• Better World Books

Better World Books

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Overview

Better World Books has a rating of 3.5 stars from 2,091 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Better World Books most frequently mention good condition, free shipping, and timely manner. Better World Books ranks 3rd among Used Books sites.

  • Service
    218
  • Value
    218
  • Shipping
    224
  • Returns
    71
  • Quality
    217
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
186
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How would you rate Better World Books?
Top Positive Review

“Fast Shipping and Good Quality”

Anna F.
1/17/21

Ordered 3 Harry Potter books and descriptions of their quality reflected actual condition. Very well priced, decent shipping time and cost, especially for international shipping, and good packaging when received—encased in secured, waterproof wrapping. Also appreciate ethical practices, low negative environmental impact and literacy contributions made by this company.

Top Critical Review

“BWB sent the wrong book and declined to pay return postage”

Ed L.
4/17/24

Prior to this problem, I was mostly pleased with Better World Books. But after my recent experience I will avoid ordering from them. They sent a book which did not match their listing or the product details. It was not by the author shown, and other details. I informed them of the discrepancy in detail and asked for a refund and a return shipping label. They asked me to find and tell them the ISBN number in the book. I checked the number on the ISBN site, and the description there was what they had shown in their listing. So in fact the ISBN description was wrong! I informed BWB of this and they told me they go by the ISBN number, I would need to pay return shipping if I wanted a refund. That would have cost me most of the price of the book, and have no book. And the book I received was actually an old school text, worthless to me or to about anyone. I explained all this to them and told them they would see the truth of what I told them when they received the book. They repeated their refusal and reason. Over several weeks we exchanged numerous messages, in which the then told me it was a case of my changing my mind, so they couldn't pay shipping. All their messages were full of "sorrys". It began to appear to me that it was not humans but a machine reading and answering me. I said so, but the responses didn't change. I warned them that I would need to complain and could never trust them again if they wouldn't do the right thing. Same responses. I finally reported it to the Better Business Bureau. They quickly informed BWB, and only then did they refund my money. They said keep the book. I can understand that, because they wouldn't want to pay for the return of an unsellable book!

Reviews (2,091)

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Reviews that mention popular keywords

library books (47) world books (377) order books (67) book store (22) customer service (68)
Thumbnail of user maryk1782
New Mexico
1 review
0 helpful votes
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October 2nd, 2020

This is an excellent way to buy books! Any book I've purchased has been good quality, arriving in good condition as well. Not only are they reasonable, but I know when we buy these books we're helping others. In addition, what a great variety of books, so many categories!

Thumbnail of user roberts3042
Florida
1 review
1 helpful vote
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April 12th, 2020

I've ordered from BWB many times over the last decade at least and to date have never had a bad experience. Books arrive within the time window advertised and are in the condition claimed. I'm sure there are some with relatively rare bad experiences because nothing is perfect, but based on my experience those are probably exceptions.

Thumbnail of user robertt1540
Maryland
2 reviews
0 helpful votes
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October 2nd, 2020

Over the previous five years, I have made many purchases. As with my most recent, delivery has been prompt (within the stipulated guidelines) and the books in the advertised condition. That, and BWB's robust support of reading programs, will keep me coming back.

Thumbnail of user charlotteb380
Texas
1 review
0 helpful votes
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June 30th, 2020

Best online bookstore ever. Prompt shipping, great bargains, quality condition, best prices and easy shopping and checking out. Accurate description of books from an honest staff. Have never been dissatisfied with a selection or a shipment.

Thumbnail of user majaj4
California
1 review
0 helpful votes
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August 22nd, 2020

So glad that Better World Books exists. I've been shopping Amazon-free for the past year and it feels so good to have a go-to digital bookstore that aligns with my values. Deliveries sometimes take a while to arrive but not too long.

Thumbnail of user gaild168
Canada
1 review
1 helpful vote
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June 11th, 2020

I love so many things about this company but the long waits make me think twice about ordering. In addition I once realized 15 minutes after I sent in the order that I'd entered the wrong delivery address. I immediately contacted and asked for a change... told they would not redirect. Rather disappointing customer service.

