I am giving one star because I can't give zero. Dealing with this store has been a complete nightmare. They took two months to deliver and item came with &50 import fees. Sent it back as It took too long and missed the dates I needed it for. Company took another two months to issue store credit (which is the only refund option). I don't need this type of refund since I don't want to even hear of this store. So, unless you live in Australia, don't bother with this store

If I could leave 0 stars I totally would. I placed an order for an urgent delivery( supposed to be delivered in 5 business days).Three weeks later- no product, no updates on a tracking code, no reply to my emails. The moment I contacted my bank to dispute the transaction they sent me a very rude email saying they will no longer assist me… as if they tried before that. Never purchase from them. I tried to get a hold of them via social media, all the negative reviews they delete and all the comments asking them where is my order they delete as well.
Oh that is just a true scam

Spent $600 only to receive faulty and poor quality dresses. When I returned them, they would only offer a credit which would soon expire. Their customer service is terrible. Boycott them!

I had an extremely disappointing experience with this company. I placed an order on July 2nd, a full month before my summer vacation. The website promised delivery in 5-8 days. After two weeks of no update, I emailed them and received a dismissive response, telling me to wait patiently. I continued to email them, explaining that I'd be away for a month and really needed the items for my vacation. By August 2nd, I requested to cancel the order, as I wouldn't be able to receive it.

When I returned from vacation on August 28th, there was no package and no refund. After sending another 10 emails, I kept receiving ridiculous replies, making it seem like it was my fault. They've essentially held my money hostage due to their incompetence. STAY AWAY from this company! Even AliExpress has better customer service.

ITEMS ARE CHEAP MATERIAL
ITEMS ARE CHEAP MATERIAL, REFUNDS ARE THE MOST DIFFICULT THING TO ACHIEVE!

I ordered the "Jocelyn Maxi Dress" and the item that arrived doesn't match the image that they offer online.

The material is like the one used for costumes... and that ruffle? That doesn't appear in the image and just ruins everything even more

I tried to process a refund but they do not give you any kind of support, they do not support you sending you a label NOR ANYTHING! The return is on YOU and if there's no shipping method in your country to go to AUSTRALIA, DO NOT EVEN TRY BUYING HERE!

YOU WILL JUST END UP WITH AN UGLY DRESS AND NO MONEY!

They shipped my order fast but it didn't fit so I returned it. They were quick to send me a return label then nothing happened. I tracked the package for return to make sure it got there within the 30 day window which it did. Well, it has been almost 2 months and they have not responded to any of my emails or request for a refund voucher. Don't buy from them. They will scam you!

This company are nthg but scams!
I will never ever purchase anything and whoever is reading please be careful before you spend your money with such a business that doesn't value their clients no communication, no service, misleading sizes and products! I learnt the hard way spreading the experience so others don't fall for it.
Very disappointing

WORST E-COM EXPERIENCE EVER!
DO NOT SHOP HERE. ABSOLUTE SCAM COMPANY! REVIEW 3/50 until I get my money back. This is regarding order: #*******

I paid 110 EUR for duties + customs upon checkout at the Babyboo website. When the package gets into Italy I get notified that I have to pay customs + duties and the documentation shows that it has not been paid.

Additionally, Babyboo had not provided their company details (legal company name, full address, tax + vat nr) really the BARE MINIMUM. I can't collect the package without these details and I wrote 10+ emails to customer support trying to get ahold of this information - NO REPLY OR ASSISTANCE. Every day I get charged 11 EUR + vat for storage fees.

I ended up having to pay an additional 244 EUR for duties + taxes (that I already paid to Babyboo) as well 77 EUR for storage fees (due to Babyboo not providing their company information as well as not replying on any of my 10+ emails when I requested them to provide it for me.

DO NOT SHOP FROM THEM. NO MORALS OR INTEGRITY.

I ordered a dress from Baby Boo for my birthday and was so excited to receive it! After the order had gone through I noticed I had ordered the incorrect size and emailed the company right away in which it took the 4 days to respond! Once they finally responded they said there was nothing they could do and I had to wait to return it once it arrived.

It finally arrived and I emailed them back to confirm that as this was bought during a site wide sale I would still be able to get an exchange with the same price. They then proceeded to tell me (another 4 days later) that as it was bought during a sale they cannot accept the return and I should try and sell it or donate it to a friend. Wtf?! This was a site wide sale, the dress is still stocked!

