Site was easy to navigate, found what i was looking for with no problems. Order was placed with no hassle and the bed that was ordered arrived on the date specified which was only 3 days after ordering. The bed was well packaged and was easy to assemble as the instructions were easy to read. Would recommend this company to anyone who is looking for a comfortable bed at a reasonable price.
Had great service from them. Our order came promptly and delivery was smooth. They keot us informed. Everything was as expected. Our funiture was easy to put together. Everything we needed was there and its good and sturdy. Especially considering its had 2 children jumping in it for the last month! What more could you ask for!
Iv ordered twice now from the company & on both occasions the order was easy & delivery was very quick the beds have been fantastic & will certainly order in the future & recommend to others! Great service
Order arrived on time and I received a phone call from delivery driver on the morning of delivery. I had a problem with my order once it arrived but was dealt with quickly and efficiently. Would use again
29/3/2024I had a very bad experience with this company's products after using them for a year and a half. I bought a small double ottoman gas lift storage fabric bed. After about six months of use, one of the gas struts stopped working. I tried to complain on the official website but got no response! And now there is a new problem, the side of the bed against the pillow is bent, and now after putting the mattress down, the shape is tilted and it is unusable at all. And the quality k if you accidentally kick or bump them. I hope everyoof the wooden bed slats is very poor, they will breane will be careful and cautious when buying this brand.
06/04/2024 After I complained, their customer service department tried to contact me and make repairs. I sent them photos, and they sent the complete parts to my home two days later (and gave them the broken parts). However, they made a wrong diagnosis and gave me the wrong bed board. I went to their customer service department again to reflect, but they said that my product was out of warranty and they could not take any action. Now I have not been able to use it for almost a week, which is unreasonable. I gave them my broken left bed board and now I have two right bed boards. I have no way to properly assemble my bed at all. Buying this company's products is a waste of money, time, and emotion.
If the problem is with the warranty, why did you try to fix it after my first complaint? Why didn't you explain it to me at the time of my first complaint? This is unreasonable
I ordered a double ottoman bed and mattress and was very impressed with not only the cost but the quick and efficient delivery. The bed itself was easy to assemble. I dont expect the mattress to last forever but as a guest bed, I am very happy with my purchase.
We ordered a bed from Beds.co.uk, great service from ordering through to delivery, bed was delivered as agreed.
Best bit was bed is absolutely the most comfortable bed we have had.
Would recommend to everyone.
Checked the reviews was a little cautious, did a few checks company is legitimate so made a purchase. Bed arrived as arranged, easy to assemble and looks great- would recommend if your looking for a simple but nice bed quickly for a fair price which was easy to assemble alsp
I am very pleased with the whole experience of ordering to the delivery of my 3000 Jupitor Sprung Orthopedic Mattress. I slept better than i have for years on it last night and i hope it stays like that for a few years to come. Thank you very much Beds.co.uk
We ordered 2 metal double bed frames (one white and one black) and 2 double mattresses. We were very pleased with them when they arrived. The communication I had with Beds.co.uk was excellent, both via email and by telephone, the delivery was prompt. I would definitely order from Beds.co.uk again.
I used this company a couple of months ago to purchase a bed for my new flat and I am so pleased with it. A very comfortable and sturdy bed, great price and very efficient delivery! Overall a great company and I would definitely use again
We ordered the bed and it came quickly. Sadly it was the incorrect bed. We spoke to Sarah who sorted it quickly and arranged the correct bed to be dispatched straight away. We received this within a few days. Mistakes happen and the service we received from Sarah was exceptional I can't fault it.
The service was straight forward and simple and the bed was easy to assemble.
There is a date booking in place for the delivery which made it easier to have the bed arrive at a suitable time which was greatly appreciated.
If your looking for decent beds at a really decent price then this is the place I have orded a few over my years and they have to be worth the money 5 times over, more than happy to recommend thease to any one in the world as there smashing
I wasn't told that my bed wouldn't be taken upstairs for me nor was I pleased with the attitude of one the delivery drivers. If you live in a tenement beware... you may have your bed left in the street as the delivery guys ain't insured to lift anything. Either that or you have to return it. I'm happy enough with the bed but be wary of all the glowing reviews as there's a 10 or 20 pound bribed offered for positive review.
Had no problems using Beds.co.uk.
The mattress I ordered was very affordable, arrived when I was told it would and I have had many a good nights sleep on it since it has arrived - certainly, it is the most comfortable mattress I have had thus far!
I founded very good service and very fast delivery. I'm very happy that I bought my bed here, it is very good quality and very nice design... Nothing to complain and I am sure in a future I will use again beds.co.uk
As an update to my review of our dreadful experience using Beds.co.uk. Terri offered us £20 compensation if I would take the negative review down. £20 doesn"t come close to what we are out of pocket, I would rather leave the review in situ.
Do not use this company. Absolutely the worst company I have ever dealt with. Their customer service is a complete joke. I have dealt with *...* is a waste of space, rude and talks over you, doesn't return calls as promised. * is on a whole other level... rude, dimissive and threatening. There is little point in wasting time and oxygen in speaking to her. After the 3rd attempt at getting the bed delivered (1st attempt was cancelled by company but nobody bothered to tell us, 2nd attempt was a completely different bed to the one we ordered!) and now we discover the bed has a broken headboard! However it would appear that this is our problem and not beds.co.uk. I feel I have no option but to contact Trading Standards for help.
*Personal information redacted by admin
I ordered a double bed and two single beds, I had to cancel only one of the single beds and when they delivered my order I received only a double bed. I called the customer service, they were very efficient and a week later I finally received the single bed. I am really happy with my purchase!
The original bed I ordered failed a quality control check, I was upgraded free of charge to the next size bed up and received the bed within 2 days. The bed received is of good quality and ideal for my daughters room
Overview
Beds.co.uk has a rating of 3 stars from 828 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beds.co.uk most frequently mention trading standards, phone call and full refund. Beds.co.uk ranks 3rd among Beds sites.
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- Wolverhampton, WMID, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi there, Thank You for the lovely review, We are delighted you are happy with the items you have purchased.