Thumbnail of user msf6
Georgia
1 review
0 helpful votes
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August 13th, 2019

Teachers get more for their scarce dollars than any other site I have found. I've order 42 for under $125. They come together in a few sets but always more quickly than I imagined. Spread the word! BetterWorldBooks supports literacy of children!

Thumbnail of user bonnien
Ohio
5 reviews
15 helpful votes
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March 15th, 2011

EnI stumbled upon this site while looking for books to buy. I love it. The books are shipped free if you purchase $25 worth at a time. The books that I received have all be of good quality though some were obviously used. Some look brand new. Definitely worth buying from this site as opposed to the higher priced sites, including Amazon and Barnes & Noble.

Thumbnail of user drd107
New Hampshire
1 review
0 helpful votes
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August 2nd, 2019

Once again, a fabulous experience with BWB. Was able to purchase enough copies off an out of print title for all the students in my class. The pricing was so good that even if a student can't cover the cost, I can!

Thumbnail of user for
Illinois
1 review
0 helpful votes
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November 30th, 2020

I like to buy used books and wanted to support a company that's more ethical than Amazon. I have ordered multiple times--the only time I had an issue is when a book had supposedly shipped from one of their new book distributors and the shipping tracking never updated from the initial entering. The person I'd emailed with was a bit annoying, as far as saying I had to wait for "14 days from when it should have arrived" and I said if that's in like two days it's clearly not arriving if it shows no evidence of having being transported anywhere. They eventually refunded my money for that book. I was turned off from them for a while but ordered five books recently (for $29, free shipping, including one book sent from the UK) and haven't had any other negative experiences since.

Thumbnail of user karhv
California
1 review
0 helpful votes
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February 23rd, 2021

Fast delivery, wide selection, good communication about my order, user friendly website. Two new books cost $35 though with free shopping, what happened to the cheaper days? Maybe this place is not great for new books. They have a great used selection

Thumbnail of user sh556
Arizona
1 review
0 helpful votes
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December 1st, 2020

Purchased Blessed Unrest; it came and it is in perfect condition! 10-10 recommend the book; great climate and environmental activism read! Better World Books is a stellar company. I just love it. That's all folks. Support good things or (amazon) will buy Everything and everyone out. (:

Thumbnail of user briellef2
Arizona
1 review
0 helpful votes
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August 5th, 2020

I've used their site countless times for all my book and movie purchasing needs and would highly recommend that others do the same! Not only is the site easy to browse on but it donates a large portion of the proceeds to charity, ships fast, and normally has books in good condition for very cheap!

Tip for consumers:
Keep an eye on your cart because often a book or movie you’ve put in there can be sold out very quick.

Products used:
I bought a few books.

Service
Value
Shipping
Quality
Thumbnail of user paigel80
Nebraska
1 review
0 helpful votes
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June 9th, 2021

Finally found a book supplier not affiliated with Amazon. This company rescues books, sells them at really affordable prices, most with free shipping. I have bought new and used and have received orders when they said I would. Selection is nearly endless, I could spend hours on the site. I've ordered new books, old books, crochet books, educational books, novels... they have everything. I sent my aunt a crochet book and it was delivered very quickly. Unless I'm buying at my locally owned bookstore I'm using Better World Books. Especially during the pandemic and now while I'm healing from a broken foot, I shop online.

Tip for consumers:
I researched online book sellers and loved their story. Recommend reading it; it convinced me to buy from them

Products used:
Books

Thumbnail of user jeroenw10
Netherlands
1 review
0 helpful votes
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December 22nd, 2019

Shipping to Holland was just under two weeks, considering it's free I'm completely fine with that.
Books were in good shape, the only one that was a little bit grimy was "Filth" by Irvine Welsh so I thought that was quite fitting.

I'll be ordering again!

