Shari's Berries has a rating of 1.4 stars from 2,105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shari's Berries most frequently mention customer service, covered strawberries, and valentines day problems. Shari's Berries ranks 60th among Candy sites.
MY BROTHER SENT ME SHARI, S bERRIES FOR MOTHERS DAY AND FOUR COOKIES THE BERRIES WERE TERRIBLE AND THE FOUR COOKIES WERE SO HARD YOU COULD NOT EVEN TAKE A BITE OUT OF THEM. MAYBE SHARIS BERRIES BETTER TAKE TIME TO LISTEN TO THEIR CUSTOMERS. ONCE YOU GET A BAD REPUTATION YOU DONT GET THE BUSINESS BACK TO EASY IF EVER
Date of experience: May 14, 2017
I do not do business with companies that are not transparent. I will not EVER provide my Paypal account information or Credit Card number UNTIL I SEE A FINAL PRICE that includes Shipping and Handling.
It's no wonder these folks can continue to advertise on mega radio stations. They are fleecing the customers just to pay for their ads!
Date of experience: February 8, 2017
Paid extra money to have items delivered on valentine's day. Items never showed up and ruined my wife's Valentine's Day. Customer service there is a joke.
Date of experience: February 15, 2024
Over the years, I have received Sherries berries chocolate covered strawberries as gifts and have ordered them for my household for the holidays and they used to be delicious, but not anymore. I had noticed the quality go downhill and haven't ordered them in a couple of years but tried again this year and this year was the worst! They were a big disappointment especially when we were all looking forward to them at the holidays. The family ended up picking the chocolate off some of the strawberries and we threw the rest away.
They arrived on time but only because I ordered them early in the month of Dec, but the box was wet, the ice pack was melted and the gel inside it was leaking out of holes. The chocolate coating was sweating and melting and was cracked but the worst part was the size, quality and taste of the strawberries. They were rotten, mushy and had a very strong chemical or fermented taste to them. Awful! We called and they wanted to send out a replacement but I refused and took the credit. We will not be ordering from there again.
Date of experience: January 1, 2016
Ordered berries and cheesecake four days in advance of Valentine's Day, to be delivered to hubby's hotel room in Disneyworld. At 5:45 pm on Valentine's Day, I received an email -- not even a phone call -- informing me that the delivery would not happen. It was, of course, too late for me to scramble and find some other gift for my husband. The same email informed me that they would deliver the next day. However, the point was Valentine's Day, not the day after, and also my husband was checking out first thing in the morning. They offered me a $10 refund... I emailed back telling them that my husband would not be at the hotel the next day, and demanding a full refund plus sending fresh berries and cheesecake, not the berries and cheesecake that at this point had been in transit for several days, to our home address. They still delivered to the hotel, the next day, long after hubby had checked out. And, I have not heard anything further from the company and certainly have not received anything from them.
Date of experience: February 17, 2019
If I could give ZERO stars- I would. My boyfriend ordered strawberries and paid extra for them to be specifically on Valentine's Day- they came on Wednesday with no ice pack, half covered with chocolate, some melted, not a lot of sprinkles on them, extremely wet, and others flipped. I called up immediately and the representative was nice and had another box sent. When I called my boyfriend to thank him for the delivery, he was so pissed they were delivered before Valentine's Day since he paid extra. He then called and at that point he was told he would be refunded that fee. On Friday we have another box delivered and they were worse then the dozen sent on Wednesday- again no ice pack, almost all were flipped and melted, the strawberries were so old and rotten 10 went in the garbage. I called up again to express my concern and the woman again was extremely nice and sent out BOX number 3 which was received today- the presentation was wonderful and there was an ice pack inside but the strawberries are all rotten. I am now on the phone and there is no note on the account for a refund. Awful experience and will be taking my business elsewhere.
Date of experience: February 16, 2019
I will never do business with this business again, poor customer service, late delivery, customer service spoke very poor English, hard to understand.
Could not get any help from customer service
Tip for consumers:
Don’t use this business
Products used:
Sharis berries
Date of experience: May 4, 2021
$30 dollars shipping for 12 strawberries! Nowhere in my order did I see the extra charge for delivery on Valentines Day. My last order with this company.
