Backstreet Surveillance

Backstreet Surveillance tech support is as good as it gets! Based in the USA the agents are always professional and courteous. Somehow I seem to always mess up my systems configuration by changing settings that I shouldn't change. Every time I talk to Tech Support they are patient and willing to help. They also know what they're doing and always fix the issues that I create.

I purchased a 4 vandal dome camera system with installation for my home. Scheduling was easy and the installers were very efficient. My installers, Al and Matt, were courteous and friendly and kept me up to date on every step of the installation process. My system is up and running and the clarity of the cameras are beautiful. Will likely buy more cameras to add to my system in the future.

I have had no problems with my camera's or DVR. My big issue is when I have a problem like the one I have now were I changed internet providers. Since have my new provider hooked up on Monday I have had no video from my 7 camera system. My issue is getting a hold of support to talk to someone about what is causing this. Backstreet does not have enough technical support representatives to deal with all the systems sold when issues come up. It is now Tuesday and have a appointment for Tomorrow to talk to a technican.

I ordered a 8 camera system and was having trouble getting it set up. When I called I was greeted by a human and not an answering machine or automated voice, I was helped and set an appointment for their tech team to call me back. Tech got back to me quickly and was able to help me trouble shoot my problems.

Been with Backstreet since 2012. The products are top notch and customer support is as good as it gets. I laugh when I read some of the 1 star reviews on this site, they complain about the most ridicules things. "Their prices are too high" or they "had to replace a camera"... oh no! They are nothing but trolls, they fail to realize maybe their budget is too low or YES the cameras was replaced without question as covered under the 5 year warranty. American's have become the most embarrassing consumers...

A cmaera failed but they fail to recognicze its was replaced with a new one.

I purchased a system from these folks for my unique setup. I live in a rural area and needed a system to cover my house as well as my workshed. I called in and spoke with the sales team and they were very helpful in choosing my system as well as the necessary components to make it worth. They recommended a wireless transmitter to reach the work shed and told me it would come set up, all I had to do was plug it in. I received the equipment and they were right! I had no issues with the setup, but did have questions about the functionality of the app. A quick call to tech support and those questions were answered. They were very nice and helpful just like the sales guys were. Overall I am very satisfied with both the quality of the equipment and my process from sales to tech support. I will recommend these folks to everyone who is interested in a surveillance system.

Upgraded from 8 y. O. system. All equipment worked right out of the box. NVR setup is super easy to connect to phone app. Cameras (60VB) very durable as fall from 12' onto asphalt did not damage a thing. Lessons learned: Used UV rated CAT6 cable for outdoor use and solid core indoor with 66 block terminations. Been a professional installer for years and found out via trial and error that ALL CAT 6 pairs must be connected to NVR and camera for operations to work. (Picture shows two systems in use; ProVue camera connections are the ones on the bottom.) Outdoor camera mount (M5B) not waterproof so have some silicone ready to seal the seam. Complaint: Company declares NVR front HD blinking red light is a normal condition. Really? All industry standards say otherwise & it is irritating to see. Have some black tape ready to cover it.

I bought 4 camera system about 11 months ago, since I have returned and received 4 replacement cameras, not a good track record. A camera should work correctly at least one year without anything going wrong with it. I believe the root of the problem is the cameras and parts are made in china, the reputation is cheap parts and slave labor, especially since cameras are complicated. The cameras from Backstreet need to be checked that they work correctly before sending to customers. Tech support in USA is a good thing but they can't remotely fix defective parts. RJ 4-29-2021

I was looking for a camera that would allow me to monitor and check on my pup while I am at work or gone for long periods of time. I began to search online for camera companies and was surprised when I found out there is a lot more that goes into cameras than one would expect, and can be slightly intimidating. I began to call around and ask questions at a few companies and I was told I would need an entire one camera system but when I called backstreet the rep took his time to ask probing questions that helped him understand my needs and make a recommendation based on my requirements. I purchased a Pro2Way that was their best option for me and I wasn't forced into purchasing an entire system when I had not use for one at my apartment. These guys are awesome for quick and simple surveillance solutions or even business and commercial. I will definitely be going back to them in the future and recommend this company to anyone who might be looking any level of camera systems. (The camera is the small object in the corner of the photo in the windowsill, pup in question is looking over the couch. I thought it be useful to show my setup for anyone who might be looking for the same thing I was)