AVG

I use this software to keep my home computers virus free. The fact that it works great and I don't have to pay for it earned them 5 stars. I tell everyone to use it. My work has even put the paid version on our office computers after my recommendation.

This company charged my deceased mother's credit card after her death on a credit card I was unaware of. I received a bill and contacted them immediately, 36 days after "purchase," and told them she was unaware of the purchase because she is dead and her computer is gone. I asked for a refund of the $75 and was told they would not refund the money because she should have notified them within 30 days, despite the fact that she was dead. I am considering legal action. There is a principle involved. Do not buy anything from this company!

This is mainly for AVG PC tune-up, but also about their customer support. I downloaded a free trial of PC tune-up to try to free some unnecessary space from my computer. Would have bought the full version if I was impressed. I got the exact opposite. It doesn't make your PC faster and deleted many files for my games that are required to load properly. Since I decided to use this program, I know have to troubleshoot multiple problems on my PC. To make matters worse the customer support said they couldn't help me bc I didn't have the full version. Terrible company!

Absolutely the most horrible product and horrible company ever. I downloaded the 30 day free trial because my McAfee subscription ran out and I wanted to try something new. Never had a computer problem! As soon as I tried to run the program my computer started to buzz really loudly and froze up. Nothing would work. I called technical support and they wanted money to fix the problem. What a scam they are running! They promised me customer service would help after I was on the phone with them for an hour. Customer service wouldn't help me and said I needed to call Microsoft customer service. Both refused to remove the program. Every time I try to remove it myself I get an error message saying the AVG program encountered a problem and I have to call technical support for help!

I think I was taken out of context. My complaint is the software producers are hiding the auto renewal in a 28 to 42 page docs... I had to put a company web address in to post the comment.

I copy and paste agreements in to a ms word doc and do a find renewal, it helps to find the hidden clause...

AVG.com drives me crazy because they are always trying to sell you stuff or getting you to upgrade to a paid version. I decided I should use MalwareBytes or Avast instead. AVG, I love you, but you've disappointed me.

My computer had malware issues so the shop I took it to, installed a Free AVG program. When I got home, I thought I'd do better upgrading/paying for it and the site is clear 30-days, full refund to cancel. So I tried. I paid $52 including taxes for a year. Yesterday I cancelled well within my 30 days of having signed up for it and they refunded only $32. There was a $21 charge for OrderFind which my chat rep called a Tune Up and which everyone who subscribes pays for without really knowing what it's for. She kept trying to tell me that I had signed up for programs that I didn't. Back when I signed up, I clicked on 'upgrade' and that was it. Bottom line, it took half an hour today to get the confirmation for the remaining balance which I'm told I'll get in 7-10 days. My chat person hung up on me when I closed by asking 'why was this so complicated?' Maybe AVG works but you'll have it for life because you won't be able to get out of it.

This company is taking peoples money and not giving the refund! When you call into report that you did not order with them, they give you a refund number and say 5-7 days. Then when you call back in they say they had a error in their system, then they do another refund number say 5-7 days until refund again! And again! And again!

Had a free trial and advised £29 after first year. First year came and went and £74.99 taken from my bank. Thats over 100% increase. I am still showing as on a free trial and the suggested upgrade to internet protection is £1.99 per month. If I am on a premium subscription why am I being asked to pay again. Spoke to customer support who said they would extend the years subscription to another 6 months. For what! Just logged on to pc and stills howing I am only on the free version. There is no email address or even postal address to complain to. I refuse to go though chat again and certaily am not wasting my time on a phone call.

Was offered a two year subscription on a special which I purchased. After two months I was offered a renewal of my original purchase. My Anti Virus protection was removed and my hard drive was corrupted by the Ransom Virus.No satisfaction from AVG support who keeping fobbing me off with we will try to help you. But the hard drive cannot be used. I have paid for two years in November 2022 but still do not have the Anti Virus protection from AVG and I keep receiving E Mails to say "We want you back" but I have paid for two years. No refund of course. So payment made and no protection. Order No **************

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They changed to a new system and by that users lost their subscriptions in their accounts, and you cant find anywhere to download the software. You need to have an agent on your computer to help you

