Shari's Berries has a rating of 1.4 stars from 2,105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shari's Berries most frequently mention customer service, covered strawberries, and valentines day problems. Shari's Berries ranks 60th among Candy sites.
They suck you in with what sounds like a great price and then by the time they add rediculous shipping handling and delivery guarantees the price is better than double then you call and talk to them and not one of them speaks English Or understands English properly They'll send you email after email saying they're sorry they are sorry but when comes down to the people that work there they are very very ignorant at least the ones that answer the phone I will never order from them
Date of experience: February 6, 2019
I purchased the morning shipping which on the site i was ordering from said 8am - 9am. Didnt recieve two of the packages till 10:30 am. then my third package arrived at 4:32pm. When i called to get a refund for the morning shipping they said the times i told them i was suppose to be getting for what i paid for they said they didnt offer those times. Also none of my packages that were suppose to come with cards never came with cards. Worst valentines day EVER! Never buying from these guys again and i advise you to do the same. I probably wont ever get my money back that i spent. What a horrible way to do business.
Date of experience: February 14, 2014
Absolutely terrible experience. From placing the order to the delivery. Would never recommend them to anyone! Everything got screwed up. Would give them a 0 if I could!
Date of experience: October 18, 2023
Shows up at almost 8 pm on Valentine's with a box of all different size chocolate smeared and the card made with a cardboard box piece wrote in sloppy pen. I could have made and wrote a card nicer. Refusing to give my money back. Hold for almost an hour. Representatives are horrible. Don't care about your safety or the safety of your family. Does not have any idea where or how the third party shops treat covid and will not guarantee your safety or health. Nothing is from this company every thing is out sourced to companies that are not taking any precautions from covid. Carb board note written in ink. Horrible writing and not even what I asked and not even spelled correct. All representatives do not care. So what if the company ruined Valentine's they do not care. Still on hold because Manager is rude. Asked to seal to get mgr. To be transferred to another rep that wasn't her manager. Do not order anything from this company. It's 1800 flowers and they are HORRIBLE.
THANKS AGAIN FOR RUINING VALENTINES. Three thrown away because strawberries were bad. Not even fresh fruit
Products used:
Strawberry
Date of experience: February 14, 2021
They were a gift from my daughter for Mother's Day. They arrived warm, ice pack totally melted, melted chocolate, soggy berries. I'll warn daughter to never order again!
Date of experience: May 17, 2017
My fiance lives in the UK, I live in California. He placed the order a few days ago. However, maybe yesterday he called to cancel it after seeing all of the horrible reviews. They informed him they would not be able to cancel the order as it had already processed but that they would give him a refund.
Today, on 2/13, I was surprised (on time according to him) with a large package while facetiming my fiance. The box was cute and inside everything was packaged appropriately. The chocolate covered strawberries had padding above and an ice pack and looked great. Yes, some chocolate was broken (not much) and chocolate chips and sprinkles were a little lose but overall they looked beautiful and cute. More importantly, TASTED perfect. The berries were medium to large and sweet and deep red on the inside. The chocolate was great.
Underneath, the dozen roses (red, white, pink) were all beautiful, well wrapped, and came with adequate care instructions. Overall, everything looked beautiful, tasted great, and customer service worked with my fiance and went above and beyond. I hope no one is too scared off by bad reviews or understands the customer service is willing to work with you to make sure everything is okay. It made our long distance Valentine's Day romantic and sweet and perfect.
Side note: two missing chocolates are not missing, I ate them. And two: bear not included, he is from a previous Valentine's Day. :)
Date of experience: February 13, 2019
I loved the response I got from my mother last year when she called and said she loved her "big, delicious strawberries". So this year I wanted to give her the same thing but even more. I had been receiving constant email advertisements for literally on the daily. So its comes to my surprise when I call to place an order and they have no recollection of my account. (strike one) Then I'm talking to someone with a foreign accent who cannot answer my inquires.(outsourcing) Then I'm on the website while talking on the phone and wanted to order the 6 gourmet Dipped Fancy Strawberries for $19.99 + add on 4 chocolate dipped cookies and 6 dipped swizzled strawberries for $9.99. Sounds great right? So I call in and say this is the order I want. She says she cant find it in the system. IM LOOKING AT THE DEAL!. So frustrated I hang up and do it myself online. Now I see my order I click the screen, now my order is changed. No more cookies and strawberries for $9.99. They only offer 4 cake thingy's for $9.99. Okay still cool ill take it. Proceed to checkout. They wont allow me to add the cakes. Wth? Long story short. I ended up only purchasing the 6 gourmet dipped for $19.99. I paid $44.00 for 6 strawberries. $19.99 + $9.99 standard shipping+ $9.99 for Monday shipping. NOT EVEN DELIVERED ON MOTHERS DAY! Last time. They are totally getting over. I WILL make these strawberries by hand myself in the FUTURE. Lost a customer!
