Ordered bed wanted to talk to someone but no one ever answered so emailed your company 3 times but still no reply so continued to phone with no one answering. Phoned my bank to get a refund even my bank said your company sound dodging. How quick you are to take our money but not professional enough to answer a call or reply to an email. I spend 6 days trying to contact your company and my phone bill was sky high. Start acting like a company and have the decency to get back to a customer.
I bought two beds few months back. I was satisfied with both and it was great value for money. I received text messages just before delivery and also received excellent feed back from the customer care service to deal with my queries.
I have used many internet based companies over the years and these are the worst ive encountered.
I ordered outdoor furniture which the website said was in stock for immediate delivery circa 2/4 days, they took the money immediately and i waited to hear from them. After a few days i tried to contact them, over a week and two hours of being put on hold i never managed to speak to anyone. After 10 days they informed me they might have stock in another 6 weks.(the website still shows item in stock for immediate delivery).
They also sent me 5 e mails saying they attempted to ring me, but on each occasion no record of calls were left on my phone.
After getting my credit card company involved i got a full refund but have no trust in this company. The item is still in stock for immediate delivery according to the website. Buyer beware and always use a credit card for purchases over £100.
Received a bed with an oil stain on the headboard. And within one night the slats started to break.
They sent two new slats and offered a £20 refund for the headboard stain. Another slat broke on night 3 so contacted the company after we got back from holiday and they offered to send out 2 more slats and another £10 refund on the headboard.
I was not happy with this and asked for a replacement bed which they finally agreed to. But on receiving a call from the courier company I find out they are only replacing the headboard. Will never use this company again. Avoid at all costs
The best service that I have received from any furniture/bed company. Efficient, reliant, quick, prompt and outstanding quality. Amazing product and the quality is worth ten times the price. Very pleasant delivery men and customer service team. Amazing. Cannot fault and will recommend to family and friends and buy again.
Sold me a "luxury" memory foam mattress to go with a Lift-up Ottoman bed. Bed is OK although it's a bit rickety (cheap, so expected) but the mattress was utter rubbish, the "memory foam" non-existent (or all but). I 'phoned but they insisted they sent the right mattress and weren't helpful. I certainly shan't be using this company again.
I have just purchased a gas lift ottoman 4ft bed from Beds.co.uk. It arrived yesterday well packed. I assembled the bed straight away and found that it was very well made allowing assembly without any problems what-so-ever. It went together like a dream. I highly recommend this company and their products. I am very pleased indeed.
The order was soon here, in a very fast delivery time and I was kept updated throughout the delivery process. The bed base is sturdy and strong but was easy to assemble on my own with all the necessary tools supplied and the mattress fits well and is comfortable. This was the best price for a single bed that I could find on the internet or in the stores.
From beginning to end, no problems at all. I recently ordered garden furniture and to be honest it was that easy it was like sitting in the living room ordering the goods and walking into the garden and they were there.
Highly recommended, excellent quality, excellent service.
There was an initial problem with my purchase but I am very impressed that this company has now tracked me down so that they can make generous amends.
I now know that Beds.co.uk can now be trusted and that they are taking Customer Service seriously and that they do value their customers.
Fantastic service, our new bed turned up within 2 days, communication was good as the driver called us prior to delivery. The bed was easy to put up, and looks great. Would highly recommend Beds.co.uk.
Excellent construction, easy to follow instructions great priced item, easy to order and arrange delivery which you can choose time am/pm and date.
This is our second purchase we have purchased this for our son.
I was really surprised by the speed that my order was dealt with. From ordering to delivery was only 3 days and that included a weekend. Very impressed. Quality of bed is excellent and the price was brilliant.
I would not hesitate to order again from this company and will be telling my friends.
I bought this bed as it looked fantastic in the photos... and in real life it didn't disappoInt.
My daughter is delighted, she loves how low it is and it's great design.
It has easy to follow instructions and took me 30 minutes to assemble.
The only problem is that I need to buy another as my son loves it so much I need to buy him one!
I brought a bed and mattress from these scammers. Bed ok-ish started making a lot of squeaky noises only 3 weeks old. The mattress I brought was a pillow top 3000 sprung mattress the mattress I received was a very poor copy of the one shown online and was dirty. The material is cheap and the mattress extremely uncomfortable. I immediately sent them an email stating it wasn't the mattress I purchased plus it is dirty, I even sent them photos of the mattress I paid for and the mattress I received but they just kept lying saying it was the same but agreed to change it because of it being dirty. I am still waiting for the mattress to be changed after getting excuses/lies, it's been 3 weeks now. I am reporting this scam company to Trading Standards after yet another lie from them today. I would ask for a refund but reading some of the reviews I would be waiting months for my money. Do not use this company. The first photo is from their online site the rest are the mattress they actually sent me.
Really good service. Needed a bed quickly and there was a great selection in stock and delivered quickly. They even helped with carrying the boxes in for me to the required room. Am considering buying another bed already!
Brilliant all round! We purchased a double mattress, super comfy mattress and quality for good price. Would highly recommend family and friends to purchase their mattress here. Super fast delivery too. Great customer service and quick to respond.
Excellent service. I was unable to complete my transaction on line and Sarah was able to explain why and then went on and placed my order over the phone within minutes.
Everything was explained to me clearly including my delivery options. Will certainly use beds.co.uk again in the future.
Brought a leather bed with drawers, easy to assemble, sturdy and top quality. Wouldn't hesitate to recommend product or company to anyone. Delivered on time, all parts present and nothing damaged. Top quality at budget prices can't fault anything!
Our mattress arrived with a burn hole in it. We have also had to purchase a topper due to the mattress being extremely uncomfortable. The quality of the foam is poor and you can still feel the springs through it. We will be purchasing a new mattress elsewhere asap.
Overview
Beds.co.uk has a rating of 3 stars from 828 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beds.co.uk most frequently mention trading standards, phone call and full refund. Beds.co.uk ranks 3rd among Beds sites.
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- Wolverhampton, WMID, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members