• AutoPartsWAY.ca

AutoPartsWAY.ca

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Overview

AutoPartsWAY.ca has a rating of 2.1 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AutoPartsWAY.ca most frequently mention customer service, and credit card problems. AutoPartsWAY.ca ranks 801st among Auto Parts sites.

  • Service
    27
  • Value
    25
  • Shipping
    28
  • Returns
    24
  • Quality
    24
Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
0
Negative
5
2
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How would you rate AutoPartsWAY.ca?
Top Positive Review

“Awesome service!”

Jerry K.
3/6/24

I had multiple packages come at different times and emailed customer service with a question and they responded within 12 hours with the response. Awesome customer service!

Top Critical Review

“Consider your money gone!”

Faris H.
10/21/24

No return policy! Once they got your money they will never give it to you back! I tried to cancel the order because I had accident with my car the same day the order was made. And I contacted them immediately after the accident. They waited the next day to ship my order first and the wrote to me to tell me that " unfortunately they can't cancel it"... It's the cheap game they play. Be smart don't buy here!

Reviews (58)

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customer service (5)
Thumbnail of user maxt97
3 reviews
3 helpful votes
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December 15th, 2020

I ordered a part specific to there parts finder they sent completely the wrong part and only refunded half the money

Thumbnail of user charlesl1768
1 review
3 helpful votes
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May 14th, 2023

They don,t ship all parts and they charge more than on the bill on my credit card i have to contact them many time. Don't buy at this place.

Products used:
Brake parts

Service
Value
Shipping
Returns
Quality
Thumbnail of user ladyl9
1 review
0 helpful votes
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May 26th, 2018

Parts ships immediately, accommodating customer service. I will recommend this company to my relatives and friends. I will surely order parts again.

Thumbnail of user calculusd
1 review
0 helpful votes
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May 26th, 2018

Their services was excellent. Shipping was very fast and has the best quality regarding their auto parts.

Thumbnail of user jacquesc52
1 review
1 helpful vote
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May 22nd, 2022
Verified purchase

They don't care about consumers don't respond to emails I made an order over $100 and they canceled my chocks, and I paid for shipping for the rest of my order which almost doubled the cost price it's not my fault they canceled my chocks i didn't paid for their mistake

Ils se foute des consommateurs ne réponde pas aux courriels moi j'ai fais une commande de plus de 100$ et ils ont annulé mes chock, et j'ai payé payé le transport pour le reste de ma commande ce qui a fais presque doublé le prix ce n'est pas de ma faute si ils ont annulé mes chock je n'ai pas a payé pour leur erreur

Thumbnail of user johnr4082
1 review
4 helpful votes
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October 27th, 2021
Verified purchase

I placed an order on autopartsway.ca on September 29th for
Brake parts. Unknown to me at the time a "7 day free trial" to the
Companies "plus membership" was AUTOMATICALLY added to
My cart at some point during the checkout process. I'm sure they
Snuck in the details pertaining to the this membership in fine print
At the bottom of the page but they did attempt make this clear or
Transparent and resulted in them automatically charging me
$22.39 after this "free trial" period expired. This was a recurring
Charge so had I not seen it on my statement who knows how long
I would have unknowingly been paying for this membership. The
Entire manner in which they facilitate this automatic membership sign up is unscrupulous and shady so I contacted the company multiple
Times, emailing their customer support and billing department as
Well as reaching out over their live chat and over the phone but got absolutely no response from them regarding getting my money back and
Removing my credit card from my account (which you can not do
Manually on their website, I wonder why?). Two weeks go
By from me trying multiple methods of eliciting a response from
Them so I filed a charge back claim through my credit card
Company. This resulted in them IMMEDIATLY emailing me telling
Me that they would not refund the $22.39 and now I owe them $40.00 to cover their costs of reversing my chargeback. This company's business practice is beyond the pale, verging on behavior of outright charlatans. I would think twice before doing business with them as what was initially a simple purchase of brake parts has devolved into this absolute nightmare.

Service
Value
Shipping
Returns
Quality
Thumbnail of user fritzc6
Fritz C.
1 review
0 helpful votes
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November 24th, 2019

Bought some bushings and gaskets and they came quickly. Installed them and they work great. I would highly recommend them.

Thumbnail of user domr28
1 review
4 helpful votes
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June 5th, 2023

Je ne recommande aucunement AutoPartsWAY.ca pour l'achat de pièces automobile
J'ai acheté des pièces pour freins valeurs livrés à domicile de $140.00. Essaie de poser et ne font pas sur le véhicule Les disques trop grands et les plaquettes toute lousses dans les étrier. Le service à la clientèle répond que je n'ai pas commandé pour le bon véhicule et le retour est autorisé, je demande à plusieurs reprise qui paie pour le retour et repette la demande jamais le service à la clientèle n'a oser me répondre que les retours sont à mes frais et ne sont aucunement rembourser, l'évaluation du coût de retour est de $140.00
Je comprend maintenant les écrits négatif concernant ce site d'achat très peut recommande à tous.

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About the business

Auto Parts in Canada at AutoPartsWAY.ca. Auto Parts WAY Canada offers the largest selection of OEM and Aftermarket Auto Parts in Canada.

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