BUYER BEWARE
I am an Oncology RN and wear wigs all the time because I love them. Because most of my patients have lost hair I do my best to refer them to good online wig stores.
I recently bought wigs from Best Wig Outlet.
Of the 5 online wig stores I have ordered from this was the WORST I have EVER used.
First of all I found them to be very manipulative. When I called to ask them how their exchange policy works their precise answer was this "You get two FREE exchanges"
They told me that I do not have to pay any shipping for my exchange and that there is no re-stocking fees for an exchange on the first 2 exchanges. Well I trusted them and made an exchange. The wig I got was too shiny ( which is not their fault). I got an RMA number and packed up the 1st exchange to send back. It was not until I spoke to another customer service rep that I learned the truth.
Best Wig Outlet lied blatantly to get me to make an exchange from them. Not only do the charge you FULL SHIPPING for an exchange,,, but they also charge you FREE EXCHANGE RESTOCKING FEE. There never really was anything ''free '' about the exchange. You are still charged another restocking fee for the wigs you return and you are charged an additional FEE for the ''FREE'' exchange on top of that.
I called and asked to speak to the supervisor and was told that there was no supervisor available ( which could be true). They said they would record my complaint and let the supervisor hear it and would tell me if they would offer to resolve the matter with me.
Then I got an email telling me that they would NOT resolve the issue and give me a truly FREE exchange. They said they were going to charge me fees ( that were not listed on their return policy) and they did NOT resolve the manner in an ethical and legitimate way. They charged me a FEE for my ""FREE''' exchange. And shipping.
In over a decade of buying wigs online,, I have NEVER been given the round around with such manipulation before... DO NOT BUY FROM THEM... THEY ARE DISHONEST AT BEST. They will tell you anything on the phone to make a buck and the clearly do not care about their customer's satisfaction at all.