Date of experience: May 12, 2017
Ordered for my wife's birthday. Didn't receive. Same thing happened about 4 years ago and I thought I would try them again. Same thing so ill never buy from them again
Date of experience: February 1, 2023
Don't waste your money! The berries are fresh but the chocolate is like wax. So you can't even enjoy the berries! The smiley faces are cheesy. Not something I would want to give as a gift.
Date of experience: May 14, 2022
I paced and paid extra for a weeekend delivery and was not delivered until a few days later
Save your self the headache
Don't buy from here
Last time I will ever
Their customer service is not in the United States
Date of experience: February 15, 2020
When my order arrived the chocolate and nuts were crushed and had come off the berries. I will never buy from them again. I paid 96.00 for 15 strawberries that were supposed to make my mom smile and make her Mothers Day awesome. I will never order from this company again! They charge WAY TOO MUCH FOR SHIPPING AND HANDLING ESPECIALLY WHEN THE PRODUCT IS CRAP WHEN IT IS DELIVERED TO YOU!
Date of experience: May 11, 2017
I ordered an assortment of strawberries on 21dec18. Had it scheduled for delivery on the 31dec18 for my Anniversary on the 1st. So my order didn't even ship till the 27th and went ground from UPS. Have been watching tracking at it has been sitting in UPS warehouse since the 28th. It is now the 1st and says it will no be delivered till the 3rd. I Bet my Strawberries are going to be so delicious ( NOT). I will never order from them again. They sent me a coupon for 30% off as well after I called and they refund money back.
I ordered Flowers from somewhere else and they arrived a day earlier than expected.
I just want you to keep in mind I live in Las Vegas, NV order says shipped from San Diego area.
Date of experience: January 1, 2019
These berries come from the farm in crates, with dirt and anything else that may have contaminated them (animal fecal matter, pesticides, etc...) and are dipped in chocolate without washing them.
Despite worries from the company for years about the negative health effects and consumer sentiment around not washing our strawberries before dipping them in chocolate, nothing has been done to resolve this issue.
The company ships millions of these strawberries per year, especially now during the upcoming Christmas holiday, Valentines Day holiday and Mother's Day holiday. The berries arrive directly from the farm, are sorted for size in machinery and directly sent to be dipped in chocolate (actually it's not even real chocolate, but a chocolate like substance). There is actual dirty and grime accumulation all over the berry sorting equipment because of how dirty the berries are.
The executives at the company recognized this as a potential issue and year after year give it lip service. However, putting in a real system to properly clean the berries or somehow track shipments to a certain lot of berries from a farm would cost money. Currently if a group of customers across the country contracted a food bourne infection from the berries, the company would have no way to resolve the issue or track where the berries originated from.
Don't send your loved ones these berries for the sake of health.
-Concerned Shari's Berries Employee
Date of experience: December 15, 2014
DON'T EVER PURCHASE ANYTHING FROM THEM. I placed an order Feb. 6 for a half dozen chocolate covered strawberries. I paid extra for it to be delivered Valentines Day, Feb. 14, today. $40 for 6 strawberries, AND THEY AREN'T GOING TO BE DELIVERED UNTIL MONDAY! They ruined the day for me, now I have to rush out and find somewhere that still has stuff left. DON'T TRUST THIS COMPANY. They will create more headaches than anything else.
Date of experience: February 14, 2014
I bought a groupon for Shari's Berries and placed an order. It required me to put in my credit card, but then charged my credit card for the entire order, instead of using my groupon. Upon contacting customer service they said I could only use 1 promotional offer at once and figured that what I paid was the better offer. I called them to inquire more about this, and inquired how groupon is a promotional offer since it's a form of payment. I used a free shipping code since their shipping is soooo expensive. The guy could barely speak English, and I had a hard time understanding him, and he had a hard time understanding me. That conversation got nothing resolved. I emailed them from my first email, and said that if they removed my free shipping code and used my groupon and charged me the rest, it would be significantly cheaper. I got back the same genetic email from the first time. I emailed them again explaining the situation once again. In short, I have now spent way more money than I intended to. It's not worth it. Their customer service is terrible, and their prices are ridiculous. DO NOT SHOP HERE.
Date of experience: February 9, 2018
I ordered on Feb 12th for delivery on Valentine's Day. When checking out I was charged for delivery and then was charged a separate amount for Guaranteed Feb 14th delivery. The package was delivered on Feb 15th. Not even an attempt was made on the 14th. I wrote to the company and their response was, "We're sorry, we promise to do better next time". NEXT TIME? Why on earth would there be a next time. They didn't even offer to refund me the EXTRA fee for the "guaranteed" delivery. Beyond poor customer service. First time customer lost for good. SMH
Date of experience: February 25, 2018
I have never been more disappointed
I will NEVER order from Shari's Berries again
Poor quality and service- said they would deliver specific date (paid extra) - did not deliver
When's speaking to customer service they promised delivery on different date- did not occur
I cancelled my $70 order
My other order did get delivered ($70) very poor quality!
