Would rather buy used books anyway; this site lets me do that little bit of good for the environment, and it also donates books, in addition to having great prices, selection, and shipping. Well done so far, no issues.
Every time I order from BWB I am more than pleased. This time was no different. My books came quickly and in great condition. Thank you so very much. Can't wait to see my daughter's face when she opens them on Christmas.
I've bought two orders from BWB. Both orders arrived in a timely fashion. They were used books, so there was some wear and tear. The selection is very good-- even some surprisingly hard-to-find editions.
Books always ok and in good shape, excellent service contact, low shipping fees.
The staff people seem to like their job.
Much better than the other (former) book company.
Thanks a lot from Kraut country!
Wolfgang
Best on line ordering ever for me. Just type in the book title, author or what you like to read and everything is right there. Plus I feel great knowing that my purchases are help children reading programs around the world. What could be better than reading a good book.
Let't not forget the great cause they help fund literacy programs. The prices generally are better than those on amazon and other book stores, plus the shipping is free, so what more could one ask for.
I've purchased used books before though the description said fair. They were torn, dirty and written in. My book from here said good condition, it should have said "excellent". I'm so pleased! I plan to order again.
The last book I ordered appeared in my mailbox in a timely fashion and was exactly as described. Packing was rather minimal, but the book is a hardcover and did not seem to suffer. This was not my first purchase from Better World Books. I have also been very pleased with the books I have ordered in the past - three huge "coffee table" books about the Arctic National Wildlife Refuge filled with amazing photography. They cost $3.98 each and also arrived in perfect condition.
Ordered from the Uk was told at checkout there would be a long wait, didn't seem too bad for timing. The book was well packaged and in perfect condition upon arrival. I would use better world books again. No issues :)
Good prices on serviceable reading copies. I snagged a first edition on one book I'd been curious about for years. Not high dollar collectable, with university library markings all over it, but still cool to have.
Book arrived in perfect condition, just a few notes from the previous owner which I didn't mind. Overall a great service. It offers an incredibly wide selection of books which are difficult to find in Europe. I'm very satisfied. I've already ordered something else.
Books came quickly. Accurately described. However. Cookbook ordered REEKED of cigarettes. Airing it out for days outside, dryer sheets between pages, baking soda between pages made no difference. Can't be helped I suppose, but not a book I want in my home.
What books I purchase tend to come from Amazon or a brick & mortar store but decided to try BWB based on 1. Positive feedback from other users, 2. Price, and 3. Free shipping. Ordered my first book in October and was very, very pleased with the experience. Will now comparison shop all purchases in the future. Thanks for the great service!
Ebooks are great, but for real books you can't beat Better World Books. I recently was searching without success for an L. A. Thomas Guide map book in the old smaller format. The current editions of these books go for $34.95 plus tax.
I found what I sought here, and my total price for the purchase was $5.03—that's right, five dollars and three cents. This included an optional five cents for "carbon neutral shipping"; shipping is otherwise always free. Described as in "good" condition, I would have called the book's condition "very good"; aside from a few small library stickers on the cover (probably removable), I could hardly distinguish it from a new book off the shelf.
The icing on the cake is the outstandingly helpful and friendly customer service, in sharp contrast to so many customer "service" operations. Hint: Make a note of the customer service number, *******303, which is not easy to find on the website.
Got both of my books and they came in great shape! They also sent me a cute little email "from my books" beforehand! The best was that I could choose to ship in "more sustainably" Would buy from them again!
My books arrived in the condition that had been described. Yes, shipping takes longer than some people may expect, but it's free! I am a very patient person, so I was glad to wait for them to come. I will use Better World Books again and recommend it to others!
I love better world books and usually they are pretty speedy, as they were with the first half of my purchase, but my last book took 4 weeks to deliver, which was really late since I needed it for school.
I ordered one book from BetterWorldBooks, which arrived in excellent condition. It looks brand new, and I'm overjoyed. The book arrived within five days after my order. Looking forward to shop more. Thanks!
I'm just glad I received my books in good order amidst this covid situation. Thank you BetterWorldBooks and the delivery team! Less one star though because some of the books were just a little bit dirty on the outside despite being listed as "good" condition (might be just me being paranoid also about viruses). Suggest to wipe down the books if possible. But the pages inside are generally clean and not crumpled.
As usual I received my books in good condition and in a timely manner. I would recommend BetterWorldBooks to anyone who enjoys reading. Their prices and services can't be beat! I've ordered from them for at least 15 years.
Overview
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members