Thumbnail of user joanneh413
New York
1 review
0 helpful votes
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July 23rd, 2020

I have been a customer for several years and have never had a bad experience. A few years ago my granddaughter was telling me she wanted to own the entire Harry Potter series. I asked her what books she needed and there was only one so I took out my IPad and in 2 minutes we picked out the book and had it sent to her home from Better World Books. I think it cost less than $5 to make a 10 year old reader very happy. She's 15 now and still loves books. I've spread the word in my book clubs and many of my friends are now avid customers. Thank you for providing a great service.

Thumbnail of user rosettet2
California
1 review
0 helpful votes
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December 1st, 2020

I have purchased books from sites such as this before and there were always delays or issues. But not so with this site! I was very pleased that I got my book in a relatively quick time (especially since I needed it ASAP for a class).

Thumbnail of user olgav43
Finland
1 review
0 helpful votes
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October 13th, 2019

I've been a customer for a few years already and have only good experiences with the store. All the books I ever received were used/ex-library books but always in decent condition and the price was more than fair. I'll be happy to buy from them again.

Thumbnail of user christineb1166
Texas
1 review
0 helpful votes
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February 15th, 2021

The books arrived in better condition than I expected. The shipping was as promised and the customer service replied same day when I had a question. Better World Books will be my forever go to for used books from now on.

Products used:
Books

Service
Value
Shipping
Quality
Thumbnail of user audreyn17
North Carolina
2 reviews
0 helpful votes
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August 4th, 2019

Over the years, as a school librarian, I have purchased upwards of 600 books from
BWB. To provide resources so that each child in a class could have a research book about a given topic, particularly in history and science, I relied on the great breadth of books available through BWB. My budget went much further and gave a "better bang for the buck." I would bring a box into a classroom anklet the children help unpack it, which added to their sense of adventure and excitement about each topic.

Now retired, I order book club books for myself and friends, as libraries cannot support the demand for many multiple copies, and paying retail prices is beyond the reach of a retiree. All in all, a treasure trove of good reading copies. They are not (or rarely ever) new.

Thumbnail of user glenns354
Tennessee
1 review
0 helpful votes
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April 25th, 2020

I had ordered two books and when they did not arrive together I wondered why. I contacted BWB and received a quick, polite, even jovial response that offered an explanation. Then I later received the second book (as suggested by BWB). So, my experience with these folks has been exceptional.

Thumbnail of user micaelam18
Tennessee
1 review
0 helpful votes
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November 8th, 2020

I ordered Nightmares and Dreamscapes by Stephen King, a book I have always wanted to read but could not find at any local library. I picked the item from this website because it was the lowest price under my google search. Not only did it come on time, it was in excellent condition! Aside from a name written on the front inside panel, the book looked brand new! It's a quite a large hardback and I think I paid less than $5 for it. You can't beat that!

Thumbnail of user ericaw172
Alabama
1 review
0 helpful votes
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December 1st, 2020

I've been ordering books through BWB for at least 3 years and have been consistently pleased. Every few orders I'll receive my shipment a few days (3-4 days) later than expected, but no major issues with shipping overall. The "used-good" and "used-very good" condition indicators seems to vary a bit, but I've always felt that the books were a good value for the price, regardless. Plus, I love their dedication to literacy initiatives.

Thumbnail of user mikec843
Michigan
1 review
0 helpful votes
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July 31st, 2019

Nice selection of books, something for everyone. Took a little extra time for delivery on the last order (5 weeks), surface mail out of Europe. My book is in reasonable condition and I'm quite happy with it overall. The only thing that I wish I had gotten was a tracking number so I could have checked on the progress of the package, but you can't have everything...

Thumbnail of user catherinek4
California
1 review
2 helpful votes
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January 29th, 2014

If you want a book with free shipping, don't expect it to arrive other than the cheapest 'media mail' postage rate. Paying a decent price for a great selection, I've never been disappointed with Betterworldbooks.

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Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.

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