes
  • Send Message
January 18th, 2023
Verified purchase

Needed help initiating cell on new device.
Angela was very helpful. Made it easy.

Thumbnail of user cherylw1339
2 reviews
0 helpful votes
  • Send Message
January 18th, 2023
Verified purchase

Battery won't keep a charge. Apparently they needed to replace

Thumbnail of user melissaj1228
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

Kim was very helpful and explained everything to me!

Thumbnail of user ismaela33
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

Fast and friendly service my problem was resolved quickly. Thank you

Thumbnail of user melr110
1 review
0 helpful votes
  • Send Message
January 18th, 2023
Verified purchase

The gentleman was very nice and handled everything so nicely

Thumbnail of user andread884
1 review
0 helpful votes
  • Send Message
January 17th, 2023
Verified purchase

Everything was quick and easy. They walked me through the steps without a problem!

Thumbnail of user judyj594
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Very easy. Always Verizon availability works for my family y

Thumbnail of user salvadorv39
1 review
0 helpful votes
  • Send Message
January 17th, 2023
Verified purchase

Ryan did a very professional job at helping me with my claim

Thumbnail of user davidc7052
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

Super simple way to get your phone repaired and it took no time at all.

Thumbnail of user tinar760
1 review
0 helpful votes
  • Send Message
January 17th, 2023
Verified purchase

Great experience with this company, would highly recommend their services

Thumbnail of user johnh7751
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

I spoke directly with tech support over the phone, not thru texting

Thumbnail of user heathero374
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

Quick, easy, and professional service. Same day delivery. Excellent

Thumbnail of user kellym2036
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

They always very helpful thanks guys. 5 stars my number 1 phone companies I really appreciate

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

Company Representative

Thumbnail of user courtneyf204
Courtney F.
Typically responds within 2 days

How do I know I can trust these reviews about Asurion?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Asurion?