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AutoAuctionMall has a rating of 2.9 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AutoAuctionMall most frequently mention customer service problems. AutoAuctionMall ranks 163rd among Car Buying sites.
Wanted to find a deal on a used car online for my daughter. Was pretty leery about shopping for a car without actually getting to see it in person but thought I could at least browse online to get an idea of the market. I found these guys through google and got into a live chat with their salespeople. They convinced me to try purchasing an auction vehicle through them. I told them I wanted a beater car for my daughter to get to University and back. They suggested insurance auction vehicles which are slightly damaged but offer a large savings over buying a regular used car. I had no experience participating in auctions so it was really great that Peter held my hand and participated in the auctions on my behalf. We had to get into 3 auctions before we finally won a slightly damaged Honda Accord. My daughter can handle some scratches and dents and I can handle the price paid! Thanks guys! Highly recommended.
3/16/2023 Just received a vehicle I bought at Spartanburg SC location. Non dealers not allowed too inspect vehicles. Vehicle information stated "run and drives", no engine warning lights displayed in sale photos. No mechanical issues noted. When received, engine is obviously blown. Continous knocking sound, water keep pouring out when filled. Water in oil... And guess what, the engine light is now on. It will not even connect to a diagnostic device. Multiple fuses missing. But apparently the one for the engine light was returned before delivery.
This outfit is just a middle man. They'll only do what's necessary to get their cut. Once money is exchanged they will not respond. Their business model is to simply relist the inventory of major auction houses. So, go to the auction houses and make your purchases there.
As everyone I was a little skeptical but overall I had a very great experience with auto auction mall. Everything was smooth. I would definitely purchase again from them. Thanks again
Had a very good experience. They were helpful throughout the process, got me a very good price on the car through the auction and followed up with me until I received my car.
Everything went smoothly. No problems. I didn't win the auction, but the service was great. And getting my deposit back seamless.
This company has given me the opportunity to be employed for myself and absolutely thankful for them.
Bought a car through the Auction.
Great experience and saved a lot.
Ana and Jani was amazing. Very easy process
Tip for consumers:
Very easy process and save a lot of money
Products used:
2015 Toyota Camry-vehicle
Gain trust and grow your business with customer reviews.
Dear Tony H.,
Thank you for your comment which we wish to address and respond to below.
As you know, we provide the general public access to dealer-only car auctions. This gives them the ability to buy a car from the same place where dealers buy their cars, before they mark them up, put them on their lot and sell to the public. As a result, you are paying below retail for these cars since these are wholesale prices.
You are partially correct above in that we are not the auction clearing house and so the client is not buying direct from the auction lot. However, unless you are a car dealer with a dealer’s license, you would NOT be able to buy from these dealer-only auctions directly. Our mission and goal is to provide the public with access to these auctions so that they do not have to pay retail prices to used car dealers who buy their inventory from these types of auctions.
For any person that purchases a car from our site, we charge a flat fee of $249 (if the vehicle price is below $3,500) or $299 (if the vehicle price is above $3,500). As mentioned, the only way that a customer would be able to purchase cars from these dealer-only auctions is if they had a car dealer’s license. Since most people do not, we charge a fee for this access. As we do not own the inventory but give you the ability to buy from these dealer-only auctions, this flat fee is our source of revenue. We do not mark up the prices of any vehicles sold on our site (unlike some of our competitors) so that you are able to get the same dealer-only prices from these auctions that a dealer would get.
Further, our customer service is top-notch and we go above and beyond to help customers both pre- and post-car purchase. When requested, we help organize shipping for clients who do not have the ability to pick up the car (we do not charge for this and shipping fees are paid directly to the driver), we help customers as much as we can with registration of the vehicle in their state, etc…
In all, we provide a value-added service to the general public (one which they would otherwise not have) and we are committed to ensuring that our customers have a good experience when buying from these dealer-auctions.
If we could be of further assistance to you in the future, please do let us know.
The Auto Auction Mall Team.