Date of experience: February 15, 2016
Order for valentines day not received so I contacted customer service and was given a new order to be delivered 2 days later. I reluctantly agreed since this was a gift for my granddaughter. That second delivery also did not arrive even after several calls to customer service. I was not able to track the new number as it was not listed. Customer service lied to me so many times. I finally got an email at 630 pm that it had been delivered but it had not. Customer service said that it was actually out for delivery and to call back after 8 pm. No delivery as of 8pm. Called customer service and asked for a supervisor. More lies as they said one would call me back that night. Nope. Called next day and again asked for supervisor call was repeatedly disconnected during so called transfer. Asked for refund. Was offered partial refund, I said no and I wanted to talk to supervisor. Was told one would call me within 90 minutes. Never happened. Finally was told I would get full refund. We will see. I made 12 phone calls in 2 days to this company trying to find out why neither of my orders were delivered. Worst customer service I have Ever experienced. Do not use unless you don't care whether your item is delivered or not.
Products used:
None
Date of experience: February 18, 2023
My husband bought me the birthday berries for my birthday. I went to take a bite of one and it was rotten on the inside. I went on thinking maybe it was just one. 6 of them were bad out of the 12.
Date of experience: March 18, 2023
Terrible Customer Service. Sent email confirmation with a totally different product than what I ordered. Then told me that the order could not be changed. To then say that they would give me a refund to only credit me back $20 in a future purchase then did not deliver my order. ORDER FROM A DIFFERENT COMPANY!
Tip for consumers:
Order from another company
Products used:
Berries that did not get delivered!!!
Date of experience: February 12, 2021
Made 1 order for 2 different delivery addresses. My wife's were delivered as contracted. The order for my mother has not shown up yet. Still shows out for delivery by UPS since 10am PDT. This is in a town of 32k, and 19 hours so far in transit "out for delivery". Called customer service and very obvious it's some non U.S. service taking calls. The female at the other end clearly does not have command of the English language and could be understood nor could she understand me. How can they possibly be of ANY customer service.
This is my first and LAST order with this shoddy company. I will definitely not recommended this to anyone and will call and complain to the radio station who carries this company as a advertiser.
TERRIBLE TERRIBLE TERRIBLE TERRIBLE
Date of experience: February 14, 2017
My husband ordered a dozen roses and Shari's berries combined gift. These did come on Valentine's day but there was no vase in box and it did say it comes with vase and I only received 11 roses!
Date of experience: February 14, 2019
My husband order me the chocolate dipped cherries and strawberries for the night before we had our baby. I took a bite of the cherry and a worm fell out! Husband is on the phone with them now!
Date of experience: February 11, 2017
NOT HAPPY AT ALL with Shari's Berries. I had placed an order on April 5,2021 with delivery date for May 5th. On May 5th, there was no delivery. I was told by SB's customer service that the delivery would be delayed by one day. Today May 6th - I see they cancelled the original order & put a replacement order in with delivery for May 12th.
So not only did the first order not get delivered as expected, I was given incorrect info about a 1 day delay in delivery. Instead of my mother receiving her Mother's Day gift early (as planned) she will be receiving her gift 4 days late. I was given incorrect information when I called customer service on May 5th & then had to call again on May 6th. Both times my call was answered by individuals with foreign speaking accents & very poor english. When asked where individual was located - I was told that he could not give out that info.
I have been a long term customer of Shari's Berries - but they are certainly not run the same way as in the past so am going to start looking for a different company for any of my future orders
Very disappointed customer
Date of experience: May 6, 2021
I placed my order over a month ago & the original delivery date was 5/8. One of your Representatives a week or so before the delivery date called and asked if the order could be delivered on 5/9 and I agreed. The order was never received on 5/9, on 5/10 I waited 3 hours to talk to a representative, who ended up hanging up on me after I gave her all my information and never called back. I waited another 3 hours and a representative said there's nothing he could do to help me & the order will be delivered on Tuesday 5/12 at the latest. After I asked if there was ANYTHING at all that could be delivered - anything in the shop, not even what I ordered- on 5/10 to this rep, his response was no they have other deliveries that take priority. I agreed to the order date being pushed back again to 5/12 since that was my only option. I emailed the company as well as 1800 flowers Both on 5/9 and still no response. Today, 5/12, my order was not delivered still... I waited for over 2 hours on hold where the automated system continued to assure me that my wait time was 60 minutes when I first got on the line since the callback method hasn't worked on your line.