The dress is also made of really cheap fabric and looks nowhere near as lush as the photo on be website.

Majorly disappointed!

I was told that they would not refund me for the leather pants that I purchased. The button immediately popped off as if it was glued and not stitched. Not to mention the quality of the garment is quite poor. Do not buy from this company - they have bad business strategies.

My first experience with this company was horrible. I will never order from this company. Please don't waste your time or spend your hard earned money with this company.

I recently bought a dress for my bridal shower. Took forever to even get to me and paid about 120 for it. I ordered it in an xxl even though I'm usually a large or an xl because I wanted to make sure it would fit. It came and believe me it barely fit. It fit like a medium. Their sizes are completely off and the fact that they do usually have clothing for plus size women I would not recommend shopping there whatsoever. Dress was worth maybe 2 bucks 😂. $#*!ty quality. Don't get ripped off like I did. I wanted a full refund not some store credit and they didn't even give me the full price! Plus I had to pay to ship it back. I don't even think they are putting up real reviews. If I could I'd give it a 0 rating.

I bought a dress from babyboo paid $200 cad. It arrived after 30 days and I had to pay $75 cad custom on it which is just absurd. The dress literally came in a $#*!ty packaging worse than shein. I could have got a better dress from Zara seriously. I think they should mention about the customs while shipping or something. If I return the dress I get only store credit and would have to buy something and maybe pay for the custom again. The dress it good quality but it didn't look that good on my body not everyone has a toned body. It's so upsetting. I can't get my money back and cannot even wear the dress ruined my bday 😭

I purchased from this company in August 2023. The dresses arrived in NOVEMBER 2023, when I needed them for two weddings in mid-September. The timing could have been forgiven, if the dresses arrived in perfect condition, but they did not. They arrived damaged and the company was ridiculously hard to get in touch with. After going back and forth for weeks, they sent me a shipping label to return the dresses. I did so, and the dresses were returned to the store on November 29th, 2023.

After continuing to reach out to the vendor, I did not receive a response, so I disputed the charge with my credit card company. It is not February 15,2024 and I STILL HAVE NOT RECEIVED A REFUND. The company responded to my cc company and said that they have not received the dresses and if they are returned in good condition, they will provide a refund.

Obviously, I'm still going to fight this, but I just want to warn as many people as possible NOT TO PURCHASE FROM THIS STORE.

See attached photos of Baby Boo Product Shot white dress vs color I received: I am sharing my disappointing experience with a recent purchase. I ordered the Ivory-colored dress for my daughter's bridal shower, as shown in the Baby Boo Product Shot. However, what I received was a Cream/Champagne-colored dress, a significant deviation from the advertised color.
My request for a simple exchange for the correct color was met with a disheartening response. The company refused to acknowledge the error, attributing the difference to lighting variations between studio and natural light. As someone with 20 years of experience in advertising design, I find this explanation inadequate.
Furthermore, the proposed solution of returning the dress at my expense and potentially receiving a Gift Voucher after 35 days is both impractical and unfair. This experience has left me deeply dissatisfied with the company's customer service and accountability for their mistake.

Horrible quality.The dress only fits one body type and cheap material.They only refunded me with store credit.Would never buy from here again.

I did ordered last month and I didn't received my package. The shipment was undelivered and yes my address was correct. I didn't know they don't do refunds, I'm from Germany and I have no intentions to order from this website again. So I don't have a dress and I paid 113€ for nothing. Please be careful it's just a big scam!

You cannot return clothes, and if you do you have to pay for the return. And then you get no money back but HAVE to reorder. When you reorder you have to pay full postage. So the whole experience ends up costing way way way more than the garments in the first place. You won't keep the goods cos the fabrics are cheap and the fit is sooooo bad. So many complaints. An awful companyPLEASE DONT BUY FROM THEM. Please note, ALL reviews say exactly the same so must be true.

They do not do returns or exchanges. If you want to get another size they recommend you purchase again in the size you want and they will give you store credit. Trapping you into spending the money no matter what. There is zero customer service and the dress quality reflects why this policy is into place. OH and they charge you an additional $20 to send back. This place is honestly a scam