Disgusting to say the least. There was a technically difficulty with my order, so it got delivered to another of my saved address, which is in the otherside of the country, a 10 hour drive. I contacted beauty bay to change the delivery address but they responded late, therefore the parcel was already delivered. I then got told they could do a return to sender' request to get the parcel back to them so I can have my full refund which was over £100. Then to be told this was impossible and that I have been lied to by the team. After 2 weeks of trying to sort this out I was told multiple times by the team that there's nothing they can do and they won't give me a refund. Once I asked to speak to a manager, suddenly I was able to return the parcel, only if I had someone in the area who could do the labels for me. Luckily the parcel went to a reception so they could, however if this was not the case BEAUTY BAY would have robbed me and thought nothing of it. Currently I still do not have the refund and have had the worse experience with customer services ever. TO SUM UP: RUDE CUSTOMER SERVICES, UNWILLING TO HELP EVEN WHEN THEIR POLICY SAYS THEY CAN, AN ISSUE ON THEIR END CAUSED THIS WHICH THEY WONT TAKE RESPONSIBILITY FOR AT ALL. I strongly advise to shop somewhere else, many people have experienced like this from BEAUTY BAY and it's disgusting how they handle them. Along with the CUSTOMER SERVICES being rude, arrogant, unhelpful, passive aggressive and to top it off lying directly to customers to push the issue aside'. If I wasn't as persistent I would have never spoken to a manager, considering I requested this 4 times before getting hold of one. AVOID AT ALL COSTS.