From good to ridicules

After installing it on my win 10 laptop i restarted my pc and than my pc always crashed in the Booting / loading screen i could not even reach to login window. I Had to start my pc in the safe mode and delete AVG and after that my pc was instand fixed again

Just over a year ago I purchased Ultimate Protection, AVG Internet Security, AVG Tuneup, AVG VPN and a couple of other smaller programs. In attempting to contact them I talked to several reps and not one could speak enough english for me to understand them. Finally (a supervisor? Maybe) called me back and he did help me get the program useable. They originally got my email incorrect and when I attempted to get in and make corrections, there were two accounts with two different emails. Then I called the agency that handled their billing attempting to find out the status. When I did get someone to talk to it was a technician and found out the charges

Tried to get assistance via chat today. Opened a chat window and at 12:53 Erika asked how she could help. I wrote out my challenges and heard NOTHING. Not a "I'll check into it" or "I'm checking into it." NOTHING. At 1:02 I asked for a response. At 1:06 I asked for a response. At 1:10, I commented that it appeared that the online reviews about customer service were correct. NOTHING. At 1:11 I indicated it would be the last $99 AVG would get from me and I would be deleting the product and moving onto another. Finally, a response (ha)! The customer service rep ended the call.

I paid for a full year's subscription for this service and the pop-ups would show up with the issues I had. When I went to click to resolve the issues the pop-up would ask for money-- another subscription. I called the company and sent them the eReceipt I had showing I paid for the coverage. They could not assure me that the system was working on my computer. I will never use AVG again.

This company used to be good, but now I have to spend 15 minutes running all the scans and file deletions. Used to be automatic. Now, after upgrading my Mac to Ventura 13.3, AntiTrack slows computer to a standstill, nor can it be deleted. Tech support is clueless. They never call back as promised. I had to uninstall and reinstall to get the basic program to work.

AVG customer service is of no help whatsoever. I told them that the site I purchased this from was not legit, and they didn't care. I recommend never wasting your money on this junk.

This company simply sucks. Their customer service is rude, inept and thoroughly unprofessional. They auto renew your licenses for products purchased and the CLAIM to send you a " heads-up" email. THEY ARE LIARS. I checked my inbox, nothing from AVG. Then it dawned on me, this is AVG - better check my JUNK MAIL. Alas, nothing there either. THEY LIE. BEWARE.

I signed up for a free trial from avg. Though I was asked to leave a card during the trial, I was assured my card and profile would be deleted immediately if I decided not to join. I decided at the end of the trial to go with another antivirus company I deleted my profile myself including my card info never giving it another thought. Until I saw 2 separate charges from avg. I contacted them but the girl that apparently handles all their customer service issues absolutely refused to return the charges they made without authorization. She and I went back and forth several days asking them to return my money. She refused every single time. I then reported her to Google Pay. It took them less than 3 days to investigate and reimburse one of the charges. I contacted avg to let them know that they would only be responsible for one charge. Again she refused. She told me to ask Google Play to reimburse the other charge because avg would not pay anything. She was incredibly rude. If this is who avg has for customer service,good luck. You're going to need it.

Called today due to issues with activation. The man was rude and insulting and when I asked for money back since I could not use product he said " You will not get one penny back".

So damn ironic that they are an antivirus company that is supposed to protect us from malicious attacks but they are the malicious attack! I have fraudulent charges on my credit card when I NEVER bought anything from AVG and when I called them, the dude screamed at me and hung up. How did they ever get my payment information I don't even know. DO NOT BUY THEIR PRODUCTS, so many better and more reliable companies out there. DO NOT GIVE THEM YOUR PERSONAL INFO AND ANYTHING. IT IS A WHOLE SCAM, THEY LOVE TO TAKE YOUR MONEY TO PAY THE RUDE AND INCOMPETENT CUSTOMER SERVICE JERKS.

AVG has the worst customer service and complaints department on any antivirus they do a rolling billing system which you have no choice about until it's too late they only offer a refund if you stop it after 30 days

AVG customer support have no sympathy for elderly people who have not realised they've signed up to this scheme and often I've paid extortionate amounts for many years without using the product AVG will not give any refund unless you have made a complaint or applied for a refund 30 days after they've taken the money I have no morals or understanding about ageing population more over charges of nearly £80 a year for something you have not used in these times it's very expensive on pensioners so please be aware of the policy before signing up.