AutoPartsWAY.ca

Last year i had no problem ordering parts or contacting a customer service rep. Now its a nightmare. They have removed the option to call a service rep. All i can do is enter a phone number and hope they call back.

Ordering parts with their web form is a nightmare. My latest order has been "processing" for over half an hour, and I cant even contact them to get this sorted. Really disappointed in how there service has decreased dramatically. I can only assume they have been purchased by a company that is trying to increase efficiency by reducing staff and relying on BOT's, slow response on email, or hoping the customers are loyal enough to stick around.

Also there is no wish list on the web site, so I put things in the shopping cart for easy reference, then delete the parts I need before buying. However if I put things in the cart then decide to finish shopping the next day, for sure I will get an email reminding me to finish my purchase.

If I have anything in the shopping cart and log into the main page of the site, it automatically redirects me to the shopping cart so I can finish the purchase. So annoying, The experience of shopping on this site makes me feel like all they want is a completed sale, and they use as much automation as possible to make that happen.

Avoid shopping here if you can, there are many other Canadian sites to buy parts.

They don,t ship all parts and they charge more than on the bill on my credit card i have to contact them many time. Don't buy at this place.

They blocked my account, they sent us missing parts, not the right parts that i ordered. Customer service doesn't have properly information, for the customers.
Bad job

I ordered a part and my credit card was promptly billed for the part and the $400 core charge. The part was shipped but there was no invoice or instructions about returning the core. Long story short the part was defective and after speaking with the manufacturer of the part, they stated they would adept the part back. They even provided a reference number for AutoPartsWay confirming they would accept the part back.

Now the "fun" begins, on August 11,2020, I tried to contact AutoPartsWay about getting the $400 core charge as well as the refund for the cost of the part. After getting the run around for over a week, I was finally provided with a return code and told to ship the part back.

I tracked the item through Canada Post and confirmed they received the part however, I received nothing from AutoPartsWay. I contacted them a week later only to be told that after 7 days the "warehouse" has not "tagged the part as returned" and there was nothing they would do until the warehouse "tagged" it. The great thing is that they have no idea when the "warehouse" would get around to this.

So after paying for the part on July 28,2020 in full and having confirmed through Canada Post that AutoPartsWay has been in possession of the part for a week, On August 31,2020, I am no closer to actually getting my over $500 back than I was on August 11,2020. Who knows when I might actually get my refund.

Save yourself a lot of headaches and order through a more reputable company like RockAuto

They don't care about consumers don't respond to emails I made an order over $100 and they canceled my chocks, and I paid for shipping for the rest of my order which almost doubled the cost price it's not my fault they canceled my chocks i didn't paid for their mistake

Ils se foute des consommateurs ne réponde pas aux courriels moi j'ai fais une commande de plus de 100$ et ils ont annulé mes chock, et j'ai payé payé le transport pour le reste de ma commande ce qui a fais presque doublé le prix ce n'est pas de ma faute si ils ont annulé mes chock je n'ai pas a payé pour leur erreur

How is this company still in business? 8 days ago I sent an email to ask details about core returns. No response after numerous attempts to contact them. Informed CS that I would cancel and return my order if they didn't have the courtesy to reply to me. Sent a return form to the company. 6 days of unanswered emails, unanswered phone calls and being disconnected from chat once they realize that I didn't want to make a purchase but that I had a complaint. On the 7th day I was contacted after threatening to go on social media. Here it is the 8th day and 30+ emails promising to refund my money but my bank account is still empty. Their strategy is to stall and delay until the customer gets so fed up that they finally just walk away from the whole mess. You can see that in some of the other reviews. I used Rockauto a few times but I got greedy and tried to save a couple of bucks and here I am. Big mistake on my part. They may accuse me of affiliation with Rock auto or of writing a a fake review. Not the case. I am just a frustrated and extremely angry ex-customer who doesn't appreciate being scammed. To add insult to injury they sent me an invalid discount coupon. Too much. Do yourself a favor and go somewhere, anywhere else than autopartsway.ca

Part description was incomplete FWD only vs AWD They claim vehicle specific search would have discovered the problem Even th correct parts had a n error - ABS yes & no in same description.

I placed an order on autopartsway.ca on September 29th for
Brake parts. Unknown to me at the time a "7 day free trial" to the
Companies "plus membership" was AUTOMATICALLY added to
My cart at some point during the checkout process. I'm sure they
Snuck in the details pertaining to the this membership in fine print
At the bottom of the page but they did attempt make this clear or
Transparent and resulted in them automatically charging me
$22.39 after this "free trial" period expired. This was a recurring
Charge so had I not seen it on my statement who knows how long
I would have unknowingly been paying for this membership. The
Entire manner in which they facilitate this automatic membership sign up is unscrupulous and shady so I contacted the company multiple
Times, emailing their customer support and billing department as
Well as reaching out over their live chat and over the phone but got absolutely no response from them regarding getting my money back and
Removing my credit card from my account (which you can not do
Manually on their website, I wonder why?). Two weeks go
By from me trying multiple methods of eliciting a response from
Them so I filed a charge back claim through my credit card
Company. This resulted in them IMMEDIATLY emailing me telling
Me that they would not refund the $22.39 and now I owe them $40.00 to cover their costs of reversing my chargeback. This company's business practice is beyond the pale, verging on behavior of outright charlatans. I would think twice before doing business with them as what was initially a simple purchase of brake parts has devolved into this absolute nightmare.

Je ne recommande aucunement AutoPartsWAY.ca pour l'achat de pièces automobile
J'ai acheté des pièces pour freins valeurs livrés à domicile de $140.00. Essaie de poser et ne font pas sur le véhicule Les disques trop grands et les plaquettes toute lousses dans les étrier. Le service à la clientèle répond que je n'ai pas commandé pour le bon véhicule et le retour est autorisé, je demande à plusieurs reprise qui paie pour le retour et repette la demande jamais le service à la clientèle n'a oser me répondre que les retours sont à mes frais et ne sont aucunement rembourser, l'évaluation du coût de retour est de $140.00
Je comprend maintenant les écrits négatif concernant ce site d'achat très peut recommande à tous.