1800-flowers calls me back but said they're unable to help.
At this point, I don't even care about anything but getting my money back. Please issue me a refund and forget about the order. My Mother's Day gift is already ruined. This has been the worst experience I've ever had with a company and still no one has responded.
Date of experience: May 12, 2020
Shari's Berries charged my credit card after I cancelled my order in a timely manner before shipment. I review my purchased and canceled the order IMMEDIATELY! I canceled because the shipping charged was $17+ dollars. Shari's Berries claimed to have sent me an email of the cancellation notice. THE COMPANY LIED. I never received an email. I will dispute the charges with my bank. BUYERS, PLEASE BEWARE! They are liars and cheater in all aspects of list and cheater. Never again! Awful!
Date of experience: September 12, 2020
I recently ordered a birthday gift (chocolate cover strawberries w/Happy Birthday written on them) on 04/29/2020. My friends birthday was 05/04/2020, but they had that date blacked out, so I chose to have them delivered on 05/05/20. I received a confirmation from Shari's Berries stating they were delivered & signed. I called my friend, and she never received them. So I did some calling around (mind you I'm on the phone for almost an hour before someone picked up) I told them my issue, was told they will redelivered them to my friends place of employment. She & I was told they will be delivered either on 05/06/2020, or 05/07/2020 and she still hasn't received them. Also their call center customer service I believe is outsourced to India. They also contacted my friend, recipient to verify her job address, to no avail nothing was delivered, and was told they have no notes on when the first original call was made to her, and I know every thing was verified by me & the recipient. I have issues with Edible Arrangements for using Shari's Berries as a second, or third party vendor. I will not ever suggest Shari's Berries to anyone I know, and hopefully when my friend gets her gift, I'm going to tell her to take a picture of her strawberries, so I can put it online. Worst experience I ever had
Date of experience: May 8, 2020
The strawberries are shipped by fedex and they are in a really bad shape and spoiled. Terrible company to work with. Somebody needs to stop them from ripping off the people.
Date of experience: December 21, 2017
Not only were they 2 days late but they look like a 3rd grader made them. And they don't even let you write a review on their site. Shameful and disappointing
Tip for consumers:
Don’t buy and save your money please
Date of experience: April 5, 2021
Arrived 3 days late, not anywhere near as nice as what's shown on the website.
The wrong first name was on the card envelop.
Frist and last order from Shari's Berries.
Tip for consumers:
Go elsewhere
Products used:
Gourmet Drizzled Strawberries
Date of experience: June 18, 2022
So bought them for me since he is in the military sent them for valentine day they r so bad strawberries green and the chocolate was so bad just crumbled
Date of experience: February 16, 2020
I ordered a birthday cake for my daughter's 12th birthday, what a joke, it was completely unacceptable. The cake was incredibly small and looked nothing like the photos, the frosting was falling apart, the beautiful photo doesn't even come close to what this horrible cake looked like. Save your money, go to WINCO or FRED MEYER, you will get a much better cake.
Date of experience: May 22, 2017
The strawberries was very little, I've had these before, berries were much bigger. Very disappointed with my order. Berries was hot on arrival. Chocolate was falling off the berries
Date of experience: February 16, 2023
Picture this:
You receive a box of chocolate covered strawberries delivered to your house on 2/12 (I'm assuming it will be delivered on time and that the quality will be fine? Remains to be seen. Based on these other reviews that's a brave assumption).
Then, you return to the office on Monday and find that there's a box of chocolate covered strawberries there as well, but they're rotting and clearly several days old.
Is this love? Is it a threat?
Well, this could be your confusing experience if you order from Shari's Berries!
Let's recap:
-Place order on 2/2, to be delivered 2/10
-Order does not arrive on 2/10
-Call that evening, they cancel the order and place a new one to be delivered to to the house, since the recipient works remotely the rest of the week
-The old order is delivered to the office a day late, to sit on the desk unrefrigerated and unopened until Monday, rotting
-Customer service suggests that you, a stranger on the phone, call and ask the office to throw out the package addressed to that person
-Claims the replacement order is still in transit but that yes the recipient now has fruit rotting on his desk until Monday
Happy Valentine's Day! This is why we can't have nice things.
Tip for consumers:
Avoid at all costs.
Date of experience: February 11, 2021
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