11 reviews for Bedroom Furniture Discounts are not recommended
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Georgia
1 review
2 helpful votes

BEWARE
December 15, 2021

Also goes by discount Living rooms. Beware! So I ordered a piece from them and first they told me the price included putting it upstairs. The people deliver it after 7:30pm and tell me that they were not aware of this and that I need to tip well for them to do it. I had planned to do that anyway, but they get it up there and it is still wrapped and wrapped in plastic and styrofoam and the guys tell me that they are not allowed to do anything further like help put the legs on it or unwrap the glass shelves, etc. Ok by the time they have it up there and tell me this it is 9pm. I have a young child who still needed to be fed and have a bath so I could not even get to unwrapping it right away. I was told to sign I received it. I said but we did not open it all the way and they said it's ok you are just signing we came and did not damage it during our delivery. So then there's a major electrical problem where part of the hookup is stuck in a hold in the roof of the piece and you can not get it out to attach it. Then there is another wire dangling from the top. I contact them and they initially act as if they want to help, but times goes on and they are not responsive. I asked that they come get the defective piece and they refuse saying I accepted the piece the way it came even though it was after 9pm when it was set up in my house and still had all of the wrap on it. By the time they stall so much I am now working a job at a hospital working 12 hour shifts and they say they will eventually send someone to fix it, but I let them know they can just come get it because now I have 12 hours shifts and can't have them come at midnight. So then they write me and say they are mailing the parts and when they arrive they are going to send someone to fix it. Yet they turn around and tell me that i can have $100 to pay an electrician to come fix it. OK DA! I had to pay $75 of that for the electrician just to come look at it to say they did not send all of the appropriate parts and that it would cost much more than that to fix it if they could fix it at all. I filed a BBB complaint and all they could write back and say was they offered to fix it and I did not want them to. Way to exaggerate people! People work hard for their purchases so do what it takes to make a customer happy so that they will return. If they had done the right thing to begin with, I would have likely ordered something else. They do not care about their customers at all. I have never had a company treat me like this before. If they are unresponsive to the BBB complaint to my satisfaction, I am seeking legal action. Just be careful with this company because they will do anything to make sure they do not take responsibility if something goes wrong and if something gets delivered, do not sign for it until you have fully inspected even if you have to keep the delivery people waiting til midnight or later.

Tip for consumers:

Don't use them. They deliver late at night and once you realize something is wrong with the product they say tough, you signed for it. They do not live by the customer is right. They don't care that they screw you over.

Products used:

I ended up with a damaged shelving unit that they would not take ownership of

Date of experience: December 15, 2021
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