VERY POOR RATING! Would NOT order from this company if you want good product and on time promised delivery
I would give ZERO stars but would not let me submit unless I selected at least one- which they DO NOT deserve
Date of experience: April 19, 2022
I ordered fancy berries for my mother two years ago. Since she lives in a different state, I asked her what they looked like to make sure she received what I had ordered. As it turns out, she received just the plain chocolate berries and not the fancy ones I had ordered. After contacting Shari's Berries about the problem, they did deliver the correct berries and took back the wrong order, but I would have never known that the wrong (less expensive) berries were delivered in the first place if I had not asked my mom about them. So after giving them the benefit of the doubt, I ordered from them again last year. This time the order was correct, but the berries were very small and not at all like what they are advertised as. I will never order from them again. By the way, if you order by phone, they do not understand English very well and you have to spell almost every single word for them. You will be on the phone a good half hour to just place a simple order and the shipping fee is very high.
Date of experience: May 9, 2019
I ordered smile berries for a coworker on August 5 at 9:50 in the morning, and received a confirmation email immediately stating that the berries would be delivered by 8 pm. When I called the number to check at 6 pm it still said delivery by 8 pm.
At 9 pm I called and spoke with an unhelpful woman who apologized and offered me a 20$ coupon and the berries to be delivered first thing on the 6th. Then she proceeded with a hard sell on many of their other items lol. I declined and felt confident my friend would get the surprise I promised her the next morning.
At 5 pm on the 6th I called again wondering where my deliver was. I've now lost 1 hour of my life for this.
I was told that I could have a refund, and when I pressed her as to what happened, I was told that when you order after 1 pm they can't guarantee same day, I told her I was looking at my receipt from 950 in the morning, she then said there were no local places near me that could deliver it, and I should have gotten a notice. I did not get any notice. Why didn't the woman the night before tell me that? I was told that she never even put an order in to do it the next day. I told her that she should probably bring this up with her supervisor, and that I would never feel confident ordering their products again.
Thanks for making me look like a fool sharries berries
Tip for consumers:
Don't even think about using sharies berries!
Date of experience: August 6, 2021
I order some fruit from Shari Berries for my fiancé. When I received it they delivered it at 9am it sat outside in 80 degree weather. When I came home from work, ants was all over my bag, fruit was spoiled and molded. I called ask for a refund. They said they will re deliver the next day for free. Also they said they will call me when they deliver. Next day came it nevered got delivered in which they said they delivered it. First of all when u order from Shari Berries it comes in the mail with a ice pack to keep the fruit fresh. Im sticking to edible arrangements at least your fruit is fresh. Im going to show you the fruit that i received. The chocolate looked like they made a hollow chocolate cast and stuck the strawberries in it not professional at all. There 3rd party customer service could not tell a good lie. Not when your job is customer service.
Date of experience: June 2, 2020
Agreed, this was a huge mistake... I was embarrased when the recipient opened the gift. They were all melted and no sign of strawberries... they looked like rocks or chocolate puddles...
Date of experience: November 10, 2017
This review isn't about the berries themselves but about how this company price gouges customers based on the coupon they apply to their order. I tested this by using a regular browser and an incognito browser. I thought that I would save money by purchasing a $15 voucher for $30 Groupon gift code for the berries but indeed I did NOT. I first tested it by only adding a dz strawberries to see the price and shipping. The shipping was $12.99 plus $4.99 for "Hot Weather delivery". Which by the way, its winter where I live and I have never heard of this fee before when my fiance has used this company. $18 for shipping is outrageous! So then I tried incognito browser with my groupon and the shipping changed to $14.99 plus $4.99 hot weather shipping fee. So no matter which was you try to save they will adjust the shipping fee's to compensate. I called SB customer service and they offered me a $4 discount and couldn't explain why their site adjusts prices. I will never order from this company again and I will make sure my friends know about this. $40 for 12 strawberries is what I just paid. Never again.
Date of experience: January 4, 2019
Take a look at the pictures. And they refused to give a refund. Shameful. My mother spent a good amount of money on this and was heartbroken to hear of the quality.
Date of experience: November 2, 2018
I placed an order for Valentine's delivery on January 28th. I learned today that this order was never even shipped. VERY DISAPPOINTING! Also - I needed to call 5 times to even get this bad news! DO NOT ORDER from SHARI'S BERRIES!
TERRIBLE CUSTOMER SERVICE and COMPLETELY UNRELIABLE!
Date of experience: February 14, 2019
I ordered Shari's berries for mothers day and boy was I disappointed. I always wanted to try them because they look really good but that day I learn looks are deceiving. The chocolate was falling of the berries after day 1 they were molding and the flavor was not there from the chocolate or strawberry. NEVER EVER WILL I ORDER FROM HERE AGAIN
Date of experience: May 22, 2023
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