Overview
BB Wheels has a rating of 4.6 stars from 993 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BB Wheels most frequently mention customer service, next day and great price. BB Wheels ranks 2nd among Tires sites.
Instant Feedback
Website was easy to use, paid through PayPal, got immediate confirmation and follow up emails on what to expect. I hope delivery and the item itself proves to be 5 stars also!
Great place to get stuff from will continue getting stuff here recommended to all my family and friends
Donya,
Thank you for your support and recommendation! We're thrilled to hear that you had a great experience with us. We look forward to serving you and your family and friends in the future!
Thank you,
BB Wheels
They told me that the original wheels I was going to purchase were not going to fit. They gave me other options to make it a smooth transaction!
Jose,
Thank you for your review! We're glad we could help you find the right wheels and make the process easy for you. Customer satisfaction is our top priority, and we appreciate your support. Enjoy your new wheels.
Thank you,
BB Wheels
Very professional and always looking for the solution and not the problem nice service work
Timothy,
Thank you for your kind words! We're committed to providing professional service and finding the best solutions for our customers. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
Ordering tires from BB Wheels was a huge mistake. The slowest most unorganized tire shipment ever. This place may be a scam. Tires never showed up. Customer service is horrible. They have a could care less attitude on my order. They were quick to try to fraudulently sell road hazard on commercial truck tires. I was told just to lie and say the tires were for personal use on a commercial truck. I can not reccomend this place to anyone. See the 89 complaints filed with the Better Business Bureau. Do not believe their responses to negative reviews saying to reach out to them as they want to help. I have reached out to customer service many times and have wasted my time. No one will help. SANDRA should seek employment elsewhere. Whoever owns this business should be ashamed of this level of service. They use T-force to drop ship tires. BB wheels and T-force are a combined pile of *. I guess atleast * exists. My ordered tires do not seem to exist
Avoid BB wheels! You were warned. Brian Schroeder
* Information redacted by admin
I ordered 5 wheels and it give me a choice for a shirt i put 2XLon it and i just ask them about they said i i not want it so just watch that all they have done me great in the past but this time it was a rip
Hi Larry,
I found your order and i am getting your shirt out for you now! We hope you are enjoying your new wheels!
Thank you,
BB Wheels
I was shocked when I find out that they still have to verify me! Troy did a great job, especially after my attitude! Im still waiting for the shipment notice!
I'll keep my fingers crossed, I haven't received them yet!
Thanks again,
Sincerely Joe
USMC
Joe,
We would not be able to grow and develop without feedback like yours. We are thrilled you had a great experience with us and hope to see you again soon.
Thank you,
BB Wheels
Experience was fine, the online rep I chatted with was very helpful. I didn't realize the wheels did not come with lug nuts until I chatted with him. Only four stars because I feel the product description should have included that info.
Richard,
Thank you for your feedback! We're glad to hear our online representative was helpful in addressing your concerns. We appreciate your suggestion about including information regarding the lug nuts in the product description—it’s a great point, and we'll review it to ensure clearer communication in the future. Your input helps us improve, and we hope to provide you with a 5-star experience next time!
Thank you,
BB Wheels
Imperfections with a warped rim. Because the tire company mounted them and did not see the imperfection. I am stuck with a warped looking rim.
Roger,
Thank you for your feedback. We're sorry to hear about the issue with the rim. Unfortunately, once items are mounted, we are unable to address imperfections that were not identified during the initial inspection. We appreciate your understanding and hope you can still enjoy the rest of your purchase.
Thank you,
BB Wheels
First time buyer here and ez helpful site to navigate. Payment options for all very pleased so far! Will shop again 👍
James,
Thank you for your support! We're glad you had a smooth shopping experience and found the site easy to use. We look forward to serving you again—happy shopping!
Thank you,
BB Wheels
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
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- Albany, MN
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Tyler,
Thank you for your thoughtful review! We're glad to hear you found the website easy to use and appreciated the prompt updates. We're confident you'll be pleased with the delivery and your item. Please don't hesitate to reach out if you have any questions or need assistance along the way!
Thank you,
BB Wheels