Balsam Hill Brands

Beautiful trees, but HORRIBLE customer service. And, the bulbs go out way too soon. I have been waiting for YEARS replacement bulbs. I have been checking and I am on a list to be notified when the bulbs are in stock. Have not been in stock for all of these years. Since I've had the tree I've needed hundreds of new lights each year. I was only able to get bulbs twice. The second time they sent the bulbs they sent the Green base bulbs when I have the Denali tree--all white with clear bulbs. I ordered the white based bulbs. Now, three weeks ago I was told that the bulbs were in stock. I said I wanted to order as many as possible. I was told that I would have enough bulbs to redo the entire tree. Three weeks ago. I call today to check...NOT IN STOCK. DO NOT BUY THE DENALI TREES. The company should not continue to see the tree if it cannot provide replacement bulbs.

We put up our tree for the 2nd time. Found out the bottom 3rd wasn't giving "juice" to the other parts. Called. Said I'd receive a replacement in 3-5 days. Called today; told it's on backorder & I'd receive the replacement in SEPTEMBER! Nothing they could do about it. Wouldn't you think a Christmas tree business would have plenty of spare parts available in November & December? Never called to tell me about backorder. Said they were "sorry"! Fat lot of good that does me. You'd be better off buying a $49 tree & throwing it out after Christmas each year for all the good a "warrenty" does & would be cheaper too! Refused to give me a phone # for corporate & said their supervisors "do not get on the phones". Where can I get a job like that!? Customer Service & not talking to customers!? That probably says it all. DO NOT BUY A CHRISTMAS TREE FROM BALSAM HILL IF YOU WANT TO HAVE A MERRY CHRISTMAS!

I spent close to $1000 on a Balsam Hill Tree in 2015 or 2016, due to the fact they claim their trees are lifelike in appearance and are pre-lit in a manner that a single bulb won't bring down the entire string of lights. Well that sold me and the first year everything was fine. However, each year after that I had "stings" of lights go out. What happened to a single bulb won't bring down a string of lights? I called their customer service number on two occasions when I first started having problems and I was sent replacement bulbs. The problem is it's near impossible to determine which bulb(s) are bad. I then was forced to start adding my own lights, to cover the bare spots on the tree. This year (5th/6th year owning the tree) "95%" of the bulbs are out! My wife called Balsam Hill customer service and she was told, they need to get managements approval (which my wife was told should not be a problem) and they will send me 5+ sets of lights (pre-strung) for the tree. Today, I get a call from a Balsam Hill customer service rep and I was told my request was denied because my tree is out of warranty! When I expressed my dissatisfaction and asked the customer service rep, why would I ever spend close to $1000 on a tree that each year the bulbs start going out? I was told by the Balsam Hill customer service rep, anytime you purchase something that is electronic, you have to expect things will go wrong! What amazing customer service and I highly recommend to everyone, save your money and "don't buy anything from the Balsam Hill Tree company". To think I spent all this money, had problems after the first year and each year thereafter and this how I'm treated as a customer! Stay clear of this company! Buy a tree from Costco for half the price and if there is ever a problem, they embody the meaning of customer service and will resolve it at any cost for customer satisfaction. I learned my lesson and I